Indigo Airlines — Dissatisfaction and non cooperative staff

Address:

Pune, Maharashtra

My PNR no LWJ3AP we had a flight on 19may 2013 at 5.55am ,but. Due to an small accident which took place near the airport by our car we were delay to come at the airport 4min prior to the departure time,we requested them to please consider us but your staff was not giving a valid reason she was replying that we will take time to make boarding pass,such silly reason was state end to us,we had a great loss due to the staff at the airport pls give proper training to your staff,I what to know the refund procedure and also that I paid 64125.00 as the total price for the above said NPR,and made another booking on 20 may2013 with pnr CST8DS There I had to pay rs 53000 what was the total benefit for me and what is the deducted amt out of the 1/2pnr pls give me details ,there are8passangers I want to know how much one tkt cost for one pax and was the refund made,sorry to say but I would never travell hence forth by indigo and would advice my friends also to do so ,no proper staff quality andi will take this matter to the concern manager