Idea Mobile Sim Card — Non reception of duplicate sim

Address:

Kerala

Dear Sir, I am in possession of idea mobile sim card number [protected] on my name Thomas Paul.
On 14 Aug 2010 Saturday my sim card was not working suddenly showing sim card registration failed.
On 16 Aug Monday I approached our retail seller of Idea in Chotty, Mundakkayam and requested for a duplicate sim for the same number. He immediately contacted with Mundakkayam agent and I was advised to submit my identity proof and rupees 110/- duplication. On the same day one lady called on my
land phone and said that the duplicate will get after two days. Then after 3 days I had contacted that lady
for the sim card and she did not give a proper reply or the sim card is not received till date. What kind of service is providing by this idea mobile service company? I had to take another connection, but a number of my friends having my old number, probably they have been calling me.

what shall I do ?