[Resolved] Idea Prepaid — UNJUSTIFIED DEDUCTION OF BALANCE | |
I wish to bring to your kind notice that i bought an idea prepaid card at 29/8/2008 . for the very first month it was working all right but after that they started sending me messages of dialertone activation and other value added services by themselves without me sending any request for any of that services. From that time onwards i have lost my Rs.250 from my prepaid balance for dialertones & other. I have already many times requested the customer care services to fix my problem but no action has been taken yet.I hope that you shall certainly help me out. thanks yours sincerely Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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I bought a recharge voucher of worth Rs.120/- from local dealer from Parichay shop at Andheri (East) on 17-Mar-09 and did recharge but i find talk time worth Rs.150/-. I call as per convenient & my balance talk time as on 21-Mar-09 was Rs.125 /- but as on 22-mar-09 same balance was suddenly Nil. Then i checked from dealer shop, he reply that after call to customer care then he realised that dedicate balance of Rs.150/- for only 4 days validity & balance talk time will collapse. Because of dealer unaware & dedicate balance system or showing message i lose my Talk time Rs.125/-. If any one check dedicate balance after dial *212*1# there was not showing validity. Thus IDEA Network co. make blind to customer & make profit. Like me they make profit from various customer so be care full when refill prepaid vouchers.
After that i did contact with customer care but they did not give me response. After 3 or 4 times calling the customer care executive but still i did not find any result. One think i know that customer care executive drop your call if they not able to solve.
I request to you please help me because i am lose my Talk time of Rs.125/- as a customer it was very big loss.
regards,
Sandeep T Gawade
Mob No - [protected]