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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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I was using my idea prepaid for last 3 years and was very much happy with the its service and tariffs. Last week I got a call from Idea (Deepak: [protected]) to convert my prepaid into postopaid, i agreed to pay 500 rs. when i was told that its a plan with monthly rental of Rs. 150 in which my local call rates are 30p and STD 60p, National SMS 30p, All India Roaming free, 200 Calls and 200 SMS free every month and 250 is the activation fee & remaining 250 rs. will be adjusted in my next two bills. But Yesterday when my postpaid SIM got activated, i called IDEA customer care and got to know that some plan with Monthly rental of Rs. 350 has been activated on my no. and there is no such facilities in Plan with monthly rental 150 & those 250rs. will be adjusted to my bill after 2 years. When i lodge a complaint against what happened with me, they gave me a no. ([protected]) to fax the copy of receipt i had, but unfortunately there was no response when i tried that no. several times. I was told that today i'll get a call from Idea to rectify this problem, but when there was no communication from their side. Now, I called them again & requested them to change my plan to any plan with rental below Rs. 200 per month, and now they have told me that it'll be activated by tomorrow evening (though now i wont get any such facilities as promised). Will update whatsoever happens next...
IDEA should actually take into account such misguidance lead by guys like DEEPAK, who make fake promises just for their commissions. As my friends are also getting calls very often now a days so it may be a campaign started by IDEA to convert prepaid into postpaid consumers and without any doubts, is making huge profits by cheating consumers but soon everyone will come to know about this fraud & im sure idea will lose in the long run.