[Resolved] India Today Book Club — non delivery/no refund

kt james

from Mumbai, Maharashtra

Address:

Delhi

complaint 6 months old
below type mails are going on for the last 5 months. no delivery of the material done. no refund done
want refund with interesst.

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that still your refund is under process so we request you to kindly wait for some time and we will arrange your refund in urgent basis.

Your valuable association with the India Today Book Club is prestigious.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Kusum
Bagit Today Team

From: Kt.[protected]@amtek.com [mailto:Kt.[protected]@amtek.com] Sent: Wednesday, June 09, 2010 6:36 PMTo: FeedbackSubject: Re: complaint ref[protected]
Same reply different person
Refund my money with interest or fce. Legal action
No more reminders
All legal cost will be to ur account
Pl donot reply only refund

From: feedback [[protected]@indiatodaybookclub.com] Sent: 06/09/2010 05:52 PM ZE5B To: Kt James Subject: RE: complaint ref[protected]

Dear Member,

Please accept our sincere apologize for the inconvenience caused to you.

With reference to your mail, we would like to request you kindly provide us some more time for the same. we are try our level best to resolve your refund issue. you will receive the same very soon.
.
We shall be happy to render any further assistance or clarification that you may require.

Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days)Or email at [protected]@indiatodaybookclub.com

Warm Regards
Ankita
Bagittoday Team

From: Kt.[protected]@amtek.com [mailto:Kt.[protected]@amtek.com] Sent: Wednesday, June 09, 2010 2:38 PMTo: FeedbackSubject: Re: complaint ref[protected]

Now u are the tenth person responding to my complaint
Every body wanted few days and now fiove montjhs
I think u will only write the same thing again and again
Is there any professional in ur concern to deal this case?

From: feedback [[protected]@indiatodaybookclub.com] Sent: 06/09/2010 02:19 PM ZE5B To: Kt James Subject: RE: complaint ref[protected]

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that still your refund is under process so we request you to kindly wait for some time and we will arrange your refund in urgent basis.

Your valuable association with the India Today Book Club is prestigious.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,

Kusum
Bag It Today

From: Kt.[protected]@amtek.com [mailto:Kt.[protected]@amtek.com] Sent: Tuesday, June 08, 2010 6:34 PMTo: FeedbackSubject: RE: complaint ref[protected]
waited for tew days 10 days no action from you regarding my refund what should i do with you?
K.T. James VP - Commercial

Mobile
:
+91-[protected]
Email
:
kt.[protected]@amtek.com

Address
:
3, L.S.C. Pamposh Enclave
GK-I , New Delhi - 110048, INDIA
Phone
:
+[protected]
+[protected]Direct)
Fax No.
:
+[protected]
Website
:
www.amtek.com

DISCLAIMERInformation contained and transmitted by this E-MAIL is proprietary to AMTEK Group Company and is intended for exclusive use by the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from disclosure under applicable law and shall not attach any liability on the originator. If this is a forwarded message, the content of this E-MAIL may not have been sent with the authority of the Company. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorized use or dissemination of this message in whole or in part is strictly prohibited.

feedback <[protected]@indiatodaybookclub.com>
[protected]:08

To
<Kt.[protected]@amtek.com>
cc

Subject
RE: complaint ref[protected]

Dear Member, We apologize for the inconvenience caused to you. With reference to your mail we would like to inform you that we are forwarding your refund issue to our account department in top priority basis for resolving this matter at the earliest. So its an humble request to you to provide us few working days. We appreciate your patience and hope that you shall bear with us in the interim. For further queries, please feel free to get back to us. Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days) Thanks & Regards, Manisha Executive Relations India Today Book Club

From: Kt.[protected]@amtek.com [mailto:Kt.[protected]@amtek.com] Sent: Friday, May 28, 2010 6:56 PMTo: FeedbackSubject: Re: complaint ref[protected]

How many times you hd given me the same answer in the lst four plus months?
Scroll down n see
Then answer

From: feedback [[protected]@indiatodaybookclub.com] Sent: 05/28/2010 06:19 PM ZE5B To: Kt James Subject: RE: complaint ref[protected]
Dear Member, We apologies for inconvenience cause to you.
With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department. We will get back to you with positive response once we receive a revert from the same.
Assure you of our best possible services always. We shall be happy to render any further assistance or clarification that you may require. For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days) or write to us at: INDIA TODAY BOOK CLUB B-47 INDIRA ENCLAVE NEB SARAI NEW DELHI-110068 Thanks & Regards, Shiv Bahadur
Executive-Customer Relations India Today Book Club

From: Kt.[protected]@amtek.com [mailto:Kt.[protected]@amtek.com] Sent: Friday, May 28, 2010 6:02 PMTo: FeedbackSubject: Re: complaint ref[protected]

U are again and again repeating the same sentence for the last four olus months

From: feedback [[protected]@indiatodaybookclub.com] Sent: 05/28/2010 05:46 PM ZE5B To: Kt James Subject: RE: complaint ref[protected]
Dear Member, We sincerely apologize for the inconvenience caused to you in this regard. With reference to your mail we would like to inform you that we are trying to refund your amount at the earliest so kindly provide us the some time for the same. We would like to inform you that we will be happy to render any other clarification that you may require in future. Your valuable association with India Today Book Club is prestigious for us. For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days) Thanks & Regards, Shiv Bahadur
Executive-Customer Relations India Today Book Club

From: Kt.[protected]@amtek.com [mailto:Kt.[protected]@amtek.com] Sent: Friday, May 28, 2010 4:40 PMTo: FeedbackSubject: Re: complaint ref[protected]

No need to understand my problem now
Simply refund my money with interest
That is all

From: feedback [[protected]@indiatodaybookclub.com] Sent: 05/28/2010 04:19 PM ZE5B To: Kt James Subject: RE: complaint ref[protected]
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you. With reference to your mail, we do understand your problem that you are facing but we are also trying our level best to sort out the same ,as per the conformation of our concerned department the same will take 10 to 15 working days. so we request you to cooperate with us by providing the mention time . We shall be happy to render any further assistance or clarification that you may require. Please call us on[protected], , 9:30 am to 6:30 pm, all 7 days)Or email at [protected]@indiatodaybookclub.com or [protected]@indiatodaybookcub.com Warm Regards Manisha India Today Book Club

From: Kt.[protected]@amtek.com [mailto:Kt.[protected]@amtek.com]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

k. wangdi

from Mumbai, Maharashtra

India Today Book Club — no delivery & no refund

After getting a mailer from India Today Book Club for a combo offer of a Digital Camera with holiday and air ticket offer, I placed the order for the same (Order no M-COMMERCE/ 0GA[protected] Date is 27-OCT-09). The order value was Rs. 5298 which was fully paid upfront by me through credit card.

On sending a reminder for the same after not receiving the item for next fortnight I received a mail from the company on 14. Nov 09 which stated that the ordered item is out of stock and asked for my credit card statement for processing the refund. Accordingly i sent them the credit statement showing the payment of Rs. 5298/-. After waiting for 15 more days and after receiving no response from their end I called their customer care No. and i was told that the item was sent and has been returned as undelivered. This was a plain lie as no communication was sent to me in this regard. On being asked for a refund the customer care executive stated that this will take further 25 days to process and refused to provide any address or any alternative numbers for communication in this regard. I sent several reminders to the company in this regard but except for one email response claiming to look into the matter no action whatsoever with regard to refund of the amount has been taken by the company.

From the harrowing experience of mine I would like to inform all readers to forewarn about the working of this company "India Today Book Club" that lures consumers by sending mailers promising bargains and fancy offers and gobbles up their hard earned money leaving them high and dry to communicate with a company that operates like faceless, nameless ghost. This company ITBC is a scam that is like any other fishing scam on the net. BEWARE of INDIA TODAY BOOK CLUB

k. wangdi

from Mumbai, Maharashtra

Dear All.

My references :
Ordered item : Kodak Camera with holiday package and free air ticket
Order no M-COMMERCE/ 0GA[protected]
Date 27-OCT-09.
Order value Rs. 5298
Payment mode :through ICICI credit card.

Numerous reminders and i am still to get refund for the non- delivered item. Talking to their customer care is futile as they parrot the same line over and over again "it takes15 days to process the claim" and just dont listen to what u say or take cognizance of the fact that its been 3 months since they promised to refund in 15 days. I am again been told to wait for another 15 days and that some code has been generated for refund.

so now i am sending them legal notice for immediate refund and will follow with filing a case against their fraudulent and unfair trade practices in the consumer court asking for full refund with compensation for mental harassment and financial loss by way of paying interest on credit card payment.

I once again ask ITBC for full refund immediately and avoid legal action.

Wangdi

Amit Shastri

from Mumbai, Maharashtra

India Today Book Club — No order processing

My order for harddisk (with free reebok watch, reebok wallet and keychain, and the free travel/hotel bookings) was confirmed on 2nd Feb 2010. When I called on 12 Feb 2010 I was told that it is in process and it should be delivered soon.

But when I called today (24 Feb 2010), I was told that the processing has been closed on 17th Feb 2010 itself as the product is out of stock.

No one in ITBC/BagItToday had the decency or courtesy to let me know that. I came to know ONLY WHEN I called ITBC the status and that they are starting the process for refunding the money. Dont know by this rate when will the refund comes...

When charging the money from customer, they do that in a single day, then why can't it be the communicated (let alone returned) in one day? That too without the customer calling?

They send lot of emails advertizing their products. Then why can't they send one simple email letting the customer know the status of his order? That too when they have cancelled it without informing the customer?

Calling their customer service failed to get me the answers...:(

I am sorry to say that it has been a really a disappointing service. For me it looks like a ploy to use customer money without any charges/interest.

Amit Shastri

from Mumbai, Maharashtra

Even after one week, they are still saying that the refund is IN PROCESS and it will take some more days.

Bull- service this company offers...

Amit

from Mumbai, Maharashtra

2 months since I logged complaint...
Still no solution...I keep on getting replies like, "It will be processed in few days, please bear with us"...

All customers, please do not deal with ITBC at any time. They are a bull- fraudsterswhioo are only after your money and NO SERVICE.

This company is JUNK

ankura23

from Dagshai, Himachal Pradesh

ITBC India Today Book Club — No refund against several reminder

On 21st Mar' 2010, Mr. Naveen from Sale, ITBC has called me around in between 11.00-13.30 hrs and told me that I have won Rs. 40,000.00 in sweepstake offer. I will get a cheque or DD of amount of rupees forty thousand if I purchase the Blackberry Gold phone of cost Rs. 29,999.00. As at that time I was planning to buy a mobile phone, getting this offer from ITBC, I have made a transaction for Rs. 29,999.00 through my credit card for mobile phone-Blackberry gold. Mr. Naveen told me that I will get the e-mail with 24 hrs regarding DD/cheque of Rs. 40,000.000. When 5-6 days passed and no mail I received then I contacted at customer care center of ITBC it was told me that till date there is no declared sweepstake offer in my name.
As I need mobile phone, I have purchased it from local market.

Since than I have written several mail, contacted several times customer care center, to cancel my booking ID[protected]. But till date they could not generate refund ID against my booking.

Regards
A K Ravi