Indiatimes Shopping — defective mobile | |||
Dear Sir, I have bought a mobile from india times shopping website which delivered to me on 16th feb 2013. After two days i noticed that the battery is draining out very quickly. After that mobile was not getting on. I went to Authorized Service Centre and they gave me DOA Certificate and i sent the scanned copy on [protected]@indiatimes.co.in as india time people told me that they will lodge the complaint when i will mail them the same on 21st feb 2013. They told me to send the mobile back to them through courier and they will give me a gift coupon of rs 250 against courier charges but when i went to Bluedart courier ltd office they told me that its an expensive mobile and it will cost me Rs 1500 for courier charges. So i called up again on indiatimes shopping helpline and they assured me that they will provide me the reverse pickup and gave me the time till 4th march 2013 but till now they havnt provided me the reverse pickup and that TAT of the resolution is 15th march 2013 only. Each time they are requesting for give time for 24 hours but nothing done. Please help me out . My complaint number is 696803 and the order number is [protected]. The mobile is Karbonn a111 and its cost is Rs 9500. Regards Hitesh Sharma [protected] Was this information helpful? | |||
 5 Comments | |||
Comments
i have again got a call from mr harish yesterday and again he told me to wait for another 2-3 days for reverse pickup. How can i believe?
nothing happened yet. what u guys are doing? Give me the status of my complaint right now and let me know what happened till now.
what a service you are providing to the customers? I have sent
you guys the scanned copy of DOA on 21st feb 2013. You guys have not
done anything and today when the TAT of the complaint is expiring
tomorrow then I got a call that the DOA certificate which you have
sent to us is not having stamp of ASC. Guys where were you from the
day when I registered my complaint. I have spent Rs 200-300 on calls
made to you. How will you compensate for all that . You guys
frustrated me alot. My one of the worst experience. Product is still
with me. You guys dont even provided me reverse pickup till now. I
will get the DOA certificate sealed tomorrow and will send you the
scanned copy. Will see what you guys gonna do after that.
you guys the scanned copy of DOA on 21st feb 2013. You guys have not
done anything and today when the TAT of the complaint is expiring
tomorrow then I got a call that the DOA certificate which you have
sent to us is not having stamp of ASC. Guys where were you from the
day when I registered my complaint. I have spent Rs 200-300 on calls
made to you. How will you compensate for all that . You guys
frustrated me alot. My one of the worst experience. Product is still
with me. You guys dont even provided me reverse pickup till now. I
will get the DOA certificate sealed tomorrow and will send you the
scanned copy. Will see what you guys gonna do after that.
can u people please explain what you are doing or everyone sitting there is deaf, blind and dumb.
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Please accept our sincere apologies for the inconvenience caused to you. We have taken a note of the details of your complaint for further enquiry but we do hope that your problem has been resolved meanwhile.
In case, it is still not resolved, you will be updated on a resolution status very soon.
Regards
Indiatimes Shopping.