Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
I am a LPG Indane Gas customer with kitchen aid Gas agency, new chandrawal, delhi and my consumer number is 25554. I have booked for a refile on 6th april 2008 over phone. They replied that they will Distribute with in two days. But after 1 weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 14th april 08.they informed me that your number is not registered till today. And it is registered by now only it will be distribute after a week. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all kitchen aid gas agency consumers. Please take necessary action.

My name is Jitender Jain. I am a customer of Indane. The distributor of Indane M/s Shaheed Subhash Gas service are making us pay for water instead of gas in gas cylinders. When we receive the gas cylinder we came to know that it is filled with water instead of gas and when we contacted them for the above reason they misbehaved with us and did not co-operated with us in the above matter. There staff members dont communicate in a well behaved manner.they talk rubbish for what so ever the query is.

So this is a humble request to the authorities to take a strict action against them. and show us a sign of relief.

Thank you.

Jitender Jain
Cons No./Gas No. - SL 38813
1/10957 Subhash Park,
Naveen Shahdara, Delhi-110032
Ph. No. 22823254

Shaheed Subhash Gas Service
opp. Police station, G.T. Road, Shahdara, Delhi -110032
Ph. no. 22321490, 22324690, 64565764

today at around 4:10 in the afternoon i went to fill my tank on COCO badshahnagar lucknow petrol pump on 14/04/08 i asked to fill petrol of rs 100 which is 1.94 ltrs but the salesman in between stopeed the machine when it was only 70 when i asked what they are doing they started quarrelling with me and started fight with me i have to surrender because i was alone but still i manage to get the reciept .The recipt number is 23466 dated 14/04/08.Pls do the needful so that no other consumer should face the same problem.

i book my cylinder before 15 day.dialy guruprsad agency says that they will delivel today.they are saying this from last 15 days .but still not deliver cylinder.now thay are not picking up tha phone from last 2 days .what i need to do now

I have submitted a Termination voucher issued by Ms.Singh Indane, Bistupur, Jamshedpur for transfer of Indane Gas connection at Maabudhi Indane Gas agency at Angul, (Orissa ) on 25/02/2008.When contacted on 18/03/2008, I was told by Maa Budhi Gas angul that the confirmation from Singh Indane, JAsmhedpur has not yet been received.Therefore I have not been provided gas connection at Angul, though it is more than 20 days since I have submited the TV.

Sir,

I am from ahmedabad, i live with my family and i got a job offer at banglore. for to shift ahmedabad to banglore i require to transfer my gas connection.

my father has a gas connection of Indine Gas and he is ready to tranfer the connection. for that i contect to banglore indane gas distributor and company.

The indane authority told to me that indane is not servising at chandrapura Village...

I am an existing Indane customer and working in Indian Coast Guard( Ministry of Defence). I hve been transferred from vishakhapatnam to Pondicherry and I have surrendered my gas connection with regulator to Godavari Gas agency based at Vishakhapatnam on 01 Apr 2008. I came Pondicherry with family on 02 Apr 2008 and joined duty.My residence comes under 'Rajiv Gandhi Gas Agency at Arriyamkuppam area . Till todate I have not been supplied any connection .Staff is not aware what exacly is to be done.I have spoken to Propriter, he took my phone but useless. Where shall I go without gas. Is it the way you deal with your customer. I am sorry to inform that whwnever I went to 'Rajiv Gandhi Gas Agency, Propriter is always missing.

Dear Sir/Madam,
I am Rupesh Kumar this side. presently, working in BioVeda Action Research Pvt. Ltd., Paonta Sahib (H.P.)
I want a LPG connection from M/s Pradeep Gas Service (IOC LPG Distributer).
but they are telling, the new connection will be issue after three or four months.
You are requested to please do the needful, so I can take new LPG connection from Indane Gas, Paonta Sahib (H.P.)
looking for a reply from your side.

thanks,
with regards,
Rupesh Kumar,
[protected]

Phone continuosly Busy, No Response

ONE OF THE DISTRIBUTOR OF INDANE GAS AT B.T.M. Layout- Bangalore, (Indane Gas - J.N. Enterprises
B.T.M. Layout). PHONE IS CONTINUOUSLY BUSY, IF RINGING ALSO NO RESPONSE IS GIVEN. AFTER BOOKING DELEVERY IS VERY IRREGULAR EVEN AFTER ONE WEEK IF PERSONALLY GO AND COMPLAIN NO RESPONSE IS GIVING.

THE PHONE OF THE COMPANY BE CONTINOUSLY BUSY DURING THE NORMAL BUSINESS HOURS AND NOBODY GAVE RESPONCE...
PH NO. [protected], [protected].

My Name Is Ram Kishor Soni S/o Lt. Mr. Munna Lal Soni. I am A Customer Of M/S Swaroop Gas Agency Part Of Indane Gas Company My Customer ID Is 8668. I want To Say This That The Swaroop Gas Agency Not Providing Any Type Of Customer Services. That Customer Is Not Satisfy With Them. Because They Apply Daily A New Rule To the Customer Which Is Senceless. They Also Not Providing any Type Of Home Delivery Services Although In The Gas Dairy it is Mentioned That They will Provide The Home Delivery. I Am also Paying the Home Delivery Charges But They Not Providing The Service. So Due To these All Problems Me And My Family are Facing a Lot Of Problem. So Tell Me Your Answer About this Metter On Urgent Basis Otherwise I'm Bounded For Further Action And I Can Also Knock The Gate Of Customer Forum.


Name - Ram Kishor soni
Customer ID- 8668
Address- Shanti Nagar Colony
Gali No. 3, Chhatarpur(M.P.)
Mob. No. [protected]

As per our subject, My self is "Kaushal Kumar Singh" Res. Add - C-486, Nirman Nagar, Ajmer Road, Jaipur - 302019, was applied for new LPG Single Cyllender connection in "Indane Gas Agency", Kaveri Path, Mansarovar.

I was applied on the dated 4/1/2008 and our WL No. is - 2098. After FI dtd. 3/4/2008 he is not giving my connection. He is demanding extra money for this connection Rs. 3600.00 for single cyllender. Otherwise he have not available. In Black he have available.

FI Person Name is .. ANKIT. Cont. No.- [protected]

Thanking you, and hope better response from you,

With warm regards,


K.K. Singh
[protected]

C-486, Nirman Nagar, Jaipur - 302019

I had a Indane Gas Connection - SV No: 35430 from Gurudatta Gas Service, LB Nagar, Hyderabad, which I bought at a total amount of Rs. 4000/- being cost of 1 each of Cylinder, Regulator and a Gilma make Gas Stove (which the Dealer has forced me to take) on 11.12.2006.

On 24.02.2007, I had applied for a Double Cylinder with the Dealer (No. 603154), which more than a year now and whenever I contacted the Dealer, there was no reply from his employees and the owner of the Firm (Gurudatta Gas Agency) is not to be seen in the office. The staff at the Agency, say that they got clearance upto January'07 and the Indane Authorities are clearing about 15 to 20 Cylinders per month, if it is a fact, I must have got my Double Cylinder by now. The Gas Agency staff gives me a number of answers whenever I contacted them, but they fail to give a correct answer, as to when I am going to get my Double Cylinder connection. They say one Mr. Karunakar Reddy, the Manager with Mobile - [protected] is a very helpful person and would immediately resolve the issue. But I never got him on phone and whenever I go to the Agency office to meet in person and resolve the issue, neither he nor the owner of the Agency were available. Is there any possibility to get information from the Gas Authorities to get correct information on my connection by

I request the Indane Gas Authorities to have my complaint registered on Right to Information Act and look into the issue and solve my problem.

Booked gas on 29th Feb, 2008 with waiting no 90. Gas has not been delivered till 20th March. Wheras, gas has been delivered to other consumer, who booked on 1st March, 2008 with waiting list 105.

I am gas consumer with Arun Gas Agency, Vaniyambadi - vellore Dist. Customer No. AG6582. We were not consuming gas as
we were away for six months. When we tried to book a cylinder
three months ago, the foresaid distributor asked me to submit
a request letter for resumption of service and said that i can book cylinder after 20 days from the date of request. I did so but even
after three month the distributor has not given me a cylinder,
when asked they say that they hv sent our letter chennai and
awaiting reply.

Ashokbhai P. Sabhagchandani,
E-mail:[protected]@yahoo.com & [protected]@gmail.com
Customer No.7156
Dealer Name: Uday Gas Agency, P.O.Krishnagar, Saijpur, Ahmedabad.
J-6, Shyamal Apartment,
A Ward, Kubernagar,
Ahmedabad-382340.
Date:-8th April, 2008.

Subject:- Not receiving Gas Refill in time.

Respected Sir(s),

I have Indane Company Gas Connection. My service No. is 7156, at Uday Gas Agency, P.O.Krishnagar, Saijpur, Ahmedabad, Gujarat State.
I am not receiving Gas cylinder in time. Last Calendar year I have received only 10 refill Cylinders. This year on 26th February, 2008 I have booked the refill, after 15 days i.e. 13th March, 2008 I have received Gas Cylinder. On 1st April, 2008 I have booked refill, Udya Gas Agency, refused to book refill, they are telling that from the date of deliver of last Gas Cylinder, from that date count 21 days means 13th March 2008 + 21 days. On 5th April, 2008 I go to the company and booked the refill on 5th April, 2008. Gas Agency's authority persons are telling that I will get Gas Cylinder after 20th April, 2008. Because from 26th Feb., 2008 I have got Gas Cylinder on 13th March, 2008 means after booking the refill Uday Gas Agency takes 15 days to deliver the Gas Cylinder. From the deliver of gas cylinder Uday Gas Agency takes minimum 21 days for next booking the refill. After booking of refill, Company again takes 15 days for the delivery of Gas Refill. Total days become 15+21+15=51 days. Means every customer is getting refill after 50 days so it is not good administration for Domestic Gas Connection. Pl. helps us and guide us how we will get gas cylinder within 25-35 days.
Thanking you,
Your faithfully,
Sd/-
Ashok P. Sabhagchandani,
Cell No.[protected].

Jai Jawan Gas service that deals with Indane Gas cylinders is absolutely inept in service. They have a lot of registered customers but never respond to requests for gas cylinders. They are pathetic. This is an experience shared by all people that have subscribed to them in Dwarka. Unless Indane takes some solid steps they are going to lose out a lot of consumers.

Somebody needs to take some action against such careless officials.

Details of the Gas Agency
[protected][protected]
Jai Jawan Gas Service
D493, Palam Extension, Sector-7
Dwarka, Delhi - 75
India

I'm a LPG consumer (Customer no is 10901).with M/S Kurukshetra Gas agency, Kurukshetra( Haryana). Whenever I use to telephone to book a cylinder the person usually do not pick up the phone. Only repeated calls make it accessible. Then there is reply your turn is tomorrow. Phone again and come in person to book it. The person try to use the language so that the customer may not try again. Not only this they say if not satisfied then complain against us. The language is not rough but also rude one. I donot understand what to do.

I am a public Sector Employee. I wanted a new domestic gas connection from Rama Gas Agency, sector-21 C, Faridabad, Haryana. I completed all the documentry obligation and found an eligible candidate for getting the connection. But, the agency is forcing me to take gas-stove from them for Rs. 1395/-. As such, it is related to safety and therefore, I am not interested to take the stove from them because of its poor quality and also very high rates. I also own a gas stove and there is no reason to buy it.
Agency had already made my documents but not handingover the accesories. Please help me as soonest possible as it is basic requirement for living.

I am a customer of M/s Sangrur Gas Service, Sangrur, Punjab. I have received only one cylinder at delivery time. 3 months ago when I requested to give the one more cylinder. My Gas connection no. S -18747 and i Have booked for IInd cylinder on dt. 15.01.2008. they answered to wait becasuse the at that time the gas was short and since last 3 months they have only one answer, shortage of gas.

my service No. 1686 having service from DISTRIBUTOR - VARSHA GAS SERVICE, NEAR; bhoipura, hatkeshwar, ahmedabad - 380 026. They do not book for refill before 21 days from the date of last del. of refilled cyl.

it is unaware that who is giving report to media i.e. 1 1/2 months ago, there was one advt. in daily news paper - guj. samachar / divya baskar that there is no demand for lpg refill, any customer can book any day but del. will take place after 21 days from the date of last del. BUT IN MY CASE 21 DAYS FROM THE DATE OF BOOKING I.E. ON 14.03.2008 + 14 DAYS FOR DEL.
OF REFILLED CYL. TAKEN PLACE I.E. DELIVERED ON 29.03.2008 SATURDAY. PREVOUS DEL. GIVEN TO ME ON 22.02.2008.

on 14.03.2008 in divya baskar there was a advt. that customer can book only after 21 days from the dt. of last del. It is really surprising to note that who is giving such report to news paper whether it is from IOC / Distributors / media reporter themselves anyhow, affected people are innocent customers who are exploited highly.

it is also surprising that some of Ahmedabad area is covered by cng pipe line connections of Adani group by which lot of refill cyl. cancellation might have taken place, if so, whatsoever new connections of lpg cyl. is taken, there should not be a chance for shortage.

ioc concerned authority says that there is production shortage in lpg refilling. ONLY GOD KNOWS REALITY.

I HOPE THIS WILL GO FOR CONCERNED AUTHORITY'S ATTENTION OF IOC -LPG DOMESTIC SEC. AND CONCERNED PETROLEUM MINISTRY - HON'BLE MINISTER RAMNAIK for doing needful for lacs of customers to get rid off from existing agony day to day routine life because Parliament Election is very nearer and I am certainly confident that this much of hardship did not take place during Atalji's period.

S. VAITHIANATHAN
23/265, VRUNDAVAN APT.,
NR. HATKESHWAR CIRCLE,
AHMEDABAD 380 026.
CELL:[protected]