----- Original Message -----
From: Rajneesh Madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@gmail.com ; [protected]@yahoo.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@rediffmail.com ; [protected]@hotmail.com ; [protected]@yahoo.com ; [protected]@rediff.com ; [protected]@yahoo.co.in ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@rediffmail.com ; [protected]@gmail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@gmail.com ; [protected]@hotmail.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@rediffmail.com ; [protected]@mail.com ; [protected]@mail.com ; [protected]@gmail.com ; [protected]@gmail.com
Sent: Saturday, March 08, 2008 9:41 PM
Subject: LPG connections of relatives terminated for highlighting malpractices of Gas Agency; Mental & Physical harassment
To
1. The Proprietor,
Phagwara Gas Service,
Industrial Area,
Phagwara-144401 (Pb)
2. Mr. Rajesh Kumar Sharma,
Indane Area Office,
Indian Oil Corporation (M.D.)
Plot No. 3A, Sector 19-A, Madya Marg,
Chandigarh
3. Mr. Jagdeep Rana,
Punjab State Office Indiane Chandigarh,
Indane Area Office, Indian Oil Corporation (M.D.)
Plot No. 3A, Secror 19 A, Madya Marg,
Chandigarh
4. Mr. Adesh Partap Singh Kairon,
Food & Civil Supplies & Consumer Affairs & Information Technology,
21/5,
Chandigarh,
5. Mr. Charanjit Singh Atwal, Phillaur,
Dy. Speaker, Lok Sabha,
484-A, Model Town Extn,
Ludhiana
6. Chaudhary Swarna Ram,
Texh. Edu, & Indl. Training, Social Security & Devl. Of Women & Children,
27 B/7 Chandigarh, Alternate Address: Dhyan Singh Colony, Satnampura, Phagwara-144401 (Pb)
7. Mr. Arunesh Shakir,
Chief Parliamentary Secretary,
Food & Supplies,
4/4,
Chandigarh.
8. Principal Secretary to Govt. of Punjab
Department of Food, Civil Supplies & Consumer Affairs.
Room No. 222/2
Mini Secretariat, Punjab
Sector 9 Chandigarh
Phone:[protected]O)
Resi. Address:
189/16
Chandigarh
0172 – 2548581
9. Director Food, Civil Supplies & Consumer Affairs, Punjab
Jeevandeep Building
Sector 17, Chandigarh
Phone: 2702012 (O) FAX:
2701967
Resi. Address:
189/16
Chandigarh
[protected]R)
[protected]R)
email:
[protected]@[protected]@punjabmail.gov.in
10. Managing Director,
Punjab State Civil Supplies Corporation,
Punsup Building,
Sector-34 A,
Chandigarh
Phone:[protected]O) Fax: 2603208
Your reference No: PGS/MC/SA 10052 dated 27/02/08
SUB:
1. LPG CONNECTIONS OF RELATIVES TERMINATED FOR FAULT OF HIGHLIGHLITING DISCREPENCIES & MALPRACTICES ADOPTED BY PHAGWARA GAS SERVICE, INDUSTRIAL AREA, PHAGWARA ON THE PLEA OF OCCUPYING MULTIPLE CONNECTIONS WHEREAS IT IS IN THEIR RECORD THAT THE CONNECTIONS ARE IN DIFFERENT NAMES & RUNNING FROM 20 YEARS.
2. MENTAL, PHYSICAL HARASSMENT TO SENIOR CITIZENS AGED 71 YEARS & 63 YEARS UNNECESSARILY FOR THE REASONS BEST KNOWN TO DISTRIBUTOR.
Respected Sirs,
LIQUEFIED PETROLEUM GAS (REGULATION OF SUPLY AND DISTRIBUTION) ORDER, 2000
"distributor" means a person, firm, association of persons, company, institution, organization or a co-operative society appointed by a Government Oil Company or parallel marketeer and engaged in the business of purchase, sale or storage for sale of liquefied petroleum gas in cylinders to consumers on the basis of an agreement with a Government Oil Company or parallel marketer and engaged in the business of purchase , sale or storage for sale of liquefied petroleum gas in cylinders to consumers on the basis of an agreement with the Government Oil Company or a parallel marketeer as the case may be;
Kindly refer to the above mentioned definition. And consider about the following points:
1. Connection No. PGS-03502 is connected to Joginder Pal Madhok S/o. Sh. Amar Nath Madhok, aged 71 years a Senior Citizen (Bachelor) living jointly with my nephew family Mr. Rajneesh Madhok.
2. Coneection No. PGS- 14369 is connected with Mr. Surinder Mohan Madhok, S/o Sh. Amar Nath Madhok, aged 63 years a Senior Citizen (Bachelor) living jointly with my neiphew family Mr. Rajneesh Madhok.
3. Connection No. H-03583 is connected with Mr. Rajneesh Madhok, S/o. Sh. Sat Parkash Madhok, aged 45 years and living jointly with uncles namely Joginder Pal & Surinder Mohan.
4. Under which capacity you considered it violation of possession of multiple LPG Connections and under which capacity you blocked the connections.
5. Restriction on unauthorized possession, supply and consumption of liquefied petroleum gas.-
(1)A person having a connection for liquefied petroleum gas under the public distribution system, shall not-
(a) possess more than one connection of liquefied petroleum gas granted under the public distribution system;
6. Sir, when I have not having in my possession not more than one connection then how the connections have been terminated as per your Ref: PGS/MC/SA 10052 dated 27/02/08.
8. Provided that the Central Government or the Chief Executive Officer of a Government Oil Company, may sanction more than one connection of liquefied petroleum gas under the public distribution system in favour of any person, keeping in view the difficulty and hardship experienced by such person in obtaining supplies of the LPG. Sir, though I have not availed this facility even. Under which capacity you terminated the connections of my relatives. Though you should show sympathy to the Senior Citizens but you are unnecessarily harassing me.
9. I have never used liquefied petroleum gas for any purpose other than for which the consumer is registered with the distributor of a Government Oil Company;
7. Restriction on possession, supply and consumption of liquefied petroleum gas;-
(1) Where a person has been granted a connection for liquefied petroleum gas under the public distribution system,
(a) possess more than one connection of liquefied petroleum gas granted under the public distribution system,
(b) possess or use liquefied petroleum gas filled in cylinders or in bulk unless he has received that supply from a Government Oil Company or a distributor authorized by a Government Oil Company;
(c) use liquefied petroleum gas for any purpose other than for cooking;
I HAVE NOT MADE ANY ONE OF THE ABOVE MENTIONED OFFENCE.
Power of entry, search and seizure:- Under which Capacity you terminated the connections of my relatives, whereas you are not an authority:
(a) An Officer of the Department of Food and Civil supplies of the Government, not below the rank of an Inspector authorised by such Government and notified by the Central Government or any officer authorised and notified by the Central Government or any Officer not below the rank of a sales Officer of a Government Oil Company authorised by the Government and notified by the Central Government may, with a view to ensuring compliance with the provisions of this order, with such assistance as may be required, for the purpose of satisfying himself that this order or any order made thereunder has been complied with:-
(i) stop and search any vessel or vehicle or any other conveyance which the Officer has reason to believe has been or is being or is about to be used in contravention of this Order & can block the connection or terminate the connection.
(ii) enter or search any place with such aid or assistance, as may be necessary; and
(iii) seize and remove with such aid or assistance, as may be necessary books registers and other records pertaining to liquefied petroleum gas business, filled and empty cylinders, cylinder valves and pressure regulators alongwith the vehicle, vessel or any other conveyance used for carrying such stock.
(iv) if he has reason to believe that any provision of this Order has been or is being or is about to be contravened and thereafter take or authorise the taking of all measures necessary for securing the production of the liquefied petroleum gas filled or empty cylinders, cylinder valves, pressure regulators, at the office of the Government Oil Company and the vehicle, vessel or other conveyance so seized before the Collector having jurisdiction under the provisions of the Essential Commodities Act, 1955 (10 of 1955), for their taking action against all concerned. Under the Essential Commodities Act, 1955 (10 of 1955), the competent authority is authoritsed to take action against the defaultor.
(b) The provisions of section 100 of the Code of Criminal Procedure, 1973 (2 of 1974) relating to search and seizure shall, so far as maybe, apply to searches and seizures under this order; Why you violated the act for not acting according to the rules and regulations framed by the Department.
Sir, Kindly specify under which capacity you got the evidence of the possession of multiple LPG Connenctions in violation of the quoted provisions.
And why you blocked all connections and why the consumer is called for termination of connections. Whether the connections in the name of my relatives could be terminated those are running from the last 20 years. What is the cause of termination of the connections. Kindly specify?
Sir, Punjab State Consumer Protection Council has been constituted to safeguard the rights of the consumers as enshrined in the Consumer Protection Act, 1986. Whether the affected Consumers should approach to the Distt. Consumer Disputes and redressal Forum for justice.
Thanking you,
Yours truly,
(Joginder Pal )
S/O Mr. Amar Nath,
Nehru Nagar, Street No. 2,
Phagwara
Through Rajneesh Madhok, Registered Member CORE (Consumer On-line Resource & Empowerment Centre), Supported by Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, (Govt. Of India) Managed by Consumer Coordination Council.
B-xxx/63, Nehru Nagar, Street No. 2, Railway Road, Phagwara-144401 (Pb)
Ph:[protected]O), 268210 (R),
Mobile:[protected]
Tele-fax:[protected]
E-mail: [protected]@vsnl.net
Aug 13, 2020
Complaint marked as Resolved ![Indian Oil Corporation [IOC] Logo](/thumb.php?bname=1&src=indian-oil-corporation.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "Indian Oil Corporation [IOC] Logo")
petroliem — diesel inserted instead of petrol in a wagon r car
diesel inserted instead of petrol in a wagnor car-IT IS AN IRRESPONSIBLE ACT OUR ENGINE COULD BE DAMAGED
YOU SHOULD LOOK AFTER IT & PROMISE US COMPANSATION IF ANY DAMAGE OCCURS
VENUE- BHARAT PETROLIUM AT "IGI AIRPORT"
National Service Station CP( Petrol) — Adulterated Petrol.
Hello Sir,A month back I purchased a petrol worh Rs400 from National Service station CP Outer Circle. After running my bike for nearly 3 Km ahead of petrol pump, My bike started ding missing, I thought it was a problem with bike, After a through check up with a mechanic I founbd that my bike was perfectly Ok but the problem was due to adultered petrol. I went to pump staff and they did not entertained me neither they gave my density of petrol.
My bike's engine got damaged due to petrol mixed with thinner like substance.
Please take this as a formal complaint against petrol pump and do a through investigation.
Thank you.
Kind regards
Tauseef Ahmed.
I went to the IBP petrol bunk located at the following address on 30 June 2009, Tuesday at 1045am:
IBP Auto Services,
Plot NO 11, 12 13, Mahesh Nagar,
Kapra, R.R. District, Hyderabad
Aman who said his name was Venkatreddy came to fill the tank but engaged me in some small talk. But experienced as I am in these matters, I focussed my attention on the meter reading which he did not zero to begin with. After he filled about 7.5 L, I asked him to stop. He protested and claimed he had zeroed it. I then brought the matter to the Manager's ( a man who was not in uniform and said his name was Narendra reddy) notice. He did not bother too much and mildly protested that I should keep an eye on the meter. I said I had been doing that and that was precisely why I brought it to his notice. He did not do anythinh and continued to mind his business. Then I threatened to take the matter to the higher management and then he apologised and added the extra 3L which was the initial reading when I had noticed it. If i did not protest, I wiuld have been the worse for Rs150/-.
I hope you will take up the matter and duly punish the people involved at the petrol station.
Yours sincerely,
PS Rao
I hope you will take up the matter and duly punish the people involved at the petrol Pump
thanks
[protected]
Sanjay
This is to bring to ur notice that of the incident that happened with me few days back @ Indian oil petrol pump Opp E square, Pune 2 days back.
Like they do it everytime, one staff tried to divert my attention, so that the one with the nozzle can start filling the petrol without zeroing the meter. So that guy asked whether I want to pay by card/ cash, receipt chahiye etc? But since I knew this trick of theirs (as had been cheated earlier) I said Card, without removing my eyes from the meter (they were disappointed since the trick failed) ..I asked him to fill rs 50 ka petrol and after that when I gave the card to swipe, that guys said the card machine is not working and he told me that he had told me this before. I argued that it was never told to me and he asked only if I want to pay by cash or card.
But here comes a over 120 kgs, 6 feet tall guy from far away shouting that even he heard him saying that card is not not working. He spoke (rather shouted) in the local language to show his dominance. To my dismay, I had only 30 rs in my wallet. A little scared by his size n the way he spoke, I said "Ok ill get the cash from a near by ATM". I parked my bike there and was about to go t the ATM when this fat guy again shouted and asked for my bike's key. I said why do you need the keys when I've parked my bike here. He started arguing and showed me gestures that he would hit me if I do not give the keys. But thankfully another guy came in between and asked him not to take the keys. He shouted on that guy and abused me in the local language. The story ended when I went to the ATM, got the money and paid them.
But does the story ends here?? Y doesn't Indian oil petrol pump managers keep Gundas with guns because this guy was no less than that.. May be it was my mistake that I did not have money in mu pocket, and may be I did not hear that the card machine was not working.. BUT IS IT THE WAY IOC TREAT ITS CUSTOMERS??
I would never ever go to an IOC petrol pump again in my life unless someone acts on this one. (I guess tht is all I can do.)
After this me and my friend went back again at the petrol station asking for their names and the manager's number and name but then they did not tell and after we noted down the liscense number that was on display they give back our fifty bucks.
This proves their guilt and therefore some actions should be taken seriously against it. This is not just my story but there are many who doesnot take notice of it or they are afraid to raise their voice against it.
but none of the IOC petrol pump is accepting the card. What is use of keeping card ? When we are going to outstation, we are not keeping more cash on hand since all cards ( both credit & debit ) available. Can IOC take action on this.? ( at Hosur near Jujuvadi Check post IOC Pump & after 1 km right side one more ICO pump ).
An incident happened with me on 12th March, 2010. I was on my way to Nizamuddin Railway Station and my car's Petrol level was very low and I went to Aman Fill Point, National Highway, Mayur Vihar Phase II an Indian Oil Petrol outlet, to fill the tank of my car. Many of my friends told me earlier also that Aman Fill Point cheats customers regularly by giving less petrol than they pay. Since I had no other option, I had to go to this petrol pump for the first time. It was around 0745 hrs. and no other vehicle was in the pump.
I gave Rs. 1000/- and asked them to fill the tank. I made sure that it is 0.00 on the machine. I fixed my eyes on the machine, as I was cautioned by many of my friends about this pump. When the meter showed around Rs.360/- one person came to clean up the car with a bucket and a mop in hand and told me to roll up the windows. As I started rolling up the windows and diverted my attention, the person filling the tank stopped the machine. When I looked up, Rs.1, 000/- was shown on the meter. I was surprised to see this, as 5 seconds ago, I have seen Rs.365/- on the meter and within a span of seconds, it shows Rs.1000/-.
I was not in a mood to argue or make a complaint, as I was getting late for reaching railway station. So I drove away in a suspicious mood. Normally, whenever I fill my tank Rs.1000/- the needle in the fuel meter reaches almost 85% full. (Wagon R has a fuel tank capacity of more than 30 litres- for Rs.1000/- we should get 21-odd litres of petrol). But this time the needle remained below the half way mark. I spoke this matter to my fellow passengers and my sister-in-Law, who was sitting in the back seat noticed that when I was busy rolling up windows of the car, the needle reached Rs.430/- and the attendant stopped filling and manually fed Rs.1000/- on the machine, which was shown after filling the tank. She was not aware much about these things and did not smell anything unusual about it. Hence she did not caution me at that time.
Two hours later, when I was passing through that way, I went to the petrol pump and met the supervisor and narrated him the entire story. He led me to the Manager of the pump and I again narrated the entire story to him too. I gave him my visiting card also. He told me to come to the petrol pump the next day and told his supervisor not to relieve the night duty attendants till I come to the petrol pump to identify the culprit. He was not at all apologetic and through his body language I was sure that this malpractice is being done with his knowledge only. He was not at all appeared to be sincere in his behavior. I told him I am not remembering
anybody's face to identify, he was laughing at me that I don't have any proof to support my allegation. I understand he was arranging an identification parade only for an eye-wash.
I went back to my office and I did not go for the identification parade. If he was sincere in stopping the malpractice, he would have definitely contacted me, as he was having my visiting card with him, where all my contact details are mentioned.
I understand that they are providing this extra service of cleaning the windows of customers is only to divert the attention and this is being done with the full knowledge of the management. When I spoke this matter to many of my friends, they also told me that many of them also experience same cheating from the very same petrol pump.
James Kurian
I entirely agree with your views about this particular pump. I had in the past couple of times filled-up petrol from this pump and got the least average (say around 12 kpl, against normal average of around 15 kpl). While filling petrol, always insist the attendant to leave the nozzle locked instead of holding it manually.
More importantly avoid filling petrol from those pumps which are situated on the highways (where normally movement of heavy vehicles (trucks) are high), since chances of adulteration and pilferages are common in these pumps.
Indian oil petrol pump,
L.B.Road,
Adyar,
Chennai.
one staff tried to divert my attention, so that the one with the nozzle can start filling the petrol without zeroing the meter. So that guy asked whether I want to pay by card/ cash?. Some times somebody marketing the water bottles.The person filling the tank stopped the machine and told me its done. But the bike fuel meter shows empty.The fuel tank also empty.
Please try to avoid this petrol pump.It happened with me two-three times.
I have faced similar cheating at least twice (which I know) at Indian oil petrol pump at Patpar Ganj Society Area in Name of "Kapur Auto Service", i believe they are cheating with each customer ranging Rs. 200-300. when i last visited them on 31.05.2010 at 20.50 hrs (Invoice no. 003055, batch num 000052 paid rs. 1600/- through ABN Amro credit card). they put the pump in tank and with in a movement they "300 rs ka ho gaya Machine band ho gai" when i saw reading the amount of 300 on meter but the liter reading was blank. after this they'll auto cut early so that you'll not realise that you are paying extra. after they said it is full i found meter is not showing full and i argued with them and compel them to put more petrol... you'll not believe approx 7 ltr was put after that. the same incidence happened at same petrol pump few month ago with me that time they stopped at rs.200/-.
i want some strong legal action should be taken against them as they are cheating each customer.
Vineet Jain
ca.[protected]@gmail.com
The salesman at the Petrol Pump follow this practice : Let say the man before you has filled up petrol worth 20 Rs . Then when you come to fill the petrol, he will ask you how much petrol you want . You would say 100 Rs. Then the guy who is collecting money will take the money from you and will try to divert your attention by asking you whether you want oil with petrol or whether you want speed or whether you have 100 Rs change etc.By that time the other guy will start filling the petrol without resetting the machine to zero.
I have caught them several times but most of the time Manager is not available in the bunk. I went many times to meet and speak to the manager but I couldn’t.
This petrol pump wala has 2-3 gunds and they will come shouting at you if you object for anything.
Shri S. P. Singh,
Advocate High Court,
Flat No.204/B, Ram Isha Bldg., Indralok Phase-I,
Bhayander (E), Thane.
Mob. No.[protected]
15/02/2011
To,
Indian Oil Bhavan,
G-9, Ali Yavar Jung Marg,
Bandra (East), Mumbai
Tel:[protected]
Ref: Complaint regarding adulteration of Diesel with Kerosen by your Petrol Pump situated at Opp Saibaba Nagar, Mira Bhayandar Road, Mira Road, Thane - 401107.
Dear Sir,
This is to draw your kind attention that have newly purchased a Maruti Ritz Diesel Car bearing registration No. MH-02-BT-2256 from M/s. Spectra Motors Limited.
I have my office at Bhayander (E), and usually fill diesel in my car at your petrol pump in reference above. The service of my car was due in the last week when it was send to the same motor agent who after checking the car found that the diesel is adulterated with kerosen and due to that the engine of my car has suffered damages. I have got the things rectified but the motor agent strictly warned against filling the car at the same place.
I therefore seek your explanation as to the adulteration being carried out by your agent and also the damages which my car suffered in the process. If I do not receive any satisfactory reply I have no alternative but to take further steps.
Yours truly,
(S. P. Singh)
My name is Shruti D'cunha and i work at Andheri Mumber i own a Ford Figo. There is a huge petrol racket going at BON BON - SAKI NAKA INDIAN OIL PETROL PUMP. On Friday 4th March at around 9:00 pm I filled petrol worth RS 500 at BON BON petrol pump. To my horroe when I started the car not even a single drop of petrol was filled though they showed me the zero reading etc. They have some counter at the click of their hand by which they manipulate the petrol filled. My ford Figo shows a ' distance to empty' and gives an alarm at 80 KM ditance. Inspite of filling around 8 ;litres petrol the petrol lamp was still showing red. Plus when I tried speaking to them they were very rude including the supervisor at the petrol pump. My bill number is 30761 dated 4/3/11.Then they gave me the owner number MR sachdev [protected] who knowes if this is right. He told me too come and speak at the petrol pump to sort this out but I am sure he was not the owner sounded more like a watchman.
the attendants are rude and ill trained..
this petrol pump has a horrid reputation among the local residents and should be investigated by the company/authorities for doctored meter and poor quality of petrol
the staff also needs to be retrained or replaced
Avoid this pump like the plague..