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[Resolved]  India Infoline Limited — Poor customer service

I have a trading account with india infoline. On requisition of PAN copy, i had send a copy of the same to their one of the branch offices located at T.Nagar Chennai. They simply missed that and deactivated my account for more than a year.

As i wanted to continue the trading, I had sent my PAN copy addressed to [protected]@5Pmail.com as requested by Priya, their customer service dept. to activate my account. I had sent my PAN copy by May 7, 2008. Still i am waiting to get any response. They don't even acknowledge my subsequent mails.

Also i tried by sending a mail to [protected]@indiainfoline.com to escalate the issue. I took the mail-id from their http://5paisa.com/ web site. But the mail is bounced back immediately by saying like non-existent mail id.

I wonder how they think about their customers ?

regards
kumar
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  12 CommentsShareTweet

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I have a trading account with India Infoline. I had open my account on request that the branch should be near to my home adress for further transaction. But later, I came to now that my account will be operate from Burdwan (West Bengal). In this circumstances now, I am now keen to close my account but due to unavalability of account closing form, awaiting from last one month. It is impossible for me to attent or visit to your branch (Burdwan), as it is far away from my working spot. So, herewith requesting your kindself to extend co-operation from your end while closing my account and at same time returning my deposited amount to me. Awaitng for your next mail
Gentlemen,

I have a trading account with India infoline. At the initial state, opened my account, while getting assurance from agent/staff of your organisation that the operating branch should be near to my residence. But later, I came to know through telecon that my account has been operating from Burdwan (W.B), although I a habbitant of Howrah District.
In this circumstances, I lost my interest to pursue transaction thru your organisation and request to close my account and return my deposited money. But, here also facing problem that the closing form is not available at your above said branch from last one month. And, for me it is quiet difficult to move to your above mentioned branch to close my account, due to such type of misinterpretation done my your office staff with me. In this consequence I hope that your organisation will extend your co-operation to short out my above stated problem
Attention to all INDIAINFOLINE CUSTOMER'

Please read my real experience in Indiainfoline

I had read my monthly statement just overview pto last month. This month unfortunately readed indepth.

I have shoced with report because the guys who are working in IIL, T.nagar chennai misused my trading a/c. They played intraday and met loss on that day and left with out any notifiction to me. Then i found this misused and enquired the person alloted for me. He replied very casually it happens by mistakenly and asked apology. Past one month i asked money from taht gusy andhe gave by installment.

Please any one tell customer care email id for me.

Please everyone check their a/c every week. Dont believe the guys who are all working in IIL around the country.
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Guys,

Beware of Indiainfoline. The employees will be back of you untill you take a Demat Account with them, that's it. Later on there will no help from them. If you ask them for suggestion of which one to buy and when to sell, the employees simply escapes from us just by saying, please hold the shares as the market is not good or I will call in 15 minutes after analysing the market.

Nothing there will no help and we need to regret for taking the account. If you call so many times and ask them for which one to buy, they will tell one useless company's stock as good and you will earn lot of money, end of the day you will loss complete money.

One useless and no knowledge employee of IIL, suggested me to buy DCB and GMRInfra and told me that they are make waves in the market. I don't know whether they made waves, but my investments gone for a ride and wind. I asked is Spicejet is good to buy and he said, oohhhh great stock, you can buy, future is very good fot it.

Today if I see my investments are 65% less than what I invested and there is no demo or training of how to use the online trading system so that I can sell all of them and sleep.

Guys, beware of IIL.
Dear Sir/Madam,
I am Raj Kishore I have an a/c with you my clinte id is AS000125
I am intrusted in franchisee in stock trading. I have an company which was conected to ICICI Bank as a
DSA in personal loan product, so please tell me what's your prosseger for franchisee.
My contact number is [protected]
india infoline markettigs thinking is there r all india infoline MDs. am in coimbatore. am very shame to india infoline customer.because marketting staffs mentally torchered me. head of the infoline officers are sleeping. this is not a first time.
dear sir/madam
i am rajesh gunjal
i filup a new account open form and diposit in indore branch for two month ago.but account is not open, pls cheqe my account statues
my pancord no. is :- AMOPG4586F
I HAVE SUBMITTED MY SIGNATURE VARIFICATION CERTIFICATE FOR CHANGING BRANCH FROM VIZAG TO KOCHI ON 20 APR 2009. TILL NOW THERE IS NO RESPONCE. THIS IS VERY CRUCIAL THAT ONE WHO WANT TO EAN SOME MONEY FROM TODAYS SCENARIO, IT WILL BE VERY DIFFICULT. VERY POOR RESPONCE I GOT FROM IIL
Dear Sir

M surender from jind. we have a group of 3 people & have an acc. in ur jind branch. bt we not satisfy from ur employe's servic specialy priyanka.some ur clients have taken a pay out n others thinking to do this. ur employe priyanka, her behaviour is very rude.she has no manners to talk.she is not working properly n whole day she always talks on mobile. last time she shouted on one employe very loudly n says "no one can do anything against me, kuch bhi krlo kahi bhi mail krdo", very confidently.I request to u to take a strict action against her, will suggest to exit. Plz don't highlight my identity on this matter its request.when employe says for work then mostly she says i have no time or its not my duty.
I have an account(manna26)with indiainfoline.I am asking for ledger &P/L A/C for several time but there is no body to help me.I am fully disatisfied about service and also let me know about close the account & demat also.
I too have a DMAT account. They are not promptly acting on any request. Even to close my account they are dragging for more than 12 months and still I am fighting to get it close. If I call their Branch person in Ayanavaram Baskar is not at all picking up my call.

Nirmal Kennedy
Yes, You are right.

I am calling their Ayanavaram Branch person Baskar to close my DMAT account because they have wasted my 50000 rupees.

Nirmal Kennedy

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    India Infoline Finance [IIFL]
    Customer Care Service
    Customer satisfaction rating
    77%
    Complaints
    1004
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    Resolved
    738
    India Infoline Finance [IIFL] Address
    IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013
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