[Resolved]  Indigo Airlines — Not allowed to cancel my ticket

Address:

Hyderabad, Andhra Pradesh

Hi,

My wife (Dr Priya P Nayak) had booked a ticket on Indigo for Hyd to Blore on the 24th of Dec. The PNR number is YLE6DX. She was to take the flight with our 22 month old. The flight was scheduled for 7.35 pm. At about 6 pm (less than 2 hours from the time of departure), she got a call from Indigo mentioning that the flight had been delayed by half an hour. Knowing that flight delays can have a percolation effect and the fact that she had to catch a train from Blore with the infant, she realized she may not be able to make it to the station in time. So she called up Indigo to cancel the booking and was shocked to learn that the bookings can't be cancelled less than 2 hrs from the time of departure.

The cancellation was solely because of the delay and that notification was received less than 2 hrs from the time of departure. So how could she have known this 2 hrs in advance to cancel the ticket. This looks like another case of airlines in India exploiting customers. Hoping for some stringent action against Indigo.

Thanks,
Sandeep Prabhu
Ph:[protected]
prabhu.[protected]@gmail.com