| Address: | North Delhi, Delhi |
I am user of IDEA modem for wireless internet. I took this modem from their dealer Millenium Communication sector 8 Rohini, about two months back. ( modem no. [protected])
I was charged Rs.3000 in cash by the dealer in cash including one month usage time stating that this was the company rate and that company does not accept payment by any other means except cash. In spite of demanding, no receipt was given.
Next month gain I paid tothem Rs. 600 in cash but no receipt.
Now the most fishy part. I again paid Rs. 600 by cash on 28 Feb 2011 for one month usage for the month of March 2011. On 3rd March I started getting an error message of network non registration. The dealer to;d me that the chip has gone defective and that you have to pay Rs. 400 for new chip and also Rs. 300 for usage. On my protest, I was told that I can complain but it will take about 2 months for issue to resolve ahd till then modem will not work.I paid Rs. 700 by cash and again no receipt.
It is clear that IDEA in nexus with its intermediaries is looting users or its own bad service and quality. The modus of cash payment seems to hide their corrupt deeds. I have not got any sms/email = for Rs. 700 payment and it appears that same modem no. has been made active[ - SO WHAT FOR CASH RS. 700 HAVE BEEN TAKEN FROM ME WITHOUT ANY RECEIPT - WELL COMPANY SEEMS TO BE IN IT WITH INTERMEDAIRY TO SHARE SUCH LOOT.
I REQUEST MY COMPLAINT TO BE ATTENDED AND MATTER LOOKED IMMEDIATELY BY TRAI AND CVC.
WG. CDR. RAMESH KUMAR GUPTA
MOB. NO. [protected] Was this information helpful? | 
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