[Resolved]  Idea Prepaid — Idea cheats customer

I had been using IDEA prepaid connection for calls and internet surfing as well. Last few days I had been using Rs.98 plan which offers unlimited brousing for 5 days. Many a time it happened that I was not aware when my 98 plan for internet expired. So last 13 of july I decided to activate NET 20 plan which deducts Rs 20 per day and provides unlimited internet surfing for one day. I called the customer care to actovate NET 20 plan.
From that day itself I could not contact customer care with my number-[protected]. Thereafter I called customer care with some different number and told about my complain. I also requested them to activate NET 20 paln from there end. I also sent sms and dialed the number *565*559# which is for activating NET 20. These all activities were in between 13 to 15 th july09.

When I could not get the NET 20 plan activated till 15th, I decided to recharge Rs 98. To my surprise when I received sms on 17th that an amt of Rs 20 had been deducted, I called customer care and asked the reason.
The reply was that "your Rs 98 plan has been cancelled and NET 20 has been activated as per ur request on 14th". Well I understood that my Rs98 is wasted. I swallowed it.
I was having a ballance of more than Rs 700.00 on 21th of july 09. I was using internet thinking that my NET 20 plan is activated. After surfing suddenly I found that mu balance dropped to Rs49.00. When I contacted customer care through some different number as I couldnot contact them through my number, MR LALIT MANAGER CUSTOMER CARE replied "your NET 20 plan is deactivated, How, I dont know as I dont have any detail.

Sir, I appeal that the amount I have lost due to fault of IDEA should be returned to me and stop such type of CHEATING BUISNESS

Regards
Sitansu Mandal
[protected]
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