[Resolved]  Idea Postpaid Mobile Connection — Wrong billing done even after request for disconnection of number

Address:

East Delhi, Delhi

This is regarding the discontinuing of Idea post paid connection ( Mobile Number : [protected]) request.
On 17th July 2012, (Customer ID - RNM124491 paid at Idea Bill Payment Centre, Shadara, Delhi East )
I made a request to Idea customer care to discontinue my postpaid service after making my final settlement payment of Rs 1628/- on same day to avoid any further bill.
Further to this Idea Customer Care Executive confirmed that request has been lodged & service will be discontinued shortly but they didn’t give me any reference number for my request instead, I was informed that no such reference will be provided.

18th July on wards, I never used any facilities for this number (Mobile No. [protected]). As a matter of fact It has been permanently switched off.
But ,since October 2012, I have started to get enormous calls from Idea to make payments & I understood that service is still active.
Idea Customer Care Executive Claimed that i have availed outgoing call facility after my final settlement.
In order to avoid any further confusion I requested the Idea Customer Care Executive to send soft copy of usage bills for this number along with call log for the duration in which they claim i have made calls. But till date i have not received any clarification bills or documents from Idea.

Moreover, my acquaintances are receiving calls from Idea stating that i have not paid my bills and asking them to pass on this message to me. This is highly unacceptable.
I want this to be stopped immediately and all the issues should be rectified.