Idea Mobile Network — IDEA failed to follow TRAI MNP Rules | |||
Dear IDEA, On Nov 5 2012 7:20 PM I have submitted a porting request from @ Cell HUB Idea Store, Banjara hills Road No:1. The number i would like to PORT is 97050XXXXX (MTS Network) and would like to port to IDEA Network. I got a SMS from MTS on Nov 10 2012 Saying porting will be done at NOV 11 2012 1:31 PM and I could able to use IDEA Services by 3:31 PM and with 2 hours of network disconnectivity. As Per MTS commitment they disconnected there service from NOV 11 2012 1:31 PM. I have inserted the new IDEA sim into HTC Desire C (GSM Mobile) at NOV 11 2012 4:30 pm. It could not connect to Idea network. I contacted MNP helpline for further assistance on[protected] and Your customer representative requested me to wait for 24 hours in order to connect to IDEA network. I have waited for 24 hours and contacted customer care again the next day night. They again requested me to wait for 48 hours more. Now its already 4 days I have been waiting and still the porting process from IDEA not yet done. It seems your customer representatives are unaware of MNP Rules. I would like to inform you that you have not followed TRAI MNP Rules and you braked them which must be followed by every network provider. REFER http://www.trai.gov.in/trai/upload/misc/73/DraftRFP.pdf ---- Page 16---- Section 3.1.3 ( i.e ) 3.1.3 Once the port is negotiated, network routing information will be passed to each access and long distance Operator that provides service within the service area. Porting mechanism shall be of the type: Break before Make i.e Donor will stop serving the subscriber once the port negotiation is completed, then the recipient will start serving the subscriber. Efforts should be made that such break time does not exceed more than two(2) hours with the possibility to reduce it further. I am not satisfied with your service. Was this information helpful? | |||
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Idea Mobile Network — Not accepting my cancellation request
Hi I am Saranyan.S.S, working in an MNC company,Recently i have taken an IDEA postpaid connection from the IDEA agent who came to my office.I have taken the Postpaid since the traffic what they offered was attractive one.Before taking the service i asked the IDEA agent whether "If i am not satisfy with your service can i cancel my service at any time" ? for that he said "yes sir ! this is a corporate connection so you can cancel the service at any time".After taking the connection i came to see the network signal strength was so poor..people who tries to contact me couldn't able to reach me. Because of this i missed many important business calls.When i contacted their customer care service to cancel my service, they asked me to send a request email to [protected]@idea.adityabirla.com.I forward any email request to cancel my service as soon as possible to them, but no use i couldn't get any response from them.Even when i called to their Applet Authority number [protected], they didn't response me properly saying that my mail didn't reach them, but i have send them several times.Later they asked me to go nearest IDEA outlet to submit my request.I went to an IDEA outlet which is near Marathalli Bridge,but to my surprise they are didn't response me properly, simply saying me that "you should have use to IDEA service for minimum period of 3 months".But there is no norms like that or they didn't tell me at the time of getting the connection. IDEA network is a fraud company !!!! really very poor services, once i[censored] get IDEA connection then they wont leave you.They have very poor network services.
Please some one take care of my request, because of this i am missing many important calls.I cant tolerate this, i want to leave the connection as soon as possible please help me.
My mobile number is [protected]
connection taken on the date:13/01/2011
connection taken in the name : saranyan
My email id is : [protected]@yahoo.com
The IDEA agent number from whome i have taken the connection :[protected]
Agent name : Punith
Dear Sir,
We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.
Regards,
Ideacellular
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Idea — for mobile network
I am ashok bhardwaj..On my 16th birthday my mamaji gift me a new post-paid sim card of idea cellular....
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i finally i have made this.......