Idea Cellular — Wrongly cut my rupees.

Address:

Jamnagar, Gujarat

Respected Sir/Madam,

I am a Customer of Idea Cellular Ltd. since about last 5 years.
I have recharged of Rs.56/- on my Cell No. +[protected] on Dt.[protected] at 07:08:40pm which is SMS pack. (700 sms National/Local for 1 month). Then after I did only 1 (one) sms on Local Gujarat Number on Dt.[protected] at 07:15:31pm and company cut my main balance of Rs.1/-. Then after I call to 198 for register my complain but at there no one registered my compalin. And they told me that - "SYSTEM IS DOWN AT PRESENT. CALL US AFTER 3-4 HOURS".
I faced the problem like this so many times from IDEA CELLULAR. And no one in Company take right decision for their customers.
Today company cut my balance and there is no gurantee that company is not doing like this with other customers.
For this, should I bagged for my money everytime???
Please look forward this matter and do the needful and oblige ASAP basis.

-Nishant D. Mehta.
Cell: +[protected].