[Resolved] Idea Net Setter — CONNECTION PROBLEM

SIDDHA N.T.

from Mumbai, Maharashtra

Address:

Lucknow, Uttar Pradesh

I BROUGHT IDEA NET SETTER DEVICE ON 27.08.2011.IT WORKED CORRECTLY ON THAT DAY ONLY.AFTER THAT IT IS NOT BEING CONNECTED.I TRIED TO TAKE UP THE MATTER WITH THE CUSTOMER CARE (NO. 12345) ON 03.09.2011 AT 09:10PM.THE MAN ON DUTY DID NOT RESPOND PROPERLY AND TRIED TO BEFOOL ME.THE DETAILS OF THE DEVICE AND CONNECTION ARE AS UNDER:
MOBILE NO.(DEVICE) [protected]
SIM NO.[protected]
IME:[protected]
DATE OF PURCHASE AND INSTALLATION: 27.08.2011
MY MOBILE NO. [protected]
FROM: S.N.TRIVEDI

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Balasubramanian G N

Idea - Net setter — Net connection not working

Dear Sir/Madam

I have recently moved into Pune from Bangalore. I had availed an IDEA net setter connection ([protected]) for accessing the internet in Pune. I had paid 1750/- for the instrument during 1st week of November. Since then i have repeatedly told the IDEA customer care that i am not able to access the internet. They would always give me a date for solving the complaint but would never solve it. On the 19th of November 2009 i had raised a final complaint asking them to rectify the problem or refund me the instrument charges. Every time i call them they give the next date and tell me that it would be solved by then. But till now there is no response at all. I have also written mails to their senior personnel on this matter.

I depend upon the internet to pay my bills pertaining to my Bangalore property. If they atleast refund me my amount i could switch to some other operator to do my duties. I request your help on this.

Regards
Balasubramanian G N