[Resolved]  Indigo Airlines — Dishonesty of customer care (Aneesh G / Ramandeep Kaur - Duty Manager)

Address:

Chennai, Tamil Nadu

I have a booking on Indigo from Chennai to Kolkata on 25th June, 2010 (I can give the booking details if required). I contacted customer care ([protected]) on 21st June, 2010 at around 11 PM to reschedule my booking from Chennai to Kolkata on 24th June (instead of 25th June) one the evening flight (6E 277) and I wanted to have a return ticket from Kolkata on Chennai on 5th July, 2010 on the morning flight (6E 275), and asked for the total excess amount I need to pay for all these alterations. The customer care executive, Aneesh G, said the total amount I need to pay for all these alterations/additions are Rs. 6562/-. After Aneesh G put myself on the IVR and I put all my credot card details and CVV, he said that the flight from Chennai to Kolkata would be a "morning flight" which I never asked for.
I protested and talked to his supervisor Ramandeep Kaur, and she was adamant to say that my existing booking from Chennai to Kolkata on 25th June, 2010 is already cancelled and I need to pay an extra amount.
I stubbornly refused to do the same as I never asked for a morning flight on 24th June, 2010 from Chennai to Kolkata. I am waiting for their call back at this late hour.
But, surely, I will not let it go by the way as it it. These customer care executives (so called) who work in call centres, are at all not inclined to solve customers problems.

I WOULD LIKE TO KNOW THE CONTACT DETAILS OF SENIOR STUFFS ON INDOGO AIRLINES IN INDIA, WITH WHOM I COULD TAKE UP THE MATTER.

DON'T CONFUFE/CHEAT/HARASS THE PASSENGERS WHO PAY FROM THEIR POCKET AND WHICH IS HARD-EARNED.

Regards,
Indrajit Bhattacharya
Mobile: +91 [protected]