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[Resolved]  Indane, Kalpana Gas Agency, Kukatpally, Hyderabad — Poor Service & false assurance from INDANE dealer

Kalpana Gas Agency, Kukattpally, Hyderabad, one of the INDANE gas dealer is trying to malign reputation of IOC.
We shifted locally from Habsiguda to malaysian Township and transfered our gas connection (consumer no. 75609) from JayKay service to Kalpana Gas Agency on 7th July 2008. At the time of completing the formalities on 7th july we were told that the gas will be supplied within a weeks time. so we didnot go for refilling from old agency before shifting. Its 24th july today & so far there's no supply .
we have a new born baby at our home and some relatives too.AND we are out of gas for last 5 days now.
OUR CONCERN : (1) We booked the gas on 7th but they show in there records that its booked on 11th. (2) No booking/ waiting number was given.(3) If there's a supply problem why we are kept in the dark. atleast we could have made an alternate arrangement. (4) whenever we try to contact them they say by evening the supply will be made.(5) they gave us a number of one Mr. Ramesh to contact for supply of gas ([protected]), this no. is out of service.(6) They have stopped picking our phone.(7) they say gas will be delivered in evening but by 5pm they shut down their office. (8) Twice we have visited them taking leave from my office but its the same old assurance.
BECAUSE of them not telling us the truth, keeping us in the dark, not responding properly, carelessness we re suffering a lot.
PLEASE SUGGEST Why we should not go to consumer forum? Why we should not end our relation with IOC and shift to someother company?
IOC must take necessary action against the highly irresponsible attitude of their dealer.
I have all the hotel & food bills for breakfast to dinner to support this. My wife went thru the ceaserian operation for delivery on 10th and is now living on hotel food.

Thanks & Regards,
Ajay
Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 CommentsShareTweet

Comments

Hi sir

I have airtel postpaid mobile, my mobile no : [protected], last two weeks back without intimation they disconnected imcoming and outgoing due to delay payment, the balance amount is 18000/Rs, unbill amount is 700/RS. i payed bill amount last one week back ( on[protected] at the moosapet airtel centre, that time people told no need to pay that unbill amount 700. this amount having due date is[protected]. so that i am not payed that unbill amount. but i have cleared all the bills on[protected], when i am clearing the bill, the moosapet hyderabad airtel centre people told you will get incoming and outgoind with in 4 hours on[protected]. i called so many time customer care people from[protected] as of now i didn't get my incomming and outgoing. as of now i called to customer care people 20 time they requested logs all executives told like you will get your conntection within one hour, due technical issue we are unable to provide the connection, they are telling daily like today definately you will get the connection and also they are telling your side no problem my side only have the problem.

what i want to do this situation. i payed my bill regulary, some time it's delayed but they adding fine for that delay payment.

please take action on airtel telecom, hyderabad,
if my concern looks fine pleae take the action

Thanks
looking for you help
bhaskar thangellapalli
my mobile no :[protected] ( not working properly )
alternative no : [protected]
I completely agree to this customers complaints. I too faced lot of issues with this particulat agency in hyderabad. The people there treat you very badly, make you run around for every small thing. Customer service is pathetic the officials are very rude.
I have only single cylinder at home, they refused to give second connection. Every time I go they say come after 2 months, I had went there 3-4 times for the same purpose.
With family including baby it is very difficult during times when the gas gets exhausted. They take minimum 2 weeks for delivery. Sometimes they let you go and collect from godown that too after repeated requests and begging.
I have seen them following dual standards, with some customers the lady promises to give the gas next day with some she says 10 days.
They were not ready to give the Indane sales officers (customer care) number when I asked. They have left the space empty on the notice board describing about the indane cutomer care contacts.
I have seen lot of people even without receipts collecting gas cylinder from the godown. That shows these people are selling the cylinders in black market and commercial purposes.

The concerned authorities should take strict action against kalpana Gas agency, Kukatpally, Hyderabad. Please conduct a vigilance inquiry into the dealings of this particular agency.

Unsatisfied customer

Rahul [protected]
Kukatpally
Hyderabad
Dear Sir/Madam,

Please note we have booked GAS for supply on dated 26.08.2010 booking number 13470. Our Gas connection customer number is 81994.

Now as on today its been 21 days & gas cylinder is still not supplied. This is very poor delivery & supply service & we are suffering for this reason.

Regards
Joginder Singh
[protected]
Even I booked my Gas on 23-Aug-2010 and my Cust No 79081. They didn't respond properly.When ever I callto them they are saying that today the person will deliver but after 27 days also they didn't deliver my Gas cylinder. I don't know how can I lodge a complaint on them...

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    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
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    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003