[Resolved] Idea Prepaid — cheated tariff plan | |
Sir actually i bought an IDEA sim whose tariff is "2599HSB " (number [protected]) call rates- idea to idea at 10 ps/min idea to other mobiles at 40 ps/min idea to landline at 99 ps/min SMS rates first 3000 LOCAL SMS at 5 paise natinal sms at 2rupees and international sms at 5 rupees. my call rates are fine no problem with it, after using the sim for about a month i found that my sms rates are being charged at 1 rupee per sms instead of 5 paise. So i complained with customer care and got no response from them and after visiting the IDEA customer service center also i didnt got any solution. They are asking me to activate a sms pack which will charge 30 rupees per month to avail 5 paise/sms... I have been cheated by IDEA... how to get my problem solved????? Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
prepaid plans & local and std calls rate
i have net setter and replace the sim due to lose of net setter and i replace that sim i had call the customer service one madam reply me at last 5:00 pm but still not start so taKE ACTION
I was actually a subscriber of spice, but as you know its been taken over by idea now. Even i was on a plan for 5ps/sms. I didn't have any problem initially.It happened when i had to delay a recharge for around a week, suddenly my plan has changed. I call customer service, they tell me its because of the delay. They tell me i could pay for an extra sms pack and bring down the price to 50ps. It is ok that idea has these rules but why don't they inform. Is the customer supposed to imagine it? At no point was i warned or told about it. Not even after the change occured. I had to call and find out what happened suddenly. Do other providers do this as well, i don't remember having this problem with spice, ever.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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I am regular customer of your Idea cellular prepaid connection i am used this connection one year but i am not connected with my idea customer care [protected] .so what reasion plz help me and inform about teriff plans.
Mukesh Mathur
[protected]