[Resolved]  Indigo Airlines — NO REFUND OF CANCELLED TICKETS EVEN AFTER IMPOSING HEFTY PENALTY CHARGES

I booked 2 tickets from delhi to bangalore booking ref. WZRSLQ and GZTDLN dtd 17.02.2009. Then I cancelled these 2 tickets. Indigo airlines has deducted penalty from the amount. Apart from this penalty I was told that I would not be refunded balance amount and I would be required to undergo another forced journey within one year to avail that amount. I do not agree to all this due to following reasons :

-----> I cancelled the booking providing ample time to the airlines
-----> Hefty cancellation charges of Rs. 750/- is not understood
------> Forced journey concept of the airlines is not understood at all.

I booked a ticket using my credit card and they cancelled the ticket without informing me.
Is this your policy of cacellation and is this your customer service level?

The ticket ref was K37HBS and it was from Kolkata to Pune on 12 th Julyand return on 17th July.

When my mother in law (60 yrs)arrived at Kolkata airport with the e-ticket and copy of the credit card, the people informed her that the ticket is cancelled and she had to buy another ticket( ref 13BGLS and O3CPAN) by paying extra Rs 5515.

I would expect Indigo to make proper investigation and retun me the extra money. My mother in law was thoroughly harrassed while she was travelling and she did not know what to do in such situation.

I am also a vicitim of similar problem. Reluctantly agree for deduction of cancellation fee, but it is unjustifiable that they will not refund the other charges like Passenger Service Fee, Fuel Surcharge, User Development Fee etc... as all these services are not availed by the customer and accordingly they have
not paid to the respective authorities. If a customer is canceling the ticket that also much prior to the Flight Date, naturally they are liable to refund the charges paid by the customer under these heads instead of keeping everything into their pocket irrespective whether service is availed or not. Let us take an e.g as this victim is not able to travel within 365 days where this money goes... Can the airline eat this money...

My Ticket No: W34ULN - Book Date 27/06/09, Cancellation Date is 05/08/09.