[Resolved]  Idea Prepaid — Illegal deduction from my prepaid mobile No. [protected]

Address:

Pune, Maharashtra

Illegal deduction from my prepaid mobile No. [protected]

Dear Sir,

I am holder of prepaid Idea mobile phone with No. [protected]. a message received from 54300 asking me to download bolly beauties video http://ideaalert.vuclip.com/isp?sn=2513&vpid=8&src=VPINMI&mdn=Ciw2RI...⇄ and immediately thereafter without my consent/permission, another message was received from IZ-ideaCMS stating that "Dear Customer, thank you for downloading VIDEOS from XINLABS. You have been charged Rs.99.&Rs.49

This is nothing but cheating being done by your company because neither i gave consent for the download of the aforesaid video nor without my prior permission was taken to download the same and automatically deducted Rs.99/&Rs.49- from my account.

I immediately contacted your customer care, where one attended me and was not at all willing to help me. Straightaway he stated that I must have downloaded the video. On my further insistence, he stated that he does not have detail in the system .

This attitude of yours is completely uncalled for and frustrating with sole intent to cheat and harass your customer. I for no fault of mine have been disturbed, harassed and my precious time is being killed by your illegal act apart from swindling my Rs. 99/- Rs.49


I call upon you to immediately credit back Rs.99/-Rs.49 to my account failing which I will be constraint to file case of cheating against you all at your cost and responsibilities.


Yours
YATIN PATIL