India Today Diaries — non receipt of item

Address:

Ernakulam, Kerala

I had ordered 03 mini planners from India today diaries. The company says they sent it in Nov 11. however i have still not received it. They gave me the Registered Parcel no. but my side post office has not received it. Initially the company customer care replied to my mails saying they have reverted the complain to the postal department. but now they dont even bother to reply to my mails. Its march now and i have neither got the item nor have they returned the money.

Details

Order No. : ITDIARY-WEB-2997
dispatch date as intimated by the company : 26/11/11
Registered Post Docket no : 26207
Company Customer care details: Ruby Raghuvanshi
India Today Diaries
E-mail::- [protected]@intoday.com
[protected] Fax:[protected]

Kindly help me on this matter.

Sunaina

[protected]@rediffmail.com