India Today Book Club — non delivery of Reebok shoes etc.

INDIA TODAY BOOK CLUB REFERENCE NO. ITBC 09843967
I have to advise that I had received an email from India Today Book Club that they were offering Reebok shoes, Reebok Tracksuit, Reebok Bag and a towel for an offer price of Rs.2, 998/- + shipping charges of Rs.200/=. I had therefore indented for the same and an amount of Rs.3, 198/- was paid to them through net banking on 28.1.2009. I subsequently received the items but they were of a different size. I therefore took up the matter with India Today Book Club who advised me to return the same. I therefore returned the same on 10.2.2009 through Speed Post vide their docket no. SP EM[protected] IN. Subsequently, I phoned them a number of times but every time I was told that the complaint has been forwarded to the relative department for disposal and that the items will be sent to me shortly. Even after a lapse of 7 months, I have still not received the items I had asked for and that too even after they are in receipt of the full payment, I have also written two registered A.D. letters on 22.06.2009 and 15.07.2009 addressed to the Manager, Customer Relations and Mr. Nitin Sawhney, Business Head, India Today Book Club, but I have not received the reply thereto so far.
I shall be glad if you will kindly arrange to take up the matter with India Today Book Club to either send me the Reebok Shoes of size 9 and track suit of large size or refund back the amount of Rs.3, 198/- which was paid by me on 28.1.2009.
Your action in the matter will be highly appreciated.
Yours faithfully,
Naushad Shaikh,
3/83, Parag CHS,
Behind PPF,
Bandra (East),
Mumbai 400 051.

Mob: [protected]