Indian Oil Corporation [IOC] Complaints & Reviews

From
M. S. Rajesh
Consumer No. 38373
No. 487-B,
Sampangi IInd Cross Street
Poompozhil Nagar
S M Nagar (POST)
Chennai-600 062.

To
The Indian Oil Corporation
Chennai

Respected Sir/Madam

SUB : NON-DELIVERY OF DOMESTIC GAS CYLINDER

I am the one of your customer and my consumer No. 38373 pertains to Sri Raghavendra Gas Agencies, # 404, C.T.H. Road, Avadi, Chennai-54.

Sir, this is my comments /complaints against the above agencies. Since, last two years I am facing the problem regarding non-delivery of domestic gas cylinder in time, already I made a complaint against the agencies regarding non-co-operation with the customer to Smt Thilagam, IOC Grievance Officer. That time itself I made a suggestion that, some of the customers, those who are located in an around HVF Estate, Avadi, Chennai-54 may transfer their connection to W.W.A. HVF Estate, because most of the customers were belongs to WWA HVF Estate once upon a time. Due to retirement/construct of their own house the customers are forced to transfer their connection to Sri Raghavendra Gas Agencies, but their service is very poor, non-co-operation and arrogant behavior with the customers. Whenever the customers approach the agencies they never reply in polite manner and they do not know that, “we are their bread” (CUSTOMER). Hence, I request your good self, that our need is transfer of gas connection to WWA HVF LPG Agencies located in HVF Estate.

Sir/Madam why I am making this type of comments because we are facing lot of problems by the agencies and if you are not in position to realize these, you are having rights to make a vigilance/confidential inquiry on that, how the customers are harassed by the agencies to get their own allotment of gas by IOC. Even now the most of the agencies are not knowledgeable that, they are trader in between the customers and IOC. Once again we are requesting your goodself to look in to the matter and get ourselves from the obscurity.

In view of above, we approached HUMAN RIGHTS ORGANIZATION, Coordinator Mr A MALLIDOSS, Thiruvallur East District( Mobile No. [protected]). If you have any clarification on the subject, you can very well approach Mr A Mallidoss, Coordinator. Since, it is not a problem of me and your entire customers of Sri Raghavendra Gas Agencies. We believe that, we may get good result from your end at the earliest please.

SUGGESTION :

If any allegation received against the agencies please take immediate action against the agencies and punished the agencies with penalty then only they will not come forward for any type of illegal activities. It will give a good lesson to the other agencies, nowadays so many unemployed graduates are ready to take agencies. Even in Govt organization are taking action against the employees who are not performed duty in their works spot, that much level we are developed our nation to protect from the culprits.

Each citizen is paying and taking the GAS CONNECTION AND THEY GOT RIGHTS TO QUESTION/ALLEGIATION AGAINST THE AGENCIES.

Any one can judge how the public suffered by the agencies by reading the above contents. So it is our humble request that, suspended the dealership for a period and ordered other agencies of IOC located in an around AVADI AREA to supply domestic gas to the customers or otherwise make a feature advance developments to your customers get domestic gas in time. “It is the duty of each citizen to protect the NATION from the culprits”.

Sir, we are in the latest century and you have got more and more opportunities to serve your CUSTOMERS without their allegation.

“COMPLAINTS WILL MAKE A PATH OF AUGMENTATION”


WITH REGARDS

YOURS CUSTOMER

Dear Sir,

I would like to inform you that I have received last supply if gas cylinder on[protected] and after this our dealing agency not supplying the cylinder.

I have so many times remind them ,but they jsut giving assurance only, not delivering the gas cylinder.

Now you are requested to please take proper action for poor service of your dealer.

I am consumer of your authorised dealer :

M//S. NIRANJAN GAS AGENCY.
BEHIND CENTRAL SPINE,
VIDYA DHAR NAGAR,
JAIPUR
TEL. 2232106/2232046

Regards,


JAYPRAKASH VERMA
10 GOVIND NAGAR
SIKAR ROAD, BEHIND BALAJI DHARM KANTA
HARMARA JAIPUR
m-[protected]

I am a customar of gas agency name "Govardhan gas agency, 58-3-14 Ramunaidu colony, Merripalem, Visakhapatnam-18, AP Ph-[protected], 2558139 My Consumer No 20838 , I booked gas on 6/3/10, but when Gas came to my house on 22/3/10 , noboby was in home except my son(age 14 years) as such he could not pay the money, as a result delivery man returned, thereafter I used to call daily at least 50 times then also nobody picked up phone, the above mention address is just 1 KM away from house, The people of that shop never picks up ph, I surprised why ph is kept, I booked my gas throgh ph no 1260 plase look into the matter and dustric against the dealer, also deliver the gas as early as possible

Respected Indian Oil Consumer DBC Incharge officer,
Sir,
I am a consumer of Indian Oil Corporation of vikramaditya gas agency , Agra .My consumer No. is VG 2218. The above said agency has issued a DBC slip on dated 24th July , 2008. My slip No. was 3718219 . I met an Indian OIL Corporation Agra Field Officer Mr. Rajesh Singhal and he told me that you should go to the vikramaditya gas agency , Agra and tell him about myself. But as soon as I went in the vikramaditya gas agency , Agra , the manager and staff said that there is no any vacant cylinder in the agency . everyday I met to the agency manager but he always tell me lie that there is no any cylinder. On dated 25th February , 2010 an Indian OIL Corporation Agra Officer Mr. R.C.Madda order to the vikramaditya gas agency , Agra for getting the DBC connection against slip No.3718219. Therefore ,Please help me for getting the DBC cylinder from vikramaditya gas agency , Agra .

Dely supply of LPG Cylinder
Dear Sir,
I am LPG gas consumer, I deal with M/s Paruvelil a Gas Agencies, Chengannur, Alleppey Dist, Kerala State service who are the distibutor of my area, My consumber No. 13039. My problem is after booking they have not supply the gas home delivery. Presentely i book the gas 25 February 2010, today is 25th March 2010, no cylender reach at my home. I request you please solve my problem.

Reji M Samuel
Moonnupurackal House,
Venmoney P.O.,
Chengannur

I have domestic gas connection in Chennai with “SRIDHAR GAS SERVICE”, ALANDUR. Distributor phone no. is[protected] &[protected]. My consumer No. is 71658. I booked a refill cylinder over the phone, they told that it will take 22 days to deliver a refill cylinder. We did not receive it as per their mentioned period, when i went to remind, they said that we are booking it now only. I understand from them that they didn't book the cylinder when i informed over the phone. I understand their fraudulent approach to their customers in this situation. Whenever i go to their office, i could find people shouting for non delivery of refill cylinders. I suspect that "Sridhar Gas service" is selling the cylinders in the black market to commercial people and tea shops.

Dear Sir/Madam,

I am Umesh S. Kothari, residing in Ahmedabad. My gas connection is on my father's name, booking no. is 4637. Our account in your agency in Bhikshukhgrah, Odhav branch, Ahmedabad.

I was book my refill on 16/03/2010, and I could not get my cylinder till date.

I reiterate the phone call on[protected], 22873053, bu there is nobody can pick the phone also. And they had offten use bad language, whenever I told him why I could not get cylinder in time?

I think that they have priority to give the cylinder only their friends/relatives/neighbors only.

This kind of matter is happened every time, but, now I have no passion, that is the reason I force to wright you.

Your are requested kindly to take action in this regards

umesh
[protected]
Your 24 hours refill booking is also not working/not dialed? why it so happened?

Dear sir,

We are consumer of parul gas agency, jharoda, burari, Delhi and having connection no.19327 and we have booked this number on 09.03.2010 and its booking no. 8239. but we didn't get the gas cylinder till date. At the agency no one pick the phone.

Please help us in this matter.

Hope for your favourable response

Balwant singh
E-206/A Nathu colony
Gali no. 2,
Nathu Pura, Delhi 110 084
[protected]

Sir,
I have booked my Indane gas on 15 mar 2010 through 1260 booking number., but i haven't received the gas yet. kindly provide me the update. Required information are as follows:
1. Customer No. 28112 (Booking No.71)
2. Customer No. 8164 (Booking No. 72)

service of indian oil petrol pump near Relief road is very poor. they are cheter when refiling pertol in car or Bike.

Refiling the cylinder
Sir,

I have booked my cylinder to refilled on dt. 14/03/2010 and 19/03/2010 No. 7 and 2 respectively on phone No. 1260 booking I am the customer of Indane gas of Raghav Gas Agency, MIF, Flates, Shahadra, Delhi.I have contact to M/s Raghav Gas Agency on phone so many but without response. 8 days have been passed away but my cylinder is not refilled still. Please take action to the concerned agency under intimation to me.

Thanks,

SUDHA BHARTI

I had received indane cylinders for the last 3 to 4 times which is dated back to C-07( July-Sept-Year 2007 ) .I lodged a complaint to the indane dealer RANEE Enterprises ,44,Perumal Nagar ,2 nd Street,Madipakkam ,Nanganallore,Chennai 600061.They had sent a gas mechanic and in turn told me that this is the cylinders supplied by IOC and i have to complain only to IOC company dealing the cylinders.Hence this complaint.Time and again the consumers are educated by your company and as well the well wishers of the citizens are telling us to use the cylinders dated in a particular markings with in a year as marked in the cylinders handle.bar.But everytime we find the delivery of cylinders does not abide by that formula , as i mentioned above about the mark.More over the cylinders are highly damaged condition including the base as well the body. There are lot of fine metal powders falling from the cylinder case and handle.This is also i had shown to our dealers representative on his visit here to my house.I personnally feel that this is very dangerous for use.I request a solution to this and also if needs i want this to be repalced for the safety of the house wifes and to the residents.Kindly take up this matter seriously and request an action immedietly.

I am a customer of indane with customer no 32552 and have been registed with Swapana enterprises 19-2-224/5/1,zoo park road bahadurpura hyderabad 500266 Andera Pradesh (telephone No[protected] and[protected] . i book the gas on tuesday[protected] Booking No:5628,and though told me that i am going to get my gas the same week,i waited till one week and went to office on [protected] and they told me that i will get on saturday or on monday,it is almost 10 day nothing had happen,even i call at this number[protected] area office i.o.c ltd,this number alway show busy,today when i speak with the distributors he told me that he is not getting enough gas from company indane gas,you can go ahead and complain,i request to the concern authority to look into this matter and take necessary action againt the complain,if you need any information please contact me on my mobile number

Thanks
Mukarram
91-[protected]

Hi,

I am an Indian Oil Corporation domestic gas consumer (Consumer No: 35375).
I have been facing a lot of problems in getting the gas for my home.

The problems faced are:
1) The dealer says that gas can only be availed after 40 days from last refilling.
Let me know if there are any rules/regulations of this kind?
2) The dealer forces us to come on only Wednesdays (even after completing 40 days); that too after 2 pm only.
3) There is a huge queue because of so many consumers coming on the same day. The consumers normally get their cylinders refilled only after standing in queue for 2-3 hours.
4) Sometimes on the designated day (i.e. on Wednesday) the dealer denies the consumers of refilling the gas saying they are out of stock.

I am writing you genuine grievance and hardship being faced by me and people from my area. The consumers feel that they are unnecessarily harassed and humiliated by the dealer.

Apart from this, I am near my retiring age and suffering from sugar/heart problems and cannot afford to stand up in a queue for so long.
The dealer should refill the gas on all working days and not only on wednesdays.

It is also in talks that the mentioned agency sells LPG cylinders in black in the market which actually causes the shortage for the regular consumers.

You are, therefore, requested to kindly look into the matter and
take necessary action against the erring agency and sort out the
aforementioned problems faced by me and many other consumers so that
the consumers may not be subjected to any further harassment and inconvenience.

Below are the dealer details :
Kheriwala Gases (BAP Code - 103854),
Old Housing Board Colony,Sonipat-131001.


Thanking you,
Rambhaj Saini
Consumer No: 35375
Contact: [protected]/[protected]/[protected]

Dear Sir,
I resigned from a company in October '04, and submitted my PF claim form in November'04. After frequent visit to Vashi Regional PF office, in June'08 & I have given my application in writing to them on 17.06.2008.and have been told that on the refund will be done by 1st Aug. After that I had made enquiry they said it is in process. But till date I had note received my PF amount back.
My PF Account number is MH / 43482/138.
PLEASE EMAIL ME WHEN I CAN GET MY PF AMOUNT BACK.

Hello Sir/madam
This is to bring to your kind notice that my mother is facing issue with delivery of commander gas service.
People at the gas service are not all co operating and unwanted excuses are been given from there side.
Booking taken and delivery is still not been catered from past one month,after several reminders.
Details:
Connection name:Mrs.Anita Jindal
Consumer N0:665R
Voucher No:74s
UPSO/794 Commander Gas Service Rajajipuram Lucknow.
Booking Date:2/02/2010
Second Booking done on 8th march.
People don't bother to listen to the customers.Please listen to my request as we

dear sir,madam
i have a gas connection(customer no-12356,trnsfer.no -[protected]) in ‘mordern indane gas agency’ 34-C BLOCK,kanpu-13,up.i recieved the cylinder and got ended in one month. in the last i found water of about 3kg.i also loged a complaint in the above mentioned agency but no action had bbe taken. i want you to take the appropriate step so that this type of thing will not happen in future

I had got my car Wagon R Lx with extra Premium Petrol on 19 Mar 2010. I noticed a conciderable drop in the performance of my car, very low pick up, jerks, missing by the engine. Bill No 51238 dt 19 Mar 2010.

Name of Petrol Pump Laxmi Service Station, Indian Oil Dealer, Ferozepur Road Ludhiana. Phone 2455019, 5050752. B

Sir,
I'm for V.A. Kunjipokkerkutty Con. No.25057, SREE VINAYAKA INDANE SERVICES, North Nada, Kodungallur.
I booked my gas two months before and they'ven't fetched me cylinder so far.
I telephoned today to enquire and they told me that, they'd fetched it last month and there were nobody @ home and they returned. We were @ home all the day.
Now, they are saying that, since the cylinder was returned, we've to book it again today so that they'll give as after next month. THE CYLINDER WHEN RETURNED ONCE, THE BOOKING WILL BE AUTOMATICALLY CANCELLED, they said.Is it true sir?
Is it jutice?
When asked, they told to compain to higher authorities and hence this complaint.
PLEASE LOOK IN TO THIS MATTER AND GIVE US JUSTCE.
Thanking you,
NIZAR

I have been a customer of Indane for decades. My connection is with Vijay Gas Agency ,chennai[protected],[protected]I had Booked for a cylinder on 1 st of March.
The cylinderis due on last saturday. Whenever call them they say silly reasons.Now they say that since delivery boy is not available they are not able to supplly. Is it my mistake.This happens everytime. Please do the needful