[Resolved]  Indigo Airlines — Complete lack of co-operation.

Address:

Mumbai Suburban, Maharashtra

We were to catch the IndiGo flight 6E342 from Mumbai to Lucknow on 15/06/2010. Due to a traffic jam we arrived at the airport at 14:00. The departing time of the flight is 14:25. Clearly we were late for the flight and under these circumstances we automatically follow the correct procedure. However two events prompted me to write this COMPLAINT.

1) While we were stuck in traffic i called their helpline [protected] who forwarded me their airport desk numbers [protected] and [protected]. I thought is wise to inform the airline of our condition and also wanted to inquire whether the flight was to time or delayed due to rains and also if there was any other available flight. Each time we called these numbers the numbers would connect and then someone would take the call and immediately the phone got disconnected. The cell number we tried calling them form was [protected]. Hence there was no way to either reach the airline at the airport or get any update.

2) At the airport we were informed by a male representative of the airline that we could not board. Now there were twenty minutes left. I could understand this. Under normal circumstances either an airline could have tried to get us on board, and if not possible then we would have followed the airline procedure, which we did. However an immediate occurence amazed me. A gentleman informed the same male representative of the airline that his ipod was with a passenger who had already boarded the same flight we were to catch. He told the male representative that he wanted his ipod back from the passenger. Infront of me this airline representative walkie talkied someone to reach the passenger for the ipod and get it back. This was totally uncool. If the IndiGo representative say to one passenger that their doors are shut and that there is no way to board the flight, how can the doors be open to get an ipod back from the same flight ?

Anyway, we decided it wise to book ourselves on another flight, a different airline this time.


Asheesh Kapur
Miss Zarine Viccajee
(L2SQED)
[protected]@gmail.com