India Post — INORDINATE DELAY

Address:Chennai, Tamil Nadu

INORDINATE DELAY IN T.NAGAR-HPO

1. T.NAGAR HPO CHENNAI T.N. INDIA-60017.
2. BANKING OPERATION COUNTERS TAKE APPROX. 2.30 HR FOR PROCESSING A SINGLE TOKEN.
3. MANY ELDER PEOPLE SEEN SUFFERING BY MISSING THEIR LUNCH ON ACCOUNT OF THIS DELAY.
4. OUT OF 7 BANKING OPERATION COUNTERS ONLY ONE OR TWO FUNCTIONS DAILY AND THAT TOO IN SNAILS' PACE MAKING EXPERIENCE IN T.NAGAR HPO MISERABLE.
5. SPOKE TO SR. P.O IN THIS REGARD ON 26/10/12 CONTINUED BY DY. P.O OF T.NAGAR HPO.
6. THE LADY INFORMED "NO SUFFICIENT UPS CAPACITY" AND "LESS STAFF ALLOTMENT" IS THE REASON FOR THIS INEVITABLE DELAY. SHE ACCEPTED 3 OUT OF 7 COUNTERS ARE STAFFED WHERE ONE IS FOR KVP, ANOTHER FOR SR. CITIZEN AND ONLY one FOR GENERAL-I.E. TOKENS
7. COUNTER 9 IS EMPTY AND STAFF PAID "WITH NO WORK" ELDER PERSONS CAN BE PUT TO THAT COUNTER EVEN IF THEY HAVE ORDINARY MIS, SB, NSS A/Cs ON COMPASSIONATE GROUNDS. THEY MOURN FOR HAVING A/Cs IN T.NAGAR HPO.
8. ON AVERAGE 350 TOKENS ARE DOLED AND NO ENOUGH COUNTERS WITH NORMAL SPEED IS THE ROOT CAUSE FOR ALL THESE TROUBLES.
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Complaint comments 

Comments

1. Below given is the letter of acceptance of fault on your side as alleged by me.
2. As per your version the inquiry has been completed and fault being fixed clearly fixed on you, causing me interest loss for 5 days.
3. Please make arrangements for compensation and cost. Else you loose reputation and become a precedence for bad actions. Tomorrow every cheaters will show their finger at you saying when Postal dept. is by itself cheating it's investors why not them.
4. On 31/10/12 HPO India-600017 abruptly closed shutters at 2.00PM without any prior or proper announcement, put people to great trouble. Since being month end all seen sad at being shooed off by staff making them come again the next day to make R.D. and other payments with FINE.
5. Permanent NOVICES put on counter duty straight from school still have the mentality to "go home by the bell" are seen busy packing to go home at the slightest disturbance of weather. They fail to understand that they are employed in a public serving institution like railways and should not desire to run home at the earliest as done when in school. The same weather which they speak off, is applicable even for us people also. When we have come all the way to honor our commitment and to make payments the same commitment is expected from you [postal] also. Note: for T.D. one entry per page is seen done good without fault in PRINTER.
6. No G.O. is seen for this unlawful closing action of HPO and thus late payment fine for all dues to every people as on 31/10/12 should be WAIVED.
1. T-Nagar HPO Chennai T.N. India-600017 - dt.11/11/12 - Time 1 Pm, ended at 2 Pm - Token:103 - counter:6 (staff) - A.P.M.:Leelavathy - Sr.P.M.:S.Samuael.

2. TERM DEPOSIT AMT: Rs.50, 000/-

3. When approached your office as said above for receiving the repayment of above said TD. on maturity by cheque was denied reasoning that I did not produce enough proof in-spite of voter-card, driving license and land-line bill.
4. In the poster pasted in T-Nagar HPO, under the list of proofs required for transactions I offered copies of listed proofs such as driving license, voter's id and BSNL land-line bill. But all those were rejected and the staffs mentioned above INSISTED to produce all others like aadhar-card etc

5. Further in recent times after News of I-D card scandal where if given for I-D proofs were collected and misused for defrauding I-T refunds and TDS remittances the public including me have become aware to use Proofs not for all occasions and general verification purposes and to use only in case of absolute necessity.

6. Mandatory of proofs was not mentioned by anyone including your STAFF at the time of opening the account and is not seen pressed for in all post offices through India to the best of my knowledge. Erratic enforcement will only lead to ANARCHY and distress among investing public (including myself) who invest their hard earned savings in the Gov. organization for lower interest with the sole intention of SAFETY. Even in cases were it is religiously implemented it should be only PROSPECTIVE and NOT RETROSPECTIVE as per the general principles of Justice.

7. This suddenly pasted poster also is not found to contain G.O./GSR Number and the APPROVAL of TOP Authority except (unnamed) Sr.Postmaster. Such posters only make us think that these type of rules are not passed by UNION OF INDIA and is an act done under DISCRETIONARY powers of the concerned post-offices.

8. Such acts of denial of repayment of maturity amt(Rs.50000) on FRIVOLOUS grounds makes me doubt your intentions APPREHENSIVE of CHEATING my amount by defrauding. Loosing interest for each day of delay and so you are kindly requested to intervene immediately and ISSUE APPROPRIATE clarification to me and to your staff at T-Nagar HPO India -600017. to ensure that I receive my money with no further delay.

9. I perceive and construe this act by your staff at T-Nagar HPO-600017 as an act of VENGEANCE on me as I have raised complaints on their inefficiency in the past and use this trivial issue to satisfy their revenge.

10. Thus DENIAL of REPAYMENT of my invested principle amount on any account after producing sufficient Bona-fide I-D and Address proofs which are beyond reasonable doubts and non-acceptance of New Deposits TANTAMOUNT to OFFENSE as per both CIVIL and CRIMINAL Law and attracts appropriate PENALTIES.

11. To the best of my knowledge in Any-where such as in opening Application form, passbook, closing forms, websites such as "indiapost.gov.in" and "nsiindia.gov.in" and any such authenticated rule manuals containing terms and conditions pertaining to investments in all schemes under post office COVENANTED by you, are NOT seen mention of list of proofs and it's details and other prerequisites. These are found created by concerned P.O.s to their whims and fancies and thus lacking UNIFORMITY in enforcement. Further such demands made by sudden and abrupt fancies of P.O.s and Sr.officers will only put investors like me in fix and will only increase our fear of what further demands will be made in future so as to make my money not reach me and swindle.

12. You are hereby requested to Bring out a GSR or GO or Amendment or notification listing these prerequisite conditions for postal-investments so as to enable us to make suitable arrangements.

13. I SEE SELECTIVE FAVORITISM AND HARASSMENT IN T-NAGAR HPO-600017. WHILE SOME PEOPLE INCLUDING AGENTS OF ACQUITTANCE(WITH STAFF) ARE DISPOSED OFF EASILY WITHOUT SERIOUS SCRUTINY IN-SPITE OF HIGH AMOUNT TRANSACTIONS AND BULK BOOKS TRANSACTION; WHILE PEOPLE LIKE ME ARE SERIOUSLY NOTED AND REPRIMANDED FOR THE SLIGHTEST misdemeanor and now has gone to the extreme extent of REFUSAL OF REPAYMENT. And no PROOFS AND EXPLANATIONS SEEM TO SATISFY THEM.
Many ARE not seen ASKED FOR ANY SORTS OF PROOFS AS DONE FOR ME which is nothing but an act of vindictiveness ON ME.

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