[Resolved]  Indigo Airlines — Cancellation wrongfully disallowed

Address:

Hyderabad, Andhra Pradesh

I had a booking for the 7.35 pm Indigo flight from Hyderabad to Bangalore on the 24th of Dec 2011. The PNR number is YLE6DX. I was to take the flight with my 22 month old daughter. At 6 pm on the day of the flight (less than two hrs from the time of departure), I got a call from Indigo notifying me that the flight had been rescheduled for 8 pm. Knowing that flight delays can have a chain effect resulting in more delays and given that I had to catch a train from Bangalore (PNR #[protected]), I figured I couldn’t make the connection with my infant. So I called up Indigo to cancel my booking. I was shocked to hear that cancellations can only be done 2 hrs in advance.

While I understand that as a policy for flights that take off on time, it doesn’t make sense for flights that get rescheduled. The only reason I was cancelling the flight was because it got rescheduled. I got to know about the delay less than two hours from the time of departure so how could I have known about it two hours in advance to cancel the ticket that much in advance? This is another case of airlines taking customers for a ride. They can't penalize the customers when the fault is actually theirs. I request the authorities concerned to take action against Indigo and have them refund the booking amount.

Thanks,
Priya Nayak