[Resolved]  Idea Network — Network problems in my mob. No. [protected]

It is stated that I have booked complaint regarding network problem on my said mobile no. at 7:45 pm dated 25/06/12, Sr. customer care officer has told me that a SMS bearing complaint number immediately received by you, but it is regretted to say that I have not received any SMS from Idea customer care till date.
My problem: Mob. [protected] not functioning properly due to “congestion in network” “Net work busy” messages are reflected on mobile screen. The problem is available in both i.e incoming and outgoing calls till one week ago. I have used a large number of mobile with the above sim but the problem is still running. Only one or two times calls connected in a whole day.
I call to 198 at 10am to 10:45 am today but the message comes to me that all the customer care executive are busy in other calls.