[Resolved]  India Today Book Club — Refund pending for long time

Address:

Chennai, Tamil Nadu

Hello Sir,

This is Maran from Chennai.

I have made some purchase of products from India today last year and they were communicating me the information on Sweepstakes contest that they are conducting for the members.

On 15/04/2010, I got a call from India today book club that the sweepstakes contest will be completing by April 30th and to participate on that I need to place an order for a Mobile phone (they said it's blackberry but I received Samsung OMNIA) for Rs. 14998.00. I made the purchase by order no.[protected] and the executive said I will receive a confirmation mail on my registertration to the contest shortly. But I haven't received it.

Then on 22/04/2010, I received another call from India today for another purchase to increase my chances of winning the contest. For that I need to place order for LONGINES Watch for Rs. 21750.00. I made this order also by order no.[protected].

Then again I got a call to do a purchase of Whirl Pool Water Purifier for Rs. 14598.00 and contest will complete by May 30th. I made the order by order no.[protected] as they convinced me that this will be my last purchase for the contest. Here I got a doubt, so called their customer care and asked the details about the contest and they said the date is not confirmed and no need of purchasing any products to get into it as I have already been qualified for the contest.

Then I realized that these people are cheating us by giving fake promises and made use of our trust over their brands. Immediately I have canceled the order that I have placed for water purifier and requested for Refund.

Till now I have made more than 35 calls to their customer care and every time they use to say, I need to wait for few more days and nothing has happened. I have mailed them on my refund, initially they were replying my mails asking me to wait for few days but then stopped replying my mails also.

Mean while I got another call stating that I have won a prize money of Rs 120000.00 and to avail this I need to place an order on Holiday Package for Rs. 7000. I made this with order no.[protected] and after 2 days I got a call that my order was placed as 21st entry and the prize is given for 20 people so to participate in another contest I need to place another order.

I got fed up with this and I have decided to stop all my transactions with India Today, so asked them to cancel my order for holiday package also stating them clearly that it should not be processed and I need the refund immediately. But again to force me get the product they have dispatched it and said by mistake we have done it, so you can refuse it at your door step. I did the same and again I am calling them for this refund also. Till now there is no improvement on my refund process.

My Credit card is getting expired by next month. So it will be very difficult for me to get the refund from them once my credit card expires. Please consider my complaint with priority and do the needful.

Thanks in Advance.

My details,
Name: Maran Kalyanasundaram
Membership no.: ITBC10361413
Refund orders: WhirlPool Water Purifier - Order no.[protected] Amount. Rs. 14598.00
Holiday Package - Order no.[protected] Amount. Rs. 7000.00
Email Id: [protected]@yahoo.com
Mobile no.: [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting