[Resolved]  India Today Book Club — CHEATING BY INDIA TODAY

Address:

Pune, Maharashtra

Hi , I subscribed to India Today Book Club by paying the amount around 950/- on May 18th 2011 . They provided me the subscription number ITTL-WEB[protected] .And promised to send the free gift (of course which is not worth full).But till date I didn't received one book at least. After my mail they immediately reply and give some dates to again cheat me . I mailed him so many times. No body takes care of my issue .Today it's October 4th 2011. Its almost all 5 months are over . Till now I did not get any issue. Can you please tell me how can proceed further with them .

Please read mails by them below .


to viplava kumar reddy kallam <me>
date Sat, Jul 2, 2011 at 4:58 AM
subject Subscription Number ITL1913198
mailed-by intoday.com
Important mainly because of the people in the conversation.
hide details Jul 2
Dear Mr. Viplav,
This is with reference to your e-mail in regards to the non-receipt magazine.
We would like to inform you that your subscription has commenced w.e.f the issue dated 07th June’2011 to valid till issue dated 29th May’2012 against the subscription number ITL1913198
We are extremely sorry for all the inconvenience caused to you due to the non receipt of the magazine. We have forwarded your complaint to our “Pune” office and have strictly instructed them to ensure a regular and timely delivery of the magazine. We are arranging to send you the replacement copy of the missed issues dated 07th June’2011 and the same shall be delivered to you within next 2-3 working days. Please bear with us in the interim and confirm the receipt of the same.

Please feel free to get back to us at[protected]/[protected] for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,
Ram Sharma
Executive-Customer Care
Please quote your Subscription Number ITL1913198 or Case Id 2807384 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.



From: viplava kumar reddy kallam [mailto:me]
Sent: 01 July 2011 10:09
To: WECARE
Subject: Fwd: Order Receipt

Hi I didnt get any updates or any magazine copy from your side . It's already one and half month got over ,as you said you would take only 3-4 weeks . May I know why you took this much time ? Or atleast may I know why I didnt receive any copy ?

thanks !
Viplav.


[protected] Forwarded message[protected]
From: <[protected]@intoday.com>
Date: Wed, May 18, 2011 at 10:51 AM
Subject: Order Receipt
To:


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Greetings from India Today Group!


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It is a great pleasure to receive your order online from
http://www.indiatodaygroup.com

We have received your order number
ITTL-WEB[protected]
and your payment for the same via card.

Your order will be checked and verified for any
discrepancies, which if found would be communicated to
you by a separate personal email from the customer
care department.

Once the order is cleared by the concerned departments
then you should be receiving the order in a time period
of 3-4 weeks maximum.

For any assistance please get in touch with our customer
care dept. at
[protected]@intoday.com

Assuring you of our best services.

contact

Visit us at www.indiatoday.com

Team
India Today Group



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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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viplava kumar reddy kallam to WECARE
show details Jul 7
Hi , you sent this mail on Jul2nd and you set the time for 3 working days max. But it's already 4th day running , till now I didnt get any courier or so .What about the gift you offered at the time of subscribing , you didnt mentioned about that in the below mail . Will I get the same along with the issues ??

Thanks !
Viplava


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WECARE to me
show details Jul 7
Dear Mr.Viplav,
This is with reference to your e-mail in regards to non receipt of magazine/gift.
We are sorry that you had to write to us repeatedly. We do understand you have every reason to be vexed with us. However, we will like to assure you that we are equally concerned about the deliveries and would like to promise you, that we shall leave no stone unearthed from our end, so as to regularize the delivery of the magazine. We are arranging to send you the missed issue dated since 7th June'11 and same shall be delivered to you within next 2-3 working days time. Hope you shall bear with us in the interim.

In regards to the non receipt of the subscription gift, we sincerely regret the inconvenience caused to you. We would like to clarify that your subscription has commenced w.e.f the issue dated 07/06/2011 and the gift is dispatched within 8-10 weeks after the commencement of the subscription. Hence the gift shall reach you in the stipulated period of time. Please bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services; always.

Regards,

Ravi Sharma

Executive-Customer Care

Please quote your Subscription Number ITL1913198 or Case Id 2809625 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.



From: viplava kumar reddy kallam [mailto:me]
Sent: Thursday, July 07, 2011 11:49 AM
To: WECARE
Subject: Re: Subscription Number ITL1913198

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viplava kumar reddy kallam to WECARE
show details Jul 27
Hi Till now I didn't get any copy to my address.Can I consider that you guys cheated me ? and wanted me to go to consumer court ? though I got my gift got delivered .

On Sat, Jul 2, 2011 at 4:58 AM, WECARE <[protected]@intoday.com> wrote:
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WECARE to me
show details Aug 2
Dear Mr. Viplav,

This is with reference to your e-mail in regards to non-receipt of magazine.

At the outset, please accept our sincerest apologies for all the inconvenience caused to you due to the non- receipt of your magazines. We have taken a note of your grievance; and will strongly take up the matter with the Postal authorities. We are sending you the replacement copy of the missed issues which shall be delivered to you within 7-8 working days. Meanwhile, as a goodwill gesture, to compensate for the non delivery of the magazines issue dated 3rd and 10th August’11. we have extended your subscription by 04 issues, as issues are running out of stock for the same. We confirm that your subscription is now valid till the issue dated 26/06/2012.

Please feel free to get back to us at[protected]/[protected] for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,

Vijay Kumar

Executive-Customer Care

Please quote your Subscription Number ITL1913198 or Case Id 2822587 in all future correspondence.

You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
From: viplava kumar reddy kallam [mailto:me]
Sent: Wednesday, July 27, 2011 1:47 PM

To: WECARE
Subject: Re: Subscription Number ITL1913198

Hi Till now I didn't get any copy to my address.Can I consider that you guys cheated me ? and wanted me to go to consumer court ? though I got my gift got delivered .

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viplava kumar reddy kallam to WECARE
show details 7:57 PM (11 minutes ago)
Hi CAN YOU PLEASE SEND FEW DETAILS LIKE WHEN I PAYED THE AMOUNT TO YOU . WHAT ARE THE SUBSCRIPTION NUMBER YOU HAVE BEEN ALLOCATED TO ME . AND THE DEPARTMENT WHICH IS TAKING CARE OF THIS ISSUE ETC; I WANT TO MOVE TO CONSUMER COURT .

I GUESS YOU PEOPLE CHEATED ME AND KEEP ON CHEATING ME SENDING THE TIME FRAMES LIKE BELOW YOU MENTIONED IN YOUR MAIL .


On Sat, Jul 2, 2011 at 4:58 AM, WECARE <[protected]@intoday.com> wrote:
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