Indiatimes Shopping — Bad Product and Service

Address:

Bangalore, Karnataka

Hi All,

Its regarding a product which I have seen in Indiatimes and I have placed order for the product as I had shop with Indiatime for more than 30 thousand amount.

But this time they lost all my trust...

I have decided not to do any shopping with Indiatimes...Its been more than 3 months and I havent recieved my DD yet...


For more detail please read the mail below :
**************************************************

From: icare <[protected]@indiatimes.co.in>
Date: Fri, Jul 1, 2011 at 4:14 PM
Subject: RE: Recieved Demand Draft with wrong name
To: Samudra Pathak <samudra.[protected]@gmail.com>


Dear Customer,



We thank you for contacting Indiatimes Shopping.



We apologize for the delay in responding to you.


With reference to your mail dated - 25.06.11 for order number[protected], we would like to inform you that as per the information received from our concerned department, kindly wait for 4-5 working days for refunded DD.



We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.



We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.



For convenience please do not delete the interactions while replying.



With Regards

Dharmveer - Customer Service

Indiatimes Shopping

From: Samudra Pathak [samudra.[protected]@gmail.com]
Sent: Saturday, June 25, 2011 10:21 PM

To: icare
Subject: Re: Recieved Demand Draft with wrong name

I wanted to know when I will get my DD

--
Regards,
Samudra Pathak

On Sat, Jun 4, 2011 at 11:10 AM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer,



We thank you for contacting Indiatimes Shopping.


With reference to your mail dated - 03.06.11 for order number[protected], we would like to inform you that as per the details received from our concerned department you will receive your Demand Draft within 15 working days. So, kindly wait for the same.



We regret the inconvenience caused to you in this regard and sincerely apologize for the same.



We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.



For convenience please do not delete the interactions while replying.



With Regard

Subhash - Customer Service

Indiatimes Shopping

From: Samudra Pathak [samudra.[protected]@gmail.com]
Sent: Friday, June 03, 2011 6:05 PM

To: icare
Subject: Re: Recieved Demand Draft with wrong name

Hi,

Today is 3rd June 2011 and till now I haven't got my draft, I have checked with customer care they are now telling that this will take 15 more days...

I wanted to know when I will get my DD ?

If this is your service then thank you so much I will never do any business with Indiatimes again.

--
Regards,
Samudra Pathak
Mob[protected] / [protected]

On Wed, May 25, 2011 at 3:26 PM, icare <[protected]@indiatimes.co.in> wrote:
Dear Customer,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 24.05.11 for order number[protected], we would like to inform you that we have forwarded your complaint for "Payment Issue" to the concerned department and it will be resolved within 05 working days. Please note your complaint number - 842734 for future reference.

We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
Vikram - Customer Service
Indiatimes Shopping
________________________________________
From: Samudra Pathak [samudra.[protected]@gmail.com]
Sent: Tuesday, May 24, 2011 5:32 PM
To: icare
Subject: Re: Recieved Demand Draft with wrong name

Hi,

I have send the DD to the Delhi office, details are follows :

Courier Name : PAFEX Nationwide
Consignment number : *[protected]*
Date : 24/05/2011



Regards,
Samudra Pathak
Mob - [protected] / [protected]

On Sat, May 21, 2011 at 4:20 PM, icare <[protected]@indiatimes.co.in<mailto:[protected]@indiatimes.co.in>> wrote:
Dear Mr. Pathak,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 20.05.11 for order number[protected], we would request you to send the refund DD back to the below mentioned address with hard copy of your ID proof where the name, which you want to receive the DD "In favor of" is mentioned:-

Times Internet Ltd (Indiatimes Shopping)
C/o Finance Department
TOI Building
Top Floor, 10, Daryaganj,
New Delhi - 110002.

After the refunded DD will be reaching the above address with a copy of your Id proof, as desired by you, your request for a new DD will be processed and your new refunded DD will be dispatched within 6 working days.

Moreover, we would request you to kindly provide us with the return AWB/Consignment number via which, the DD would be sent along with the name of courier and the dispatching date of DD.

We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.

We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards
Vikram - Customer Service
Indiatimes Shopping
________________________________________
From: Samudra Pathak [samudra.[protected]@gmail.com<mailto:samudra.[protected]@gmail.com>]
Sent: Friday, May 20, 2011 6:02 PM
To: icare
Subject: Recieved Demand Draft with wrong name

HI,

This is Mr. Samudra Pathak I have booked a order no[protected], Product name - Melamine 34 Pcs Dinner set and Amount was Rs 1,789/-

I received the product in Damaged condition, so i returned it back and cancelled the order.

Afterward I find that my Name was incorrect, so I called several times (AROUND 10 to 12 TIMES) for the correction of my name.

Today I received the Demand Draft on named SAMUDHARA PATAK. (Which is wrong)

I am requesting to send me the DRAFT with correct name that is Mr. SAMUDRA PATHAK


* NOTE - DO NOT EXPECT ME TO RETURN BACK THE DRAFT TO YOUR OFFICE, I CANNOT GO OUTSIDE AS I AM A PHYSICALLY DISABLED, SO KINDLY MAKE IT COLLECT FROM MY RESIDENCE.


Regards,
Samudra Pathak
Mob - [protected] / [protected]
********************************************************************************...⇄

No more to say they just lost my trust.

Regards,

Samudra P