[Resolved]  Idea Prepaid Services — no refund to the wrongly done recharges

Hello,

I am Vikrm Vardhan and am living in pune these days, here i am use the idea prepaid no : [protected].
On 18-07-09 at 6 :45 pm, tried to recharge my number by the STD OFFER PACK by idea services according to which, i was suppose to receive 58 STD minutes on the recharge of 48 Rs. voucher.

Due to mistake the recharge was done for Rs..49 instead of 48.
It went successful as i received the message form idea sever(3981), but neither had i received any std minutes nor any talk time for that amount of recharge.

When i complaint it to my retailer(GURUDUTT MEDICALS, kalewadi phata Pune), he replied to forget that money as according to him this issue can never be resolved and moreover he himself has many issues with him in past.
I contacted the customer care for the issue same day only, then they issued me SERVICE REQUEST NO.1#19894339.assuring me that the transaction will be reversed with in 72 hrs, but it was a fake promise as in couple of days i got a automated call that the issue is resolved, which in reality was not till date.

Then i again contacted customer care, this time they clearly said that they cannot help me on this matter and it can be resolved by the retailer only.

I again contacted my retailer he made me talk to the retailer helpline of Idea Services according to whom the retailer need to complaint the issue to their dealer(PERFECT COMMUNICATION, near Sai chowk, pimpri Pune) and get the refund for the same but the retailer said that this refund is practically possible as this issue had been in their notice many times even for bigger amounts in past but no refund was made for the same.
Number used by retailer to make my recharge :[protected]

Now,
Can i know my fault in this while case except that i made the recharge of wrong denomination, moreover is it a crime that my amount is not refunded by this whole system.
WHO IS RESPONSIBLE for my money wastage above that wastage to my precious time fore the mere mistake of mine, Is it not the responsibility of the service provider to be transparent at these ends

Above all this is a common mistake that might happen during recharges, then pockets of whom is getting the benifit of all this money not refunded?

WHAT SHOULD I DO ? forget my money ...