[Resolved]  Idea Net Setter Connection — Termination of Services for no reason

My Connection No. [protected] Under Unlimited Plan of Rs. 849/

I had purchased a netsetter connection No. [protected] from Sidhbali Communications Nai Mandi MuzaffarNagar on 18/09/2009. I have undernoted grievance for your kind consideration-

1. Just two days after getting connection .its services were terminated without any information to me. On enquiry from Idea care I was told that there is about Rs 500 arrear against you in regard to some other connection used by you previously. I was also told that your father's name is matching with that of defaulter's father(as per I.D.) and that's why your services are stopped. On lot of persuation services to Netsetter were restored after 4-5 days.

2. Again on 09/10/09 services to this connectin have been stopped without any prior warning or intimation to me. On enqiry from Idea care I was told that you have an overdue of appx. Rs 1600/ and your services have been terminated. I was also told that there is no free downloading under the scheme except surfing.
Today I contacted in the abovenoted office for further details of the arrear of bill as well as the plan of Rs 849 (unlimited). I was told to pay Rs 800 as bill amount in advance which I paid immediately.I was also assured that the balance amount of bill will be adjusted as provided under the scheme( i.e. 50% of Rs.849 plus taxes will be charged for first three months). I was also assured that your services will be restored within 2 hours. Also, I was reassured that there is no change in plan (i.e. unlimited down loading and only 50% of Rs 849+ taxes for first 3 months).
On contacting to Idea care toevening regarding restoring of services I was told that an amt. of Rs 800 has been deposited today but you have to clear entire dues before your services are restored.
Sir, you can understand the position of such a helpless consumer.If a well educated customer can be made fool so easily what is the story of some else ?
I hope for a favorable action and an early reply.

With regarsds,
Your's sincerely,
(
Pramod Kumar)
Mo. [protected]