[Resolved]  Idea Telecom Services — cug connection plan charging heavily

DEAR SIR

I AM A DIRECTOR OF SERVIN PHARMA DIST PVT LTD, RAJKOT, WE ARE HAVING CUG CONNECTION OF IDEA MOBILES, WE ARE HAVING ALMOST 30 CONNECTIONS, WE HAVE TAKEN PLAN AT THAT TIME RATES WERE LIKE BELOW : RENT Rs.199.00 NO FREE AIR TIME EXCEPT CUG CONNECTIONS.
BUT NOW COMPANY IS GIVING OTHER PLANS TO OTHER COMPANIES LIKE RENT Rs.149.00 FREE CUG AND 300 MINS FREE AIR TIME TO ANY LOCAL MOBILES,
WE HAVE APPROACHED PERSON CONCERNED HERE IN LOCAL OFFICE, BUT THEY REFUSE TO REVISE OUR PLAN AND TALKED RUDELY, THEY DONT CARE OLD CLIENTS, AS WE ARE POSTPAID CLIENTS AND USING IDEA PHONE WITH SAME NUMBER SINCE BEGINING,

WE DONT WANT TO CHANGE OUR NUMBERS, AT THE SAME TIME WE FEEL WE ARE BEING CHEATED BY COMPANY BY NOT REDUCING RATES WITH OTHER USERS.
WE ARE REQUESTING YOU TO PLEASE TAKE NECESSARY STEPS AND GUIDE US WHAT SHOULD WE DO?

AWAITING FOR YOUR REPLY ON SAME
REGARDS
TUSHAR NAGRECHA
C/O SERVIN PHARMA DIST PVT LTD
RAJKOT
[protected]