[Resolved]  Indigo Airlines — Rude behaviour by staff and not clear about policy

Address:

Odisha

Dear sir / Madam

I am travelling today by Indigo Airlines 6 E 256 and my PNR number is MW8QEP from Bhubaneswar to Delhi .

As I was carrying only handbag and kept my laptop also is same due to this my over all weight was 9 KG so I was advised to check in my bag as more than 7 Kg is not allowed as hand carry by Mr Jaidev who was issuing boarding pass from mobile device .

As per his advise I went to normal check in counter and removed my laptop and given my bag for check in , girl ( Ms Poornima ) standing on counter asked me if I would like to carry my bag as hand carry , as now weight was only 6 KG . I said yes to her and took my boarding pass . Before I proceed towards security Mr Jaidev very rudely told me that why I have not check in my bag . I explain to him that as per advise of your team I have removed my laptop and kept in hand . He talked very rudely and went to girl she also told that him as per her advise only I have not checked in my bag but he was very rude . After they both had argument , then Ms Poornima was Also rude .

I told them not to worry you can check in my bag and requested to have priority tag so I get my bag fast , she was rude in replying which was very shocking .

I travel 15 days in month and travelling since 15 years not came across this rude behaviour any where in world .

When you have clear policy of one hand bag including laptop then why this is not clear to both officers and why other people was allowed one laptop bag and one seperate handbag as seperately both bags are less than 7 but if you combined both then weight will be more that 7 kg and two hand bags When I ask this to Jaidev then he told me that is none of my business .

Today your airlines is growing but this attitude will bring down your share very soon

Regards

Pawan Kalra
[protected]@videoconmail.com