Indigo Airlines — Not able to check-in for Indigo domestic flight through reported 1hr before

Address:

Bangalore, Karnataka

My cousin, Chanakya, was supposed to travel on Indigo airlines from Bangalore to Pune by flight 6E 102 on July 07 with PNR no# PUV4DT. Flight departure time is 9:50AM. We did a web check-in night before, but the agent says I had only selected seat no. Website is so pathetic, it allows only seat selection, but not web check-in. I thought that was web check-in. We paid 50 Rs to collect the printout from front desk and they asked us to check in at counters from 1 to 10. Then time is 9:00AM. Reception didn't bother to tell him to skip the queue and do check-in.

He walked inside and stood in the queue and it is lengthy queue, almost 70 people in front of him. Its getting late and he asked the boy at check-in kiosk if he could do check-in, he asked him to stay in the queue. My cousin was persistent and asked the boy, he checked his ticket and said he couldn't fly anymore. Time was 9:15AM. Almost 10 passengers had the same issue and 4 of them are from same flight. There was no guidance anywhere by airlines to help passengers so that they don't miss their flights. Some of the passengers have to attend very very important work and they don't care and even try to listen the urgency of the issue.

Bottom line is if Indigo had people to assist passengers, none of them would have missed their flights. They had a pathetic service. They know that if they don't assist, people would struck in check-in lines and they will not allow them to fly, ask them to reschedule by paying additional charges. Indigo is money minded and not a good passenger friendly airlines. I will not recommend Indigo for poor service.