Idea Net Setter — slow internet speeds

i had purchased idea net setter worth 2490 and plans of 600 pm giving me unlimited browsing.

i had inquired many times n from my idea shop located on race course circle, vadodara each time i got reply that browsing speed of around 256 kbps will be available n downloading of around 30 - 40 kbps.

after usage i came to know tht browsing spped never goes beyond 10 kbps.

for a proof i m attaching a screen shot of my idea console

upon contacting customer care they always say that system is under upgradation irrespective of time.

please look into the matter and i will be expecting a proper judgement.

thank you