India Today Book Club — Tupperware and Gift pack not received

Response <[protected]@indiatodaybookclub.com>
12 November 2008 13:55 ZE5B
Subject:Gift Claim and Holiday Voucher Claim

Dear Member,

We apologize for the inconvenience caused to you

In this regard we would like to inform you that your order of shoes is under process and your gift is also under process. We have forwarded your complaint to our concern department. We request you to kindly wait for some more time and you will receive the same as soon as possible.

Once again we sincerely apologize for the inconvenience.

Assure you our best possible services always.

For any further query and assistance please feel free to get back to us or call our customer care at[protected].

Warm Regards
Rohit Kumar
India Today Book Club


-----Original Message-----
Sent: Monday, November 10, 2008 1:31 PM
To: response (ITBC)
Cc: Feedback; [protected]@indiatodaybookclub.com
Subject: Fw: Gift Claim and Holiday Voucher Claim
Importance: High


Dear Sir,

There is not even a courtesy call or response from ur side for the last query mail sent on 6.11.2008.Is this how u respond to customer queries.A very disgusting feature from ur side .

Email id :[protected]@gmail.com

I shall never ever try to bank with U in future.

Regards
==============================
S Sridhar
Mob:+[protected]
==============================









Dear Sir,

I prefer to have a good and cordial relation with your club provided the services are good.But to my dismay I am not quite satisfied with you.During last month I have purchased a books buddy for which I am supp osed to get a "Tupperware".In your earlier communication trailed below it has been
mentioned as "you received the parcel within in 15 workings days". But I haven't seen the package till date.I have ordered for the Gift .While applying it has been mentioned that 15 days are required for processing.I feel it is almost 2 month since I ordered and wonder I have to wait for quite some more time to see the Gift .I can assure you that if the gift pack and the Adidas shoe doesn't reach by this week end or atleast by 10th I shall discontinue from ur other promotional events and never patronize your club offers and shall let my friends know about my decision so that they can take their st and.Also I preferred giving a 1 yr subscription package as gift to a good /acquainted
friend which I, feel, should drop at the moment going by the way the services are offered.

Details:

Member ship no: - ITBC07320641
Order no for "Tupperware and Holiday claim": - OFA[protected]
Order numer for "Adidas Shoe" : 0GA08026882

Thanking you in anticipation of a good and fast reply


Regards
==============================
S Sridhar
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Comments

Dear Sir,

I prefer to have a good and cordial relation with your club provided the services are good. But to my dismay I am not quite satisfied with you.During September I have purchased a books buddy for which I am supposed to get a "Tupperware".In your earlier communication it has been mentioned as "you received the parcel within in 15 workings days". But I haven't seen the package till date.I have ordered for the Gift.

While applying it has been mentioned that 15 days are required for processing.I feel it is almost 2 month since I ordered and wonder I have to wait for quite some more time to see the Gift package.

I can assure you that if the gift pack and the Adidas shoe doesn't reach by this week end or atleast by 10th I shall discontinue from ur other promotional events and never patronize your club offers and shall let my friends know about my decision so that they can take their stand.Also I preferred giving a 1 yr subscription package as gift to a good /acquainted friend which I, feel, should drop at the moment going by the way the
services are offered.

Details:

Member ship no: - ITBC07320641
Order no for "Tupperware and Holiday claim": - OFA[protected]
Order numer for "Adidas Shoe" : 0GA08026882

Thanking you in anticipation of a good and fast reply
Dear 'Mr.Sridhar' Your complaint has been resolved on 14/12/2008.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us,

or call us on our customer care No.

[protected]
Dear Mr. Ganesh shidhar Your complaint has been resolved on 01/4/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Vasudevan Your complaint has been resolved on 01/4/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Tuhin dutta Your complaint has been resolved on 9/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr. Mohammadjaved Mahibub Khan Your complaint has been resolved on 13/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
Dear Mr.Sumit Bargav Your complaint has been resolved on 13/04/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]
hi

i have purchased a Tupperware product from One of the Agent in mumbai but there is some sticking material stuck to the Tuffin and they are not replacing it as they Say that due to loading in oven it has caused
i am regular user of Tupperware and which month i place the Order but due to such thing tupperware have got out of my mind
Dear Sir,

I prefer to have a good and cordial relation with your club provided the services are good. But to my dismay I am not quite satisfied with you. I purchased a holiday voucher for 3 days and two nights and encouraged my friend as well for the same.
We paid Rs. 3198/- each for two offers. But in return only my friend got some books. The unique number given is not working. And to the biggest disappointment of mine I had even not received anything from ITBC for the same.

The transaction business ID was[protected].

Hope you will seriously look into the matter as being a trusted and responsible company.

Thanks looking for your positive response soon.

Thanks and regards
Gift Not recived Oder No. OGAO[protected].08.2009
Invoice No. ORAO90012789 dated 11.08.2009

i Have till today not recieved Gift Item Watch.
My Call No.[protected]
Mobile No. [protected]

If No reply I will be taking up this as an issue and your concern may have to bear all legal damages.

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