[Resolved] Indiatimes Shopping / Imported Car Stereo Unit — Deficiency in service & cheating | |||
Dear Sirs, While I was (and am until 12.8.10 at Appt. No.806, Sindhu Amazon, 79/8, Bellandur, Outer Ring Road, Bangalore-560103, Tel:[protected]) on a short visit to my son's place,in response to an ad (indiatimesshoppiong/ro) in my favorite daily, I placed an order (No.[protected]/Suborder No.3324988) for an imported car stereo and paid for the same by credit card on 26.8.10.The parcel was received by me on 30.8.10 untampered MINUS the free gift coupon for Rs.250 which was to be received by me as an incentive for credit card transaction and which found mention in the contents of the pacel wrapper as well as in the email sent to me on 30.8.10 confirming the shipping of the order. On noticing the faux pas, I tried to lodge a complaint using the reply menu of the email sent by the company and at the customer service ID as suggested in the email several times; but received failure notices everytime. On another attempt, I was able to forward the undelivered email to the customer service ID for which no acknowledgemet has been received nor the gift coupon so far. As regards the quality of the product, it is no exaggeration to say that even the ordinary toys purchased from roadside vendors sport a much better get-up. I have had the experience of ordering books from the same website for which I have no regrets. But it is utter foolishness to order gadgets from this outfit under readers' offer entailing total loss of money and much heart burn. Thanking you, Yours faithfully,Dr.Ashok Kumar Das Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Indiatimes Shopping / Imported Car Stereo Unit — UNIT DOES NOT MEET PROMISE AND NOT SUITABLE
ORDER NO ;[protected]I ORDERED A CAR STERIO UNIT WITH SPEAKERS FROM INDIA TIMES SHOPPING BASED ON THE ADVERTISMENT IN TIMES OF INDIA. WHEN PLACING THE ORDER ON PHONE I WAS TOLD THAT THE UNIT IS SUITABLE FOR FITMENT ON ALL CARS.
CAR STERIO UNIT DELIVERED TO ME IS NOT SUITABLE FOR FITMENT IN MY CAR SANTRO ZING.CLAMPS HOLDING THE UNIT PROTRUDE OUTSIDE THE DESIGNATED LOCATION FOR STERIO ON DASHBOARD MAKING THE WHOLE DASHBOARD LOOK UGLY. EVEN THE SPEAKERS ARE NOT SUITABLE FOR FITMENT IN THE DESIGNATED PLACE FOR SPEAKERS BELOW DASHBOARD. THIS IS CONTRARY TO THE INFORMATION GIVEN BY YR CALL CENTRE PRIOR TO MY PLACING THE ORDER
SO I WANT YOU RETURN THE ITEMS AND GET REFUND FOR THE AMOUNT. I SPOKE TO MR ANIL AND MR RAVI OF YOUR CALL CENTRE AND ACCORDINGLY TRIED TO CALL THE VENDOR MR SUNDEEP VIZ OF AMS EXPORTER ON TEL NOS [protected] AND [protected] SEVERAL TIMES BETWEEN 12 NOON AND 5 PM ON 4 TH SEPT. THE VENDOR DOES NOT ANSWER THE MOBILE OR LAND LINE. AS I BOUGHT THE ITEMS FROM INDIA TIMES IT IS YOUR RESPOSIBILITY TO TAKE BACK THE ITEM AND REFUND ME THE MONEY. PLEASE LET ME KNOW WHERE TO SEND THE PRODUCT.