[Resolved]  Indiatimes Shopping — Order never shipped

I placed an order on Indiatimes Shopping website on June 21, 2011. Today is July 17, 2011 and I still haven’t received my order. Worst is this was ordered as a gift for my wife’s birthday and I am just being embarrassed every moment at home.


1. First Indiatimes Shopping said that the order would be shipped within 6 working days. On the 7th working day I sent an email to them asking for a status update. They replied 5 working days later that they have received my complaint and asked me to be patient. They also told me that my order has been shipped and gave me a fraudulent tracking number on Aramex Couriers. When I went to the Aramex Couriers website and used that tracking number to track my shipment, I get a "Updating Shipment Status" even today.


2. I waited for 4 more days and asked for a status update from Indiatimes Shopping. They responded 2 days later telling me that since I had asked for a update, they had a SLA of 10 working days to sort out the issue. Now how is that for a slap on my face?


Now my patience is long gone and I am writing this to save potential online shoppers on Indiatimes Shopping to stay away from them forever.