Idea Cellular — Unfair deduction without confirming as well as efficient and rude customer care

Address: East Delhi, Delhi

Hi,
I am really disappointing with the service as well as customer care functionality of Idea cellular. I recharged my number ([protected]) on 8th Feb 2013 by Rs. 250 and till 10th Feb 2013; my account has reached in minus. I asked customer card and they told me that I had used internet and when I told I have already recharged 1 GB plan (Rs. 125) on 1st Feb 2013, which is still activated on 11th Feb 2013 and I could check the unused KB since I have minus balance nothing deducted during that period.
Again I recharged by Rs. 250 on 11th Feb 2013 and now amount is deducted by applying some VAS service automatically and balance is again going to reach zero. firstly Rs. 50 and secondly Rs. 30; don't know why they deducted.
There is totally cheating with customer and I have never seen these types of activities earlier. This is first time when I took Idea connection and is very bad experience, and also will never recommend anyone to take idea connection.
I don't know whether this customer complaint will take it seriously or not; but I would like to warn all who are planning or switching to idea connection due to some mouth watering plan. Please don't go to IDEA, they will cut your pocket from other end. I would never hesitate to say them pick pocket.

Can I get any help here?

Regards,
Abhishek
+91 [protected]
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idea cellular service — unfair deductions

hello ..my name is gareema sehrawat n my numbar is [protected]...its on name of kushagara sehrawat ..
2 days before balance was 40 rs n i had not toched my mobile for 2 days i suddenly wanted to call ..it showed me balance of 0.008 paise ...wen i called customer service ..they told me it has been deducted for gprs internet usuage ..wen i have not used it ..secondly they activate any kind of service without my permission..i tried for DND ..but they donot put it...how can i get my last 2 recharges back.
Totally agree with you, I have also faced the same situation. But i will tell you this much there will be no action taken either by the nodal agency or by any body else. i have written several emails to them, but no progress so far. so i will suggest you that just change your service provider through portability facility.
So just forget about your last two recharge and change the service provider.
Dear Sir,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

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