Indiatimes Shopping — Refund (Case ID: 358250 & 362263 Order No. [protected])

Address:

Mumbai Suburban, Maharashtra

Ref: Indiatimes Shopping - Case ID: 358250 and 362263 (Order No. [protected])

Dear Sir/Madam,
I have placed an order #[protected] on 07.08.2012 for two books:

1) Speed Maths: Mental Maths Skills (Book - 5)
2) Olympiad Exams Resource Book for class-5

The first book was delivered on 11.08.2012 by First Flight Courier but the second book has not been delivered till date. I have registered complaints in this regard on 11.08.2012 and 15.08.2012. After that, I have been told that Delhivery Courier has returned the second book to origin due to "No Service Zone". I have requested Indiatimes Shopping many times to ship the book again by First Flight Courier but till date it has not been shipped due to reasons best known to Indiatimes Shopping. Now I have requested to refund the cost of the book. Customer Care says that the case manager assigned to this complaint is diligently working with the respective departments to get this issue resolved at the earliest but even 15 days of diligent work could not resolve this issue.

It is again requested to act soon to deliver or refund.

Regards.

Sunil Mandal
Panvel, Navi Mumbai