Idea Maharashtra — STD Activation

Two times i have given written application in my company letter head for STD activation for my no ([protected]) in idea office at satara road, pune. but still no action has taken. Many time i have visited the idea office and they assured me that std service will be activated with in 24 hrs. Last time comaplaint given on 20/11/2008. Servel time i have made calls to the customer care also, they also could'nt help me.. I dont understand the meaning of customer care, is it to torture the customer or to help...