Indian Oil Corporation [IOC] Complaints & Reviews

Indian Oil — Difficulites in booking Refills

GAS BOOKING

My consumer no.25460 and I am a resident of New Delhi, Uttam Naga. M/s Shyam Sunder Enterprises (Dist. ID 7014) is the distributor for my connection. I have been trying to contact the said agency since 19th February, 2008 (9 days) over phone continously (atleast 50 times) for booking the gas.
I even booked a refill in your much advertised TOMOGAS internet booking site as well (Date/Time - 2/19/2008 5:31:24 PM, Source - WED) But am very sorry to bring to your notice that there is no delivery as yet from them. Kindly look into the matter and ask the distributor to set his system in order so that these kinds of delays are not there. Also it would be grateful if some kind of tracking can be built in your web based system and someone can be held responsible for delaying it over a particular period of time.. I mean if web booking can take more than 9 days.. I don't know which age are we living in..

Hope someone looks into this on urgent basis..

Nirmala
Uttam Nagar,
Delhi

Finally after complaining about this here and directly to the Indian oil website.. the delivery of refill was made on 28th Feb 08

thanks to everyone who are responsible for this and I do sincerely hope that the agencies involved would take customer satisfaction more seriously

Nirmala
Delhi

Indian Oil Domestic Gas — domestic gas not delivered in my home

My consumer no.td 11659 and I am a resident of new market, sarayaganj, muzaffarpur-842001 Bihar M/s damodar enterprises (Indane Gas) is the distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. . But am very sorry to bring to your notice that there is no response from them. The complane tel. nos. provided by them[protected], the gas has been booked dated14/09/2008 and deliverd date 22 sep. 2008 but not deliverd till dated 09.10.2008. Every time I have to face this problem.
Kindly look into the matter and ask the distributor to set his system either by fax or e-mail, and have some acknoledgement system to overcome this situation.
Read comments

cosumer no.16122 booked for refilling on04/01/09but not delivered tilldate bydwarka gas agency dwarka new delhi-110075.

Dear Sir,
Below mail is self-explanatory for our non-delivery of refill gas cylinder by M/s United Gas Co. - Sahibabad-Ghaziabad for last 14days and no answer from them for any assurance. Please help if any you can do.

fromVineet Agarwal [protected]@gmail.com
[protected]@rocketmail.com
dateMon, Jun 27, 2011 at 12:04 PM; subjectREMINDER-4: BOOKING for my GAS Cylinder (My Cust. ID:[protected] JUNE-2011

REMINDER-4
Dear Sir (United Gas Service - Rajender Nagar)
It was a high pathetic situation that we were requesting you for last 14days to provide the GasCylinder as per below request for LPG booking - FOR JUNE-2011 and no body is taking care of customer requests/grievances.

The cylinder rates also, have increased which you can charge to us. So, Delay in supply of refill cylinder is not visible with any reason.

We once again request you throgh Reminder - 4 to arrange for delivery of Gas Cylinder at earliest.

Regards,
VKAgarwal
ID: 3265624

On Fri, Jun 24, 2011 at 12:38 PM, Vineet Agarwal <[protected]@gmail.com> wrote:
REMINDER-3
It was a great disappointment that we were requesting you for last 11 days to provide the GasCylinder as per below request for LPG booking - FOR JUNE-2011 and no body is taking care of customer requests/grievances...

On Wed, Jun 22, 2011 at 8:13 PM, Vineet Agarwal <[protected]@gmail.com> wrote:
REMINDER-2
Request you to arrange to provide the GasCylinder as per below request for LPG booking - FOR JUNE-2011.., Hope Reminder-3 shall not be required to be sent. Kindly arrange delivery of Gas Cylinder by 23.06.11 Thursday (tommorrow )...

On Fri, Jun 17, 2011 at 11:36 AM, Vineet Agarwal <[protected]@gmail.com> wrote:
REMINDER-1
Request you to arrange to provide the GasCylinder as per below request for LPG booking - FOR JUNE-2011..

On Mon, Jun 13, 2011 at 10:32 AM, Vineet Agarwal <[protected]@gmail.com> wrote:

24 HOURS BOOKING NO: [protected]
Dear Sir
LPG booking - FOR JUNE-2011.
1. Customer Number - 3265624
2. Customer Name - Vineet Kumar Agarwal,
3. Address - C/o Rjaendra Prasad Sharma, 2/53, Sector-5, Rajender Nagar, Sahibabad, Ghaziabad
4. Contact Number - [protected] / [protected]
Hope this time reminder etc. shall not be required.
Regards,
VKAgarwal
ID: 3265624

Dear Sir,

I am a customer of Indian Oil of LPG. Customer No. is 3724 & Service No is 135824. My service provider is Asha Gas Service Deoria (U. P.). I have applied for booking of LPG on 15/07/2011. Service provider has given me date of 24.07.2011 for getting receipt of delivery date (24.07.2011 is weekly holiday). On 24.07.2011, while I contacted the service provider for receipt, they given me date of LPG delivery on 15.08.2011.
Will you Please tell me the cause of delay, because a person engaged in service has to contact same person & for same reason 3 times.
Plz resolve my complaint ASAP because lots of people suffer due the same reason.


Thanks,
Anurag Tripathi
18/421, Garulpar New Basti
Deoria (U. P.)
[protected]

Nothing new about them. Not even with the employees but their dealing with thier service provider as well as suppliers is worst than this. IOTL is most currupt, unprofessional, unethical orgnization, I have ever seen in my life. They are simply spoiling reputation of IOCL in the market. They are basically a big cheaters. They will make big promises when they require your assitance but never fufill and than make you bleed for your money and claims.

Mr. Dinesh, Pl dont expect anything from them. Consider that you have given your money to cherity. My advise is you should write a compliant to commissioner of Provident Fund. PF comes under Act no one can eat your money. PF office on receipt of your complain will see to that you receive your claim from IOTL.

Sir/Madam,
It is to inform u that we are facing too much problem for gas which i have booked from commander gas service on 10/02/2010.There is no response from gas agency about delivery of my gas cylinder.I call there many times day to day. Whenever i call there for my gas the telecaller retain me the that today we will deliver it to your home and i wait daily for gas but there is no response any of my phone call. And then phone no for booking of gas never connect in one time i have to dial it for 10 to 20 minutes then they receive my call.I am totally unsatisfied from commander gas service.
There is no right to provide gas agency if they can't satisfy the customer. Please take is serious and cancel the agency for providing gas to consumers.

Thanking you!
Details:
connection name. Beena Sharma
consumer no.4362
Booking Date:10/02/2010
Gas Agency: Commander Gas Service, s-17/43, B-Block, Rajaji Puram, Lucknow-17
Phon no of gas agency:[protected]
Please take a strict action against this agency.

Repected Sir


My name is indal singh I am an authorized gas connection holder of bhairav indane gas service
palla bazar farrukhabad. My consumer number is 17540. Since 4-3-2010 i have booked for gas . but till date ie. on[protected] days ) they have'nt delivered a single cylinder to us. when we phone several times regarding this, they will neither not take the phone nor tell us to come and take the cylinder if we want . And inthe previous booking, they delivered a single cylinder after 2 months.

So sir please take necessary actions against the above mentioned Agency.the phone no. of that agency is 224444 and
distributor code no-193504

Thanking you
yours fatihfully

indal singh
1/195 L.I.G. Avas Vikas COlony
DIstt. Farrukhabad
State-U.P.
Ph.[protected]

Merea indane gas connections id 17462 /37500/0000/6865/7321 Bill no [protected] st 12/10/2016 cylinder me lagbhag 3.5 kg pani jaisa bhari koi chij hai jo ki jalta nahi hai bich bich me indane gas wala yaisa galat kam karta rahta hai please take fast action against Gemini enterprises next to tahsil najafgarh new delhi 110043, phon[protected],[protected],[protected] lagatar ye log kuch na kuch galat karta rahta hai, mera nam Prakash kumar mob [protected].

I HAD GOT MY PASSION PRO. TODAY DATED 24/09/2012 FROM VALSAD GUJARAT PETROL PUMP NAME: INDIAN OIL NEAR GEB.POWER HOUSE..

I SHOCKED THAT PRICE IS 81RS..ITS 6 RS. MORE.. SO PAID THAT AMOUNT.. BUT. I WANT TO KNOW HOW COULD IT POSSIBLE TO PRICE IS SO HIGH...

cylinder booked on[protected] but supply not given even after repeated request till[protected]...

I have an Indane connection from Ranjan Gas Agency in NOIDA. They have listed two landline telephone numbers for refill booking but either of the phones come busy or is left unattended. (telephone # 2551954, 2522071)

chandan singh
B-10A/ 73 D udaigiri First sector 34 noida
No 3419

cylender booked on 10/11/2008 but supply not given even after repeated request till 30/12/2008. my gas no is 5829 please immediately. my contact no is [protected].

Res Sir/Madam
I am an Indane Gas consumer and my consumer no. is AB-18714 at Ashu Gas Agency, Rajori Garden, N Delhi - 27. I want to know the norms of the booking of refilled cylinder. Is it related with the economic/weather condition/family memebers. kindly provide the information in deatil.
Thanks,
Mushir Alam

Dear Sir,

I Bandana Thakur ressident of Lane No- 4 Gautam Nagar Susuwahi VARANASI -221005 applied for new gas connection about two month ago to your INDRANI GAS AGENCY VARANASI U.P. But till date I have not received any satisfactory response. I request you to look in to the matter and inform me .

Yours Faithfully

Bandana Thakur

Respected Sir/Madam
I am an Indane Gas consumer and my consumer no. is Bi-13931 at bedi Indane Gas Agency, b-43, kartar nagar, main 3 1/2 pusta, Delhi-110053, N Delhi - I want to know the norms of the booking of refilled cylinder. Is it related with the economic/weather condition/family memebers. kindly provide the information in detail.and after how much time the booking must be done.
Thanks,
sheela rani
e mail [protected]@yahoo.co.in

17123

Sir, I booked LPG gas from JL Indane gas agency by 10.12.2011, till now cylinder not recived, my consumer number is 1234. There is poor respond

DEAR SIR., , , , , , , , ,
I M PREM PAL SINGH RAGHAV 041014


PLZZZZZZZ REGISTER MY BOOK ONLINE...

We have been trying to book our new gas connection since last 1-2 years with Indane &quot;Rajajipuram Gas Service, Lucknow&quot; or &quot;Commander Gas service&quot;. Unfortunately, the people there are very busy and are not even ready to hear our issues. Every time, i go there i found them enjoying tea and snacks. On asking for the new application form for booking, they are repeatedly ignoring us. For continuous 2 years they have been asking us to return next month for the form but which next month, none knows.
Can you get them on their track as they are getting salaries to work, not to enjoy and BLACK GAS CYLINDERS. Sometime i really think to switch to some other service provider like HP or BHARAT GAS.

Moreover, i remember, irrespective of the news that there is no neccesity to buy a GAS CHULHA or a CYLINDER if you have it, they were demanding to buy these forcefully with the connection.

We have booked gas on 20th Dec 2014, still we have not received as Dealer is no t responding us properly.
Deler also not providing home delivery. very poor service and feels regret to availed Indane Gas.

Request to take action accordingly.

Bokking Details as under
consumer no.CX7403590 &amp;amp;amp; ref No.216022

Deler : Prayag Indane, Aurangabad Maharastra

Sir / Madam

Last few days I have facing a problem from our local dealer
M/S ANIRBAN GAS AGENCY.(SILIGURI LAKE TOWN)
I try to booked my cylinder from my RMN no but booking no is not working .Then I go to dealer point with my RMN no for booking &amp;amp; talk with him but they are behaviour is very ruffle with me &amp;amp; after some time they are facaing same problem from my mobile no .So I requesting them for manual booking &amp;amp; change my RMN no but they are no responds &amp;amp; say regularly come tomorrow .Really I never expected from their for this.So I requesting to you plz change my RMN no &amp;amp; look this matter ASAP.

OLD RMN no :[protected]
NEW no:[protected]
Consumer name : Subash dey
Consumer No:1699

Thanks &amp;amp; Regards
Suman Dey
[protected]

I have been a customer of Indane for decades. My connection is with M/S Mahamaya Gas gency, Jagmal Chowk Bilaspur (C.G) (My comsumer no-505991) Residance at flat no-222 sai Bhoomi Appartment Guru Nanak Chowk Torwa Bilaspur (C.G) I had Booked for a cylinder on 15 th of july 2010 but gas agency is showing that you have booked your cylender on 24th of July 2010, while M/S Mahamaya Gas gency, Jagmal Chowk Bilaspur (C.G) has delevered the gas to the other consumers residing in Sai Bhoomi same block and they booked after 15th july 2010.

M/S Mahamaya Gas gency, Jagmal Chowk Bilaspur (C.G) is normally delevered the refill cylender after 15 days of your booking, and after delevery of refilled cylender you can book after 21 days, that means after interval of minimum 36 days you can get another cylender from M/S Mahamaya Gas gency, Jagmal Chowk Bilaspur (C.G) .His owner's behave is very riugh, Please do the needful.

VIKRAM ENTERPRISES,SECTOR 1,B.S.CITY — NOT BOOKING GAS CYLINDER

SIR , i had complain just one month before against the vikram entpr for not supply,deliver the gas cylinder at home timely.As per on my complain the said agency now today do not want to book gas cylinder and misbehave with me . the proprt.told me i will not give you gas ,why u complain against my agency. Sir plg tell me what have to do.I am in problem that how i complained.

Indane Gas — Loss of regulator

I want to surrender my gas for safe custody. I have lost the regulator which was supplied about 15 years back, The distributor is refusing to take gas cylinders for safe custody in the absence ofregulator. He is also not giving me any solution. what should i do.

Petrol is not Filled correctly
Hi,

In Indian Oil Petrol Bunk, Guduvanchery, Chennai, They're trying to cheat by not filling the petrol for the amount we ask to pay... They often divert us on some thing and reduce the quantity of petrol (often not by bringing the meter back to zero-mostly they dont allow the consumer to check for zero by diverting them some how) and stand on the point that they had filled it correctly... So all the customers are now getting petrol in bottles and fill it in their vehicles just before them so as to avoid this scam...
It would be good if good action is taken and if this scam is stopped

Dear ISe,
I have apply for a new connection for Indne gas cylinder in Pratap Nagar, Sanganer, Jaipur on dated 19.09.2007. They give me application no, which is 2175. So, i want to know when i will get connection.

Chandra kant Upadhyay
Jaipur

I am living in bassi, jaipur pin:303301.I have been applied for new connection three months ago but they are not giving any positive response.It is not a single problem, customers are facing many problems with this gas agency.customers are also paying extra charges for gas cyllinder.Many of Customers living in this area are illiterate or have lack of knowledge regarding the complaining system.
So i am requesting you to take a positive steps to overcome with these problem.

lindane — Guidance for getting a new connection

I need to book for a new gas connection
I dont have a gas connection
Does a airtel phone bill can be used as address proof?
Please advice me.

lindane — delivery of gas to incorrect address

sir,
our address has been changed.so we have been constantly not receiving the gas at our new address.they are delivering the booked gas at our old address.
so, we want that to be delivered at our new address.please tell us the procedure to update the address as soon as possible...

lindane — Indane gas Agency not giving new connection

Dear

As I am resident of Sec-20 Noida, And i need new connection I have went 4-5 times to Indane Gas Agency located in Sec-27 (named Ranjan Gas Agency )for new connection but he is not giving new connection he says that connections are closed although connection are available

I am filing new application for new connection.before your Kottakal mega agency on december2008. This company didnt allow my connection . Plse take an urgent action to get it .
With regards.
SHAMSUDHEEN.TP.
Karippol. Valanchery.Via. Malappuqam dw

I have booked a new connection of Indane cylinders through Shanti Indane Gas Agency-Palam on16.10.2009 its booking no. is -[protected]. I requested only for cylinder as i already have the stove of Sunflame company, when i went there on 24.10.2009 they cut a slip of Rs. 150 and told me that thatofficals would come for inspection of your stove with in a week but nobody has uptill now, as 12 days have already passed........
So I request you to please a quick action on this matter so that we can get the new connection as soon as possibe....

Thanks and Regds.
Jagmohan Bhandari
[protected],[protected]

i residing at viswakarma colony and like new connection of indane gas after visiting alakhnanda agency they told this area belongs to sarita vihar agency name k2 after confirming area manager i visited there and shown him address and id proof of 04/11/2009 they told to bring a registry invelope for address proof .
with that received letter i went there three times . now they are saying we will not give any connection in that area who will serve 14 k.m far. you go to any other agency which is near to you. we are sorry when we asked to give in written that we will not give you they threatened to go out other wise i will call police after that i again called the area incharge of indane which is mr sudhakar but he also treated in the same way kindly tell us if i have opted indane what is the wrong.

i residing at viswakarma colony (new delhi) and like new connection of indane gas after visiting alakhnanda agency they told this area belongs to sarita vihar agency name k2 after confirming area manager i visited there and shown him address and id proof of 04/11/2009 they told to bring a registry invelope for address proof .
with that received letter i went there three times . now they are saying we will not give any connection in that area who will serve 14 k.m far. you go to any other agency which is near to you. we are sorry when we asked to give in written that we will not give you they threatened to go out other wise i will call police after that i again called the area incharge of indane which is mr sudhakar but he also treated in the same way kindly tell us if i have opted indane what is the wrong.

i residing at viswakarma colony and like new connection of indane gas after visiting alakhnanda agency they told this area belongs to sarita vihar agency name k2 after confirming area manager i visited there and shown him address and id proof of 04/11/2009 they told to bring a registry invelope for address proof .
with that received letter i went there three times . now they are saying we will not give any connection in that area who will serve 14 k.m far. you go to any other agency which is near to you. we are sorry when we asked to give in written that we will not give you they threatened to go out other wise i will call police after that i again called the area incharge of indane which is mr sudhakar but he also treated in the same way kindly tell us if i have opted indane what is the wrong.

Dear

As I am resident of Sec-7 chandigarh, And i need new connection I have went 4-5 times to Indane Gas Agency located in Sec-26 (named shiv Gas Agency )for new connection but he is not giving new connection he says that connections are closed although connection are available
[Complaint comments] Read comments

how to get new connection in west sagarpur opposite of janak cinema, delhi in indane gas agency.
i have been going there for more than six months but all the time they say new connecion not available yet.

what should i do.
ashwani kr.
[protected]

lindane — Indane new cylinder connection

dear conderned,
I have requested for new gas connection in the month of january. biut inspite of continuous follow ups i still didn't get the connection. and now from 1 month they are saying they are out of stock.

Thanks

Dear Sir/madem

I am apply for new gas connection through Indane (M/s. k2 international)my request .Reference no. N[protected]. After completed of all document agency deny to issue the gas connection.
Please look in to this matter in top priority.

Regards,

Akshay Saini
[protected]

fist i watch ur responce...

then after ...

Dear Sir,

I have applied one connection in NR INDANE GAS Agency at kovur (m)Nellore (dt) Andhra pradesh, I am applied last august month and i am asked to the concern emoployee in the application given hours at this time four times during office ours but the persons not responding and given answer carelessly
he is given answer i have lot work please go to bharat gas they given immediatly, he says who&#039;s take your application please ask them,
and i am asking ok please give me one letter to not given gas connection to me and he says when ur given application i have no idea,
sir,
i am asking to you why this persons take this type of jobs his name is vamsi but he given answer very very carelesly
sir i am asking to you how many days to take gas connection and the persons says six months r eight months to wait
pleae tell me the connection given r not and if you give connection when given to me
i am suppereated to my family that is the main problem to take this gas connection otherwise i dont have connection
this is for ur information

NA

I need a new connection, but as per IOCL Rule I am unable to submit Current Address proof (Lease/Rent Agreement).
Can I opt for affidavit proof from Notary.

It&#039;s not a singly person problem, there are many people facing similar problem in getting new connection.

Please Advise!

i have online applied a new gas connection but distributor not ready given me new connection

i want to buy a new lpg connection, my dealer datia gas service want 3000 rs for connection only. they didnt give me any cylinder and regulator. pls send me what is actual rate of one cylinder connection for datia mp.

I have applied new connection on last month 25th still did in get connection, and paid amount chellan copy also.

no response worst service

iocl petrol pump dealer always try to cheet and iocl could not attention it

Petrol — mixing kerosene oil

आपके रिटेल आउट्लेट पर पेट्रोल में मिट्टी के तेल की मिलावट की जा रही
हे। जसपुर, जिला-(उ0सि0नगर) उत्तरान्चल में आपकी एक आउट्लेट हे यहां पर
मिलावट की जा रही हे मेने स्वंय अपनी बाइक मे पेट्रोल लिया था जिसमे
मिलावट थी जिससे मेरी बाइक खराब हो गयी। क्रपया ध्यान दें इसी प्रकार
होता रहा तो ग्राहक इन्डिन आयल का नाम भूल जायेगे मेरा ध्यान इस ओर आपको
दिलाना हे क्रपया इस ओर ध्यान देवे।

Ramesh,
Adulteration is a very serious issue that will lead to closure of the pump operations;i.e No one will do that now a days. Kerosene smell is normal when you smell diesel. After all, they are adjacent products when you refine crude oil. That does not mean that kerosene is mixed with diesel. They vary in density. Your complaint is kerosene smell in petrol. You can ask the petrol pump manager to show you the density check on petrol available at the pump and the density of yours. As per you they should match.That is one thing. Other one is call company sales officer (number is displayed in petrol pump) and ask him to conduct a marker test on your vehicle tank fuel as well as pump petrol. You can clear your doubts immediately.

This type of fraud is more prevalent in all IOC petrol banks in chennai. One time I too met a incident like this. I got outraged and told him to stop filling and start a new fill. Then they became aware of me and worked promptly. Never consider rush, do your rights because you pay heavy tax to the government for this petrol.

Indian Oil — fraud on filling the petrol

I was cheated at Dwarka Sector-12 Petrol Pump new Delhi-110075. The two attendants diverted my attention from the meter reading and the third suddenly stopped the pump and broght it to zero saying that the filling was complete.

I could observe that the petrol reading in the bike just move at all. Why Is Indian Oil Company allowing such malpractices ?

Waiting for response.

Sushil Kumar
+91 [protected]
New Delhi

i was also cheated at Indian oil petrol bunk at LB Road, Indra Nagar,
on 19 august 2012 for rs.200 in the same manner,
i dont know what the authorities are waiting for without acting on complaints
by so many people earlier also

I have been a victim at this bunk for 4 times (All the 4 times I visited there). This means they are cheating every customers. My recent incident on 20.11.12 is as below.

I went there for putting petrol for Rs.400/- as rewards for my credit card.

The person started some unnecessary communication about my card to divert my attention.

He first put petrol for Rs.100/- as he do not heared me properly.

I told him again that I need to put for Rs.400/-

He again put for Rs.300/-

I am using Discover 150 CC, which will be tank full for Rs.400/-. I never run my bike in reserve mode.

This time I noticed that the petrol has not reached the top of the tank. I suspected the fraud, but was not sure how to proceed with the guy on this issue. Left the place cursing myself for going there.

I have a charector of collecting bill everytime I fill petrol and write down the metre reading at reserve. My bike gives a mileage of 49KML always. But this time I got only 37KML. Now I am very much of sure about the cheating that I had witnessed. I had the same experience 3 times earlier.

Please take some action on these guys. Many of the people like me have no courage to fight with these kind of people (Roudies). Only law can do something.

Indian Oil — No Gas Delivary

Sir,

I have booked LPG Cylinder on 07/09/2007 by phone at your distributor M/s Kay Aar Arts Enterprise, Filmistan, Delhi. And booked through telephone 0n 09/09/2007 and booked personally on 05/10/2007 and they assure me that I will get the cylinder by 06/10/2007. My consumer number is KA 14993.

Till today I am not getting the cylinder evenafter a lapse more than one month. Kindly persue that matter and solve my problem.

Nand Kishore

Indian Oil Corporation Gas Service — No delivery of Cylinder even after 20 days of booking

Respected Sir,
I am a consumer of Indian Oil Corporation having consumer no 9143 with the name Sachindra Kumar at M/s Krishna Gas, Agra ().
1. I booked a refill on 28th of January 2009 and has not received till date.
2. When I went to them again, they told me to book again and after asking about the delivery, they told me that the cylinder will be dispatched within a week.
3. I went there many time also requesting a DBC but everytime they say to come and ask for it next week.

The Cylinders are ready available with their hawkers in black.

I think, they force the customer to by Cylinder refills in black.
They rarely pick telephone.
Once standing in front of their desk and calling both of their numbers from my mobile was not answered.

please arrange a customer satisfaction survey with all the customers of M/s Krishna Gas, Agra and the result will be astonishing as I see a lot of consumers scolding the persons there eventually.

Regards

MY CONSUMER NO.M-10755 and I AM RESIDENT OF : BARA BAZAR,JAIN COLONY,NEAR SBI,SAMBALPUR-768003 ORISSA (My cell No. is [protected],[protected]) ,M/s MUNDA GAS SERVICE (Indane Gas) is the distributor for my connection( T NO:-. I HAD BOOKED FOR REFILING ON 22.12.2009 AND RECEIVED THE BOOKING NO-3194 , EXPECTED DATE OF DELIVERY[protected]. BUT INSPITE OF MY SEVERAL CALLS AND PERSONAL VISITES I GOT MY CYLINDER ON[protected]. BUT THE MEMO NO- 878 WHICH I RECEIVED WITH THE CYLINDER ON[protected] ,WAS HAVING THE DATE[protected]. IT MEANS I RECEIVED THE CYLINDER ALMOST ONE MONTH LATE AFTER THE BILLING. THE DELIVERY MAN OF THE COMPANY WANTS A BRIBE OF RS 10/- FOR EVERY CYLINDER. THE DEALER WAS SELLING THE CYLINDER FOR RS 450 IN GREY MARKET THROUGH HIS AGENTS AND THEY ARE RECEIVING THE CYLINDERS WITHIN 6-7 DAYS . I AM SCANNING MY GAS CYLINDER CARD FRONT PAGE AND THE LAST PAGE IN WHICH IT IS MENTIONED THAT THE GAS WAS DELIVERED ON[protected] AND THE COPY OF MEMO I RECEIVED WITH THE CYLINDER.

This is reference to my gas connection with GURGAON GAS AGENCY GURGAON
MY Consumer Num is 40345, 79 A-block south city 2 Gurgaon
I am totally fed up with the agency is serving the cylinder'
for Example: I have booked the cylinder on 5Th Feb 2010 with booking number given by them is 646 or 644 which is unclear due to hurry disconnection of phone
they won't pick the phone if we have to make any complaint or enquiry
sir, last month also I made telephone complaint to IOC to release the cylinder
after 1and half moth of booking, immediately they deliver the cylinder
so, please help me out to release the cylinder immediately
also I request you please make them sure that each and every booking I have approach you deliver the cylinder
Thanks
Been Nixon

This is reference to my gas connection with GURGAON GAS AGENCY GURGAON my Consumer Num is 26148, HN. 972, sector -9, Gurgaon (Haryana) i am totaly fad with this agency serving the cylender,
I am booking Gas every month but cylender is not deliver timely. they wood not pick the phone if we have to make any complant or enquiry. i send my men to agency they miss bihabe to my man.plese take action and make sure deliver gas properly.

with regards.
SK Tiwari
[protected]

My consumer number is RF11899 and card serialnumberis 2K2-No 3649184 I booked my gas cylinder in30th january 2010 by phone. when I donot get my cylinderso again I booked cylinder personally at their office on 6th feb ruary 2010 they never recieve phone and when we contact peronally they answered 'you will get your cylinder in two days' till now we donot get cylinder Due to irregularity in delivery every month I have to face problem both of my cylinders are empty. Please take some action towards my compliant. Gas agency's address is RICH FLAMES (INDIANG DISTRIBUTORS)
[protected]
K/67, N.I.T. FARIDABAD PIN- 121001

My consumer no 6242. Indane Gas distributor's name Ruchita Gas Service Pali Marwar in Rajasthan state with Jaipur head office. The supply of Gas on dated[protected] leakage cylinder have been made by supplier and next day I complaint on agency regurlary four times but till date the supplied cylinder not replaced by the distributor's in this regards any accident to be got. You are requested to order the distributors or email immediately to replace the leakage gas cylinder and satisfy the consumer.

My mobile No. [protected]

I have booked my cylinder on 16th march 2010. today my cylinder is empty.now what can i do. they did not delivered my cylinder till today 26/3/2010. my consumer No. is 17945 at Sahaj enterprises, Govind Puri, Kalkaji-19. Ph. No. 26448540, 26213493, 26286777.Kindly do the needful above matter.

my mobile no is.[protected]

Over phone I have booked my cylinder against cst no. 1145414 on March, 10 and till date the cylinder is not yet delivered. upon query I have been told to book a new request which have been done on[protected]. It appears to me that employees of the distributor, Shreeji Enterprise in Bhowanipur sale the domestic cylinder to the non customers with a higher price.
Request you to please look into it and resolve the matter once for all.
Thank you in anticipation.

There is no system of booking through phone in our gas agency (TECHNICO) chandmari colony.area. AS I heard or told by gas agency that booking has done after 15 days from the date of delivery. But if I am unable to book after 20 days or more then will I get in the same process as doing by gas agency (i.e. gas will be given on the basis of booking). the gas has given after 15 20 to 25 days after date of booking. As you know that a gas is running maximum 30 days to a family. In that case what we will do. One thing much illegal is going on in our gas agency.

Anticipating your kind response

Hemant kr. Sarma
Nizarapar.
[protected]@yahoo.com

My name is T.J. KABIR AHMED. My consumer no. is 30335.

I have booked for refilling of cylinder on 21st September 2010 & I was told it will be delivered within 14 days. But it is more than 17 days now & it was not delivered. From 4th October I am trying the gas agency's phone no. but it is always busy both numbers[protected] &[protected] even I tried continuously for half an hour but it is busy, most of the times they keep the received beside the phone. It is irritating if we didn't get them on line after several attempts. So I request Indian Oil Corporation to take some remedial measures to stop this arrogance of gas agencies. When we go to the agency office many of the customers are complaining that nobody answers the phone but it is busy. In this fast world we cannot go to the agency everytime for booking (refilling of cylinder) & to check what is the status/ why the delay in delivery of cylinder.

My mobile no.[protected]

I forgot to mention my area.

City - Chennai
Area - Perambur
Gas Agency - Harsha Gas Agency

T.J. KABIR AHMED.

MY consumer No, is 28452 i am staying Manjummel, Convent Road Cochin Ernakulam 683501
I have booked for refilling of cylinder on30th September 2010 and my booking no. 316 I was told it will be delivered within 20 days. from the gas agency now it is more than 27 days it was not delivered. My gas cylinder is empty from yesterday onwards we are buying food from hotel. From 20thOctober I am trying the gas agency's phone no. ( Blue Flame Gas Agencies eloor phone no.[protected]but it is always busy even I tried continuously it is always busy, So I request Indian Oil Corporation to take some remedial measures to stop this arrogance of gas agencies.

Ommen Kunjappy
my mob. no. [protected]
email - [protected]@hotmail.com

My consumer no 33261. Indane gas distributors is M/S Padma gas Agency Warasiduda, Secundearabad. I bring to your kind notice that whenever i wants to book the gas the Tel.Nos which are provided either they may be always engaged or never lift the phone when ringing, I am forced to visit the gas co. personally and while the supply of gas is delayed to the scheduled date of delivery always. And one more important thing is once gas is supplied the second cylinder bookings are not accepted till 21 days from the date of delivery. Now the situation has come that my date of booking gas refill and my present gas refill completion is one and the same date. What the use of having the second cylinder. Hence i request to to lift the ban of 21 days whenever the gas supply is short.

my mobile no is [protected]

dear sir,
I O.P. Mishra custmor no 345 D Complaining against the working prosedure of Dwarka Inden gas agency Mandsaur (MP) . My Reffil booking date was[protected] but gas cylinder is not send till date[protected]. In the same way every month this agency gets failure to supply gas cylinder in time.While other agencies of ths city suppling the filled gas cylindre in 4-5 days time. Therefore I have to face a lot of problems. All other costumars are also facing the same problem. I also requst the manager of the DWARKA INDEN AGENCY MANDSAUR about this problem but there is no result and he told me that
" Make my compalaint any where no body can do anything against me." There is no remedy available to me other than this request to you to instruct the concern to supply the gas cylinder in time to avoid me & other costmers this problem.
With thanks,

OP Mishra
36 Sneh Nagar Sanjit Road Mandsaur (MP)458001
Mob. No[protected]
e-mail mishra.[protected]@gmail.com

My customer id153516 under name of Ashok Bhatia. from dehradun
This service agency is like anti-social element.Everytime we dont get delivery on time.The representive are rude and pathetic.I have book cylinder by24/11/2010 till date i have not revcieved. And we ask them when we will get till they say tuesday, coz tomorrow is holiday sunday they dont work.
What is it.we are empty with gas we have to beg other to give cylinder.this problem doesnt persists with me but many other.They cannot contact you bcoz you dont have a proper medium.please do something about it

Indian Oil Corporation / Gas cylinder — Non delivery of cylinder

Dear Sir,

My consumer no is 46189 and connection is in the name of Mr. N Ganesan ( Father)
Agency name : Shree Raghavendra Agencies ( Agency code is 117611),
Address : Avadi Chennai 600 062.

I have booked for indane gas on 12.12.10 and got confirmation from agency representative that your gas will be delivered within 15 days. Until now the gas has not been delivered. I called after 15 days what is the status of my request, the answer was "you will get gas today or by tomorrow" but it was not done. I called again and told them what is the status? Reply was " I am registering your complaint and you will get gas soon."

Today ( i.e.20/01/11) I have visited the agency and met the in-charge and informed about the issues. i.e Since we have recently shifted from Madhavaram to Avadi 2 years ago but we did not receive the delivery at door step yet. Mostly we used to pick the cylinder from their office for that we used to travel 6 km from our home. They have not taken my complaint and they did not respond properly and they have started scolding in front of public the lady in-charge literally throwing our gas pass book and not helping. She also behaved rude and unprofessional. Moreover, they have not issued the consumer voucher for receipt of gas cylinder.

Actually they don't care what the problem customer is facing. The administration system is not helping the customers at all and not responsive.

My letter might not sound much importance to your company but I suggest that some corrective action plan to be taken asap. There are many people in my locality using Indane Gas who also face this problem and many do not have time to make a complaint as such.

Avoiding this complaint letter will be escalated upto CM CELL.

If this is the case that no action has been taken against them then what is the use of this consumer forum? Please look into the matter and give them strict instructions and try to solve the problems which I am facing.

I would require the door delivery ( cylinder) because its being delivered to other residence / neighbour
Hope to listen from you soon.

Warm Regards
Kannan Ganesan
[protected]

Dear sir,
My consumer no is SG15983 MY SELF Mr. Ramesh kumar A II 148 Madangir new Delhi 110062
I have booked my gas clender on dated 02.02.2011 and my booking no is 26 as per IVRS. but my clender is not dilevered at my home till the date. My toll free complained number is 75967 on dated 11/2/2011 .So I request IOCL.to check what is the status/ why the delay in delivery of cylinder.& take the necessary action.

Ramesh kumar
Mob. [protected], [protected]
Email.[protected]@gmail.com

I agree with the complains as I have also faced similar kind of situation. Generally local marketing head/dealer from the Indane Gas agency have big nexus in balck marketing the gas. All domestic supplied gas they distribute at almost double the cost to non-registered customers. Also they do sell the cylinder to some families for their festive occasions, to some commercial shops etc. Then it's very liable the registered customer will not get the cylinder until he/she run behind and try to followup daily until the cylider reaches.

Myself is a customer of Indian Oil's Gas Cylinders for domestic usage. My house is located at Kottappuram, Alengad P.O., Ernakulam Dist. Kerala State. My consumer Number is 9930076. Earlier I was served with gas supplies by M/s. Blue Flame Gas Agencies of Eloor. Of late, the agency has handed over the service of ours to M/s. Shoan Indian Services, Kanijan Thuruttu, Konguarpalli, even without providing us with proper intimation to this effect. Now, the service through the new agency is found to be lacking and they fail to effect timely delivery of the cylinders. I fear some manipulation is taking place, for example, the cyclinder, which was expected to be delivered two weeks back is yet to delivered with a false excuse that nobody was present home when their representative visited us. I content that my absence as stated by them is totally untrue. Hence, I request you to kindly look into the matter and initiate necessary remedial steps and confirm.

Sailajadevi
Gauri Sadanam
Allengad PO
Kottappuram
Ernakulam Dist.
Kerala State - PIN 683 511
E-Mail: [protected]@rediffmail.com

My consumer no000724 and I am a resident ADDRESS JAYANTIBAHI RANCHHODBAHI PATEL, 31, SATYAM PARK SOCIETY, BAVLA-382220 DIST AHMEDABAD
(My cell No. is [protected]) M/s VAIBHAV GAS SERVICE (Indane Gas) is the distributor for my connection. When ever I have been trying to contact the said agency the phone remains busy and many time they have a endless hold. I have been trying for more than 15 days) over phone continously for booking the gas cylinder. But am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them(011-[protected]) remains busy and not answaring, . Every time I have to face this problem for booking of gas cylinder. Some time i measured the cylinder at my own measurement and found the gas short in 3kg to 5kg in each cylinder.
SECOND COMPLAINT :
I AM BOKKING GAS CLINDER DT 18/08/2011 BUT GAS REFILE NOT DELEVERY TO DT 03/08/2011.HE IS VERY CERELESS AGENCE.PLEASE HIS AGENCE CANCLE AND OTHER DISTRBUTERS HE WAS NOT PROPRLY CUSTEMER WAITING LIST.ANY TIME OVER MIND USE.

Kindly look into the matter and ask the distributor to set his system either by fax or e-mail, and have some acknoledgement system to overcome this situation.

OMKAR INDAN- sardarnagar ahmedabad — EVERY TIME DELAYED

M R NANKANI, 3 ROHINI BUNGLOWS, OPP TOYOTA SHOW ROOM, NANA CHILODA. AHMEDABAD..PH NO: [protected]
Service No.3566 Last cyl.Taken on 30/07/2011
I went to agency on[protected] for Booking of Gas Cylinder.at that time I apply for booking & i went to agency last 5,6 days in every day but they do not replying anything. i was trying phone but do not reply me. every time they delay for delivering cylinder gas 15 to 20 days of booking. pls solve my problems earlier
thank you..

nov15/2011
my consumer no. 31884 and i am a resident address Q NO. 17 RAJASTHAN POLICE TRANING CENTER MANDORE ROAD JODHPUR RAJ.MY CELL NO IS [protected].
M/s H N GAS SERVICE (INDANE GAS) is the distributor of my connection.I had booked gas cylinder on date 21/10/2011. but the gas cylinder is not delivered till now.And we ask them when we will get till they say tuesday, coz tomorrow is holiday sunday they dont work.
What is it.we are empty with gas we have to beg other to give cylinder.this problem doesnt persists with me but many other.They cannot contact you bcoz you dont have a proper medium.please do something about it

Haye sir my self pramod kumar shahi i have bokked my cylinder on 23/12/2011 my consumer no is 24008 i have also received my boking number but not delivered right now they told me delivered a cylinder with in 15 days but it takes 1month. my adrees the jayshree chemical & fertilizer kahrdah nanda bose road khardah kolkata-700117 my distributor is abhijeet enterprise b.t road khardah kolkata-70017.they said delivery boy was not going if you are able take cylinder from agency last 2month delivery boy not come .Pls take some necessary step other wise i have written complain to your head office .

with regards
PRAMOD KUMAR SHAHI

Myself is a customer of Indian Oil's Gas Cylinders for domestic usage. My house is located at NARWANA (HARYANA) My consumer no. is 1516 of narwana gas service located at Dalip Chand market, Narwana distt. Jind Haryana 126116.My gas service provider is very corrupt. He only supply domestic cylinders to those who pay him extra from control rate. He deliver cylinders after 45 days with a lot of disturbance only.His contact no. is [protected]. He often miss behave during delivery on telephone as we ask him for delivery on time. Agency owner Mr. Lamba is very sick of money only. He only instruct his staff to deliver cylinders in black. He never give attention to the customers who are needy and right. My connection is by the name of SUDESH KUMAR and I am suffering a lot. Not only me all the public is feeling HARASSED by this agency holder.My mail id is [protected]@gmail.com. And contact no. is [protected], [protected]. Pl. make any solution or help me how to take legal aid aginst this corrupt agency holder.

MY CARD SERIAL NO. WR, CONSUMER NO. 27242 and I AM RESIDENT OF : C/31, HARIKRISHNANAGAR SOCIETY, SARDARNAGAR, AHMEDABAD-382475 (MY CELL NO. IS [protected],[protected]) ,M/s. OMKAR INDIAN IS THE GAS DISTRIBUTOR FOR MY CONNECTION. I HAD BOOKED FOR REFILING ON 31.01.2012 AND STILL NOT GET THE DELIVERY OF GAS CYLINDER. TODAY, I WENT THE OFFICE OF DISTRIBUTOR (OMKAR INDIAN) AND THEY TOLD ME THAT THE STILL FIVE MORE DAYS REQUIRE FOR DELIVERING THE GAS CYLINDER. THAT MEANS THAT I GET THE DELIVERY OF CYLINDER AFTER 18 DAYS FROM THE DATE OF REFILING.
PLEASE TAKE SOME QUICK ACTION WHICH WILL HELP ME IN GETTING OUT OF THIS PROBLEM.

My Consumer No.4471 and I am a resident of, Bhadroya road, Pathankot-145001, Punjab.(My Cell no.-[protected]). M/S Sood gas services (Indane Gas), Pathankot is the distributor for my connection.I got filled cylinder on15.01.2012 .Now, they are saying that waiting list is not yet cleared of decemberr. But I am very sorry to bring to your notice that every time we were harassed to book and get a cylinder. The Telephone no. provided by them ([protected]. Every time I have to face this problem for booking of Gas Cylinder.
Kindly look into the matter and arrange accordingly pl.

My consumer no is 28277 & my gas agency is indrsprastha gas agency chutia ranchi. my complaint is that after booking cylinder is not delivered at my residence & i have been asked to collect the. cylinder from a 1 km distance away from my residence.
address. c/o shobhan roy new amravati colony near kali mandir chutia ranchi

I have booked my cylinder on 17.3.11, booking No. 11797, consumer No. 36746 and Ref. No. 509966 but till date I have not received gas. My house is located in Mahipalpur, New Delhi area. Pls. do the needful as earliest.

My Name is Vibhuti Narayan Mishra and contact No. [protected].

i have booked my cylinder on 19th march 2012.My consumer Id is UT3434A my booking reference no is 300607..today my cylinder is empty.now what can i do.they did not delivered my cylinder till today.please see to it immediatly.

my mobile no is. [protected]

Service #014056
Name; Kalyanbhai b Javeri
49, Jainnagar, Paldi, Ahmedabad 380007 phone:[protected]
Gas Agency - Unity Gas, 2 Municipal shopping centres, Paldi, Ahmedabad

While replacing new gas cylinder, gas leakage obscured while fixing regulator.
May be o ring is missing.
Lodged complain Unity Gas Agency at 5.00pm.
Manger, refused to send service person, as they have left for home
If prompt service needed, pay Rs. 70 to the service engr. Advice fresh complain tomorrow &
Wait for follow up.
Fail to understand why immediate service cannot be render, if complain made within working hours?
Even 24 hours gas leakage service refuse to help or provide IOL direct complain number.
Please advice how and where to approach.
Regards,
P.K.Javeri

Indane — not delivering gas cylinder in time

The gas cylinder was booked on[protected], but didn't delivered till date.

Proceed for Register Subsidized Cylinder

Feedback Ref no - 1987790, ans - It will be done in April but it was not done.

poor delivery of gas service

I (consumer no 12774) booked to refilled my gas cylinder on 17/06/2014.(Booking NO 1097 ) to AURO GAS SERVICE, Gobardanga. Code no 99015543 . Phone no [protected]. Still to day i can not get it.

not delivered calendar

sir mujhe 4 din ho gaye hai booking karaye lekin abhi cyledar mila nahi hai

aadhar card number link with account number

My name is amarnath P Lathkar having aadhar card number is[protected] which is linked with HDFC bank . Nalagarh but still iam receiving massage fro your team to link aadhar card number with bank.