India Today Book Club — Non supply of purchased item

On 9th of April I booked for a Artdinox Dinner set through web and paid Rs 5698 by credit card. On 30th April 2004 I received an SMS stating that the item has been dispatched thorugh speed post. But till end of May I didn't receive the item when enquired at[protected] they informed me that it has been delivered. On enquiry at post office they informed me that there was an item POD no. ED 62418478/IN but it was returned and by mistake they had entered in their register as delivered. I spoke to the person in-charge at Book club Mr.Jitender on 20th of June he informed me that they will generate a new order no and deliver the item in a weeks time. But I am yet to receive the dinner set. Today when enquired he mentions that it will take another weeks time for dispatch. I am not very sure when I will get my purchased item. India book club is really taking people for a ride. It is very difficult to get in touch with the call center as that is the only source we have to enquiry.

I request every one of you who is reqding this complain not to place any order with India Book Club as I am not sure whether you will get what you have asked for and even after making payment.

I wish this complaint will have some bearing on the minds of India Book Club.

First order no. 0GA[protected] and the subsequent order no. received 0GA[protected].