[Resolved]  Idea Prepaid — deducting a/c balance

idea pre paid — Customer Care officials useless

Idea prepaid services changes its offers from time to time and nobody seems to be aware of it - neither the customers nor the customer care executives who are employed by Idea.

The customer care officials at Idea are absolutely unfriendly . Most of the ones that i've interacted with lack the basic courtesy and also don't seem to comprehend simple questions easily. They barely ever manage to answer the queries of the customers. Getting any kind of information from the custnomer care executives is a mountainous task. Some of them even have the odacity to refuse to divulge their name on being asked and further go on to hang up on the customers!! Downright unprofessional!!

Having experience with a number of telecom services, i must say Idea Customer Care service is by far the worst!!

idea pre paid — Deduction of money on the name of different packson mobile no. 9990755519

Sir
Without my knowledge/concent the service provider installed the jokes pack and masti pack. they deducted money from my balance. they are deducting money since long time but recently I could notice this and immediately I contacted their costomer care and sent sms to unsubscribe these packs. Now these packs have been un installed. I requested the company to inform me the details of money deducted by them on account of packs and refund me my total amount. Inspite of a number of emails to them, no answer is given by company nor any refund is made.
In view of the above your goodself is requested to get money refunded.
Best regards
SR Solanki
Mobile [protected]

Dear Sir,

We wish to inform you that your complaint for wrong deduction related issue has been initiated with us; under rereference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular