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[Resolved]  Indigo Airlines — Indigo Airlines - Frequent cancellation due to "Operational Reasons "

I have been regularly using the 6:00 AM Indigo Bangalore-Mumbai Flight. I have observed that they are frequently cancelling this flight. They inform us one or two days in advance informing that the flight is being cancelled due to "Operational Reasons". How come they know about a "Operational Reason" a day or two in advance. My feeling is that if they find that the load factor is likely to be less, they cancel the same combining the flight with their next flight. This cannot be a "Operational Reason". As per their terms and conditions, they can cancell only due to "Operational Reason" and they try to hide their un-ethical practices under the garb of "Operational Reason"

I book 30 days in advance. They use my money for 30 days and just refund the amount. Further, I am forced to book again at higher rates due to such cancellation. The very purpose of my booking in advance is lost due to such frequest cancellations. It is just plain cheating. They are just fooling us by making us book in advance by providing discounts and then cancell the flights later on.

Anyone booking by this flight of Indigo - Beware !!! Ultimately you will end up paying much more due to such practices followed by this airlines

Can someone inform me if there is a specific consumer forum for taking up such un-ethical practices by the low-cost airlines.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet


Dear Customer Care,

I soma sinha, booked a flight (6E277) with PNR No- X28HLR for Bangalore to kolkata on 16th may 09, at 6-20 p.m. and after that I cancelled the flight due to some problems. For that reason when I called to the indigo customer care and they told Rs. 750 will be cancellation charge and reaming amount will be in Indigo as credit cell which I can use within one year for the next booking & immediately I got a mail saying the same things. But when I go for the new booking on17.5.09, they told I can’t use my credit cell money because this is already blocked due to some verification purpose. and I will get this money back after 10 days in my credit card only. My query is that INDIGO should have informed me through mail or through SMS, but the did not inform me in writing.. Yet I told the customer care supervisor- NEHA GUPTA to mail me that the amount will be refunded back to me so that I will be confirmed in writing. But instead of requesting for 2 hours over telephone she did not mail me. What is the problem for indigo to mail me regarding this when my money is only lying with them? If Indigo thinks they do the right things by befooling clients like this way then I am ready to take it to MEDIA & Consumer Forum& the Indian people will come to know who is right? I am totally helpless, I came Bangalore for treatment purpose, now is very difficult for me to book new ticket, because again I have to pay, so I want immediate action, I can easily take legal action for that because I am having all the supporting documents for proving myself right legally.
Waiting for your intervention immediately before I do take it to open forum.

Thanks & Regards.

Soma sinha

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