Idea Prepaid Service — unauthorized balance deduction and cheap customer service

jitendra7

from Pune, Maharashtra

Address:

New Delhi, Delhi

i contacted idea customer service around 10:30 pm on 28/11/2010 in regards with a gprs service.i had a word with an agent named satyendra who was very rude and disconnected the call.after that incident they started deducting my balance and my balance was deducted by 120 rupees and my balance reached a negative amount.i contacted idea customer service several times since then but i am getting run around and they are still deducting my balance and every time i recharge my balane they are deducting it for any service which i have never opted for. now i am feeling being harassed by this unauthorized deduction and cheap customer service. all that started happening after my conversation with agent satyendra and i am sure he is the person behind all that. so please do the needfull against all that is happening. i am sure i am not the only one. please stop that so that no other customer can be harassed like this. now i am planning to switch to othere mobile services. my contact number is [protected] and name is jitendra shukla.

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Comments

Yamendra Dutt Pandey

from Delhi, Delhi

Prepaid Service From Idea — Deduction Of Balance

Sub- This Mail for Idea services(Deduction Of Balance)

I am noticed that from past few days my balance is being deducted continously, I asked about it to customer care Mr.Abhishek and Supervisor Mr Pawan, they repeatedly said that they had no information ragard the deduction and said that we are not able to give u information and cut the phone the are working in Idea office A-30, mohan Coperative industrial estate, New delhi .I again called there at 22:00 but got the same answer from customer care side.The same things is happening regularly and also asking about deduction in customer care i get same answer that "we are not getting this information right now"
If this compaint is read by any IDEA CELLULAR Executive, I want to suggest them that instead of promoting "idea" by any Celebrities, please take care to improve there customer care service.I also want to tell them that my many friend had change to other Cellular company.Really I am so upset that type of behaviour from customer care of IDEA.
Number from the Balance Deducted is [protected].

Thanks.
Yamendra Dutt Pandey
(Elcomponics Technology India Pvt Ltd)
Noida, Sector-58
[protected]

Mne

from Nawanshahr, Punjab

idea pre paid service. — deduction of balance

i have a number [protected]. balance of 330 was deducted in one day from my account on 8th july. customer care people said that their system is not working. when contacted again , they told me to stay on the line but never returned back to answer my query. Two times they disconnected my call. this is highly disgusting.