Indiaplaza — No refund of money and non delivery of items

tncvidya

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I ordered a couple of items from Indiaplaza on Feb 13th, 2013, and during the process of ordering, the transaction supposedly failed according to Indiaplaza. Therefore, I made the payment of Rs. 1009/- for the second time and Indiaplaza gave the message that the transaction was successful
(Order No. I[protected]). However, I found later that my card was charged twice and I posted a ticket on the Indiaplaza website since their phone number listed did not work. I have not received any reply.

The items ordered were supposed to be shipped in 2-3 days, but nothing has been shipped so far. These were gift items for a birthday and the birthday is long over. The status just says Ready to Ship for the last many days. If it is ready to ship, why has it not been shipped? There is no way to reach Indiaplaza over the phone as the number listed says they are closed for maintenance and nobody replies to the tickets I have posted on their site. If they were closed, they should not have let us order and say that the items will be shipped in 2-3 days. I would like my money back for the failed transaction and the products delivered immediately. This is one of the worst online services I have come across.

Dr. Vidya

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Comments

K Singh

from Delhi, Delhi

Indiaplaza — Non delivery, non refund of goods

Hi,
A camera was ordered on December 31, it still has not been delivered - they refuse to specify what their refund policy is and keep asking for a few days more. I have emailed 5 different people so far, now they want another 3 days - will the camera work after having been kicked around for so long? This is not a pleasant experience, please think carefully before buying from them... it seems to be third time unlucky for me (Deathly Hallows and a mp3 player the first few times), this time the amount involved is also larger. And who does one complain to? There seems to be no complaint mechanism, they promise to call back and never do, and so far I have corresponded with five different people! I don't want delivery now, the camera may be dmaged, only a refund. This is turning out to be a very bad experience.

Kishore Pai

www.Indiaplaza.in — Non-delivery of goods and no refund

Online shopping from www.indiaplaza.in

Order No.[protected] dated 24th July,2009.

I had ordered an item called Rakhi on 24/07/2009 to be delivered in USA (date of delivery - 4th August,2009).
The order was not executed for reasons best know to them. Now I have sent numerous emails to their customer care and they always respond with standard reply we are investigating and will revert back to you.
Now it is more than 45 days and till date neither have they been able to find out why the product was not delivered nor have they given me any refund.

Indiaplaza.in

from Surat, Gujarat

Dear Kishore Pai,

Our sincere apologies for the inconvenience caused to you due to this transaction. We had cancelled the order as per your instruction. The refund was done to your HDFC account on 14th September'09. We request you to kindly treat this issue as an isolation and not a true reflection of our services. We will look forward to have you shop with us soon.

Warm Regards,

Team Indiaplaza

anujverma83

from Mumbai, Maharashtra

Indiaplaza — Non Delivery of Item

Hi ,

I have redeemed 4800 point of Manhattan Platinum credit from IndiaPlaza website, and ordered an item, almost a month back. My order no. is IN[protected] and still the ordered item it is not shipped to my address. I made several calls on[protected]/[protected] tel. no. to know the status but no one picks up the call.

I dont know to whom i should raise the conern as no one from IndiaPlazas is reachable. Can anyone please help on this??

gopikrish81

from Mumbai, Maharashtra

Indiaplaza — Non Refund

Dear Sir,

I ordered a mini vacuum cleaner from Indiaplaza on 12th Jan 2011. I waited for 1 month since they said no stock. I asked for cancellation and Refund on 12th Feb (saturday). Its been more than 3 days and no status again. I ordered through Citibank reward points. My reward points will get expire by march 2011 if I dont use it. I dont know what to do, and I came across this and hope you can help me. My order no. in Indiaplaza is IN[protected].
Please do the needful
Thanks.

Team_Indiaplaza

from Surat, Gujarat

Dear Gopikrishna,

Please accept my sincere apologies for the delay and inconvenience caused. The ordered item 800 Watts Vacuum Cleaner with Blower is currently not available in stock with our suppliers and the availability is uncertain. The order is cancelled and the amount will be refunded back to your account 5-6 days time.

Regards,

Team Indiaplaza.

atanu84

from Kolkata, West Bengal

Indiaplaza — Product Part Missing from box

I have received a Nokia 5233 mobile phone from Indiaplaza on 24th September 2011. After opening the box I found that there is no headset as it was mentioned in the box. So I lodged a complain at the website, but till date nothing has been done to solve the problem. Now they are even stopped answering the complains.

snehu_126

from Bengaluru, Karnataka

Indiaplaza — CANCELLED ORDER BUT NOT REFUNDED EVEN AFTER 20 DAYS..

ORDERED ON 20 DEC 2011,
CANCELLED AFTER 20 HOURS... AS ON 21 DEC, 2011
THEN ITEM WILL BE SENT TO ME...
I HAVE REJECTED PARCEL
NUT THERE IS NO CUSTOMER SATISFACTION DEPT. AND NO ANY ONE RESPONSIBLE TO SERVICE A CUSTOMER...

DON'T PURCHASE ANY ITEM FRON INDIAPLAZA..

yogeshfuria

from Mumbai, Maharashtra

INDIA PLAZA — not received refund

Mail send to company

Dear Charul Shah,

We thank you for your order, # IN[protected], placed with us on October 19,2011 as per details below:
Item Qty Value(Rs.) Status
Fab Dryfruits Gift Box 1 99 Pending Authorization

Dear yogesh shah,

We thank you for your order, # IN[protected], placed with us on October 19,2011 as per details below:
Item Qty Value(Rs.) Status
Fab Dryfruits Gift Box 1 99 Pending Authorization

I have mailed my complaint on your website through my account every time you people delete old comment from your side and put new one.

Is your company is so poor you can not give refund for which you fail to deliver goods which i have booked before Diwali.

Every time on comment they give within few days you will get refund which is of just Rs.99/-.

Now i am putting this matter to consumer court for cheating custoemr and not giving service , reply and goods also.

I have proof of your reply which says that every time you give false comments which i attached with this mail.

ramarathee

from Delhi, Delhi

INDIA PLAZA — Non delivery of items

Non delivary of items
I ordered a product on 8 dec'12 and order no. is[protected] they gave the date of delivery on 10, then 15, then 20 then 25 then 2 jan '13 then 17 jan then 19 jan and after that again they have given the date of on 21 jan but still we have not received the product.

Indiaplaza

from Bengaluru, Karnataka

Dear Vidya

Please accept our apologies for cancelling your order.

Refund of Rs. 360.00 processed on 15th Mar ref # [protected] and Rs. 649.00 processed on 3rd April ref # [protected].

You are important to us! Hope you take this cancellation as an aberration and would give us an opportunity to serve you back.

Thank you for shopping with India plaza!

Warm Regards,
Team Indiaplaza