[Resolved]  Indigo Airlines — Ticket Cancellation

Address:

South 24 Parganas, West Bengal

Hi,

I had a Indigo flight out from Kolkata to Delhi at 7:05 in the morning. I reached the counter 40 minutes prior to departure, understandably the lady at the counter told me that I could not check in anymore.
She mentioned that the check in closes 45 minutes prior to departure, and I have received a message about this, which incidentally I have not received.

After this she told me that I can take the very next flight out to Delhi at 11:45 by paying Rs 1500 extra, and sent me off to the reservation counter. The reservation counter told me there are no seats on 11:45 and there is one in the night at 8:55, and I have to pay Rs: 8000 + Rs 1500 extra for this flight.

This is because they have forfeited my ticket approximately 40 minutes before the flight took off.

I completely understand the policy behind 45 minutes time restriction, but that the airline should proceed to rob the customer of Rs 4500 and expect them to pay an excess o[censored]p to Rs 10000 is unacceptable. Especially if the people are stuck in traffic and unavoidable circumstances. To not give a basic refund on the ticket before the flight has taken off is extortion in my view.


Aruni Bhattacharya