[Resolved]  Indigo Airlines — bad experience

Address:

Maharashtra

IndiGo Itinerary - BSZFCL - A.GUPTA

I had a BAD experience on the 17th. Though I had paid on 24th Dec thru my IDBI Debit card, I was asked to pay again while checking-in, by your Assistant Manager Hakim. This was nothing but harassment. If payment had not come to you, you should have alerted us in December itself ! Why at the time of checking-in.
I have checked my bank statement and have confirmed that the debit was complete on 24th Dec n No reversal had been done. Your refund has come in today, confirming that your actions were wrong.
It caused us great agony for almost 20 mins at the counter and spoilt our holiday mood!
This is hardly expected of an Airline who claims to be the best in India !
I demand a written explanation n also inform you that if not convinced, I will take the matter to IAPA n Consumer Courts !
A. Gupta.